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Windows 7: BSOD IRQL/Memory Management/everything else

01 Aug 2010   #31
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Hi LukeCai,

Sorry to see your computer problems.

It would be best to do another couple of checks, you wouldn't want to RMA the Ram and wait for the new ones to arrive just to have the computer do the same thing.

You need to test for bad RAM cards and bad motherboard slots.

I would suggest to take out one of the RAM cards and run the Memtest86 again, pull that RAM card and put the other one in the other slot and run Memtest86 again.
If either RAM card starts getting a lot of errors, just stop the test and let us know the results.
If one of the RAM cards passes and the other one fails, put the RAM card that passed into the slot that failed and run Memtest86 again.

Let us know the results.

Edit:
Can you give us some information on your computer?
OEM or Custom built?
Laptop or desktop?
Info on the processor, motherboard, RAM, Graphics card or on-board graphics, hard drive/SSD.
BIOS version?

This will help us analyze other possible issues.


My System SpecsSystem Spec
.
01 Aug 2010   #32
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Luke, Ttran and Dave are right. Follow this advice and test one stick at a time. You need to know whether your RAM is bad or the motherboard has a faulty slot.
My System SpecsSystem Spec
01 Aug 2010   #33
LukeCai

Win7 32-bit
 
 

OEM or Custom built?
Custom built
Laptop or desktop?
Desktop
Info on the processor, motherboard, RAM, Graphics card or on-board graphics, hard drive/SSD
CPU: AMD PHENOM II X4 925 2.8GHZ RETAIL
RAM: A-DATA GAMING SERIES 2GB DDR3 1600
MOBO: ASUS M4A78LT-M LE AM3 DDR3 ATI 3000
Graphics: PALIT GEFORCE 9500GT 1GB PCI-E
PSU: 450W POWER SUPPLY ATX
HDD: 500 GB SATA II 3.0 GB 16MB 7200RPM
And you know about my external HD, with updated drivers.

BIOS version?
BIOS was not updated. I'll look for the version when memtest is done.
My System SpecsSystem Spec
.

01 Aug 2010   #34
LukeCai

Win7 32-bit
 
 

Attached are the memtest results - this is with both sticks of RAM installed. It looks like one of the slots is failing.

I tested each individual stick on the 'good' slot for 3 passes each - no errors show up them. But errors immediately appear when I use both slots.
My System SpecsSystem Spec
01 Aug 2010   #35
ttran

Microsoft Window 7 Professional 32 bit
 
 

Based on what you just described as well as with what you described earlier about (the child stop the test and meebo etc..), it's possible that mobo slot is bad. But with only 3 pass, it's hard to conclude that way even though compared to previous test (1st pass show many error), 3 pass should be enough.
Well...at least you have some things to talk to them tomorrow right?

Good Luck

Tuan
My System SpecsSystem Spec
01 Aug 2010   #36
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by LukeCai View Post
Attached are the memtest results - this is with both sticks of RAM installed. It looks like one of the slots is failing.

I tested each individual stick on the 'good' slot for 3 passes each - no errors show up them. But errors immediately appear when I use both slots.
Looks like there might be a MOBO slot, lets confirm it.

Both RAM cards have passed in one of the slots, lets call it Slot A, If your 100% sure which RAM card failed in Slot B, then put the other RAM card in Slot B and run memtest, If not 100% sure test both RAM cards in Slot B.
If you start to get many errors you can stop the test.

If both RAM cards pass both slot tests, One RAM card in one slot at a time, total of four separate tests. Then there is a compatibility issue or they need some BIOS changes.

It is definitely possible for both RAM cards to pass memtest when individually tested in each slot, but fail when two RAM cards are tested at the same time. Which means the slots are good, the voltage and/or timings need adjusted or the RAM is not compatible with your MOBO.

Can you give us the RAM part number?
This will help in checking for compatibility with your MOBO.
My System SpecsSystem Spec
01 Aug 2010   #37
cluberti

Windows 10 Pro x64
 
 

Or it could be a controller issue on the board or a PSU voltage issue (what's the vintage of that machine, btw?). I'd have them test a separate, known-good PSU and run the mem tests again to see if they still fail. Also worth fiddling with the voltage #s in the BIOS to make sure the memory is getting appropriate juice (and not too much, of course, as well). Dave's idea is a sound one, but I'd add the PSU to the suspect list as well, especially if both cards work fine in slot one on their own. Usually a mobo with a bad memory controller or slot on the board starts throwing 124 WHEA errors pretty quickly, although it's not a given. Just my experience with these.
My System SpecsSystem Spec
01 Aug 2010   #38
LukeCai

Win7 32-bit
 
 

The settings in the BIOS for memory voltage are overvoltage only (standard at 1.5V). What is a stable voltage? (450 power supply).

I've tested the individual ram sticks in the good slot, to 3 passes apiece - they had no errors. At this point, I'm running stable with only one DIMM active.
My System SpecsSystem Spec
01 Aug 2010   #39
LukeCai

Win7 32-bit
 
 

My System SpecsSystem Spec
02 Aug 2010   #40
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Did you run memtest with both RAM cards, one at a time, in the suspected bad slot (slot B)?

After testing the suspected bad slot, run with one RAM card and see if it is stable.

Good point cluberti, if the OP has access to a PSU it's a good idea to try.
My System SpecsSystem Spec
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