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Windows 7: BSOD's

31 Jul 2010   #11
Watson

Windows 7 64 bit Home Premium
 
 

Ok got a few blue screens on startup after running the verifier.
Don't think it said on the screen which drivers they were though. Was able to get in with safe mode+networking.

Attached are two more dump reports from the blue screens I got on restart with verifier.

Should I continue with the verifier? If not how do I cancel it. The guide was fairly vague about that bit.

Cheers again


My System SpecsSystem Spec
.
31 Jul 2010   #12
Watson

Windows 7 64 bit Home Premium
 
 

Ok I can no longer get in without safe mode. As soon as the desktop comes out I get a BSOD using the verifier.
My System SpecsSystem Spec
31 Jul 2010   #13
CarlTR6

Windows 7 Ultimate 32 bit
 
 

I'm sorry to see that. Unfortunately this dump does not tell us very much.

Quote:
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL

Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa0002a05250, 2, 1, fffff80002893fe6}

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
I didn't see your other dump. I will look at it now.
My System SpecsSystem Spec
.

31 Jul 2010   #14
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by Watson View Post
Ok got a few blue screens on startup after running the verifier.
Don't think it said on the screen which drivers they were though. Was able to get in with safe mode+networking.

Attached are two more dump reports from the blue screens I got on restart with verifier.

Should I continue with the verifier? If not how do I cancel it. The guide was fairly vague about that bit.

Cheers again
Go ahead and turn it off - turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page.

Both of these dumps blame DB3G.sys.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_dump fles.zip\073110-22869-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02863000 PsLoadedModuleList = 0xfffff800`02aa0e50
Debug session time: Sat Jul 31 13:11:17.651 2010 (GMT-4)
System Uptime: 0 days 0:00:33.056
Loading Kernel Symbols
...............................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, 474747470000011c, fffffa80049ab230, fffff880049a60f3}

Unable to load image \SystemRoot\system32\drivers\DB3G.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for DB3G.sys
*** ERROR: Module load completed but symbols could not be loaded for DB3G.sys
Probably caused by : DB3G.sys ( DB3G+20f3 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 474747470000011c, Handle value being referenced.
Arg3: fffffa80049ab230, Address of the current process.
Arg4: fffff880049a60f3, Address inside the driver that is performing the incorrect reference.

Debugging Details:
------------------


BUGCHECK_STR:  0xc4_f6

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  razerhid.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002d5d3dc to fffff800028d3600

STACK_TEXT:  
fffff880`06da0728 fffff800`02d5d3dc : 00000000`000000c4 00000000`000000f6 47474747`0000011c fffffa80`049ab230 : nt!KeBugCheckEx
fffff880`06da0730 fffff800`02d72ae4 : fffffa80`049ab230 47474747`c0000022 fffffa80`00000000 fffff980`08e34ee0 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`06da0770 fffff800`02b2f580 : 0012019f`014fb200 fffff880`06da09a0 00000000`00000000 fffffa80`03fea500 : nt!VfCheckUserHandle+0x1b4
fffff880`06da0850 fffff800`02bab425 : fffffa80`00000000 fffffa80`00100000 00000000`00000000 fffff800`02bef600 : nt! ?? ::NNGAKEGL::`string'+0x20e1e
fffff880`06da0920 fffff800`02d72878 : fffffa80`04982910 fffff980`08e5aee0 fffffa80`0409a0d8 fffff800`02bef6b7 : nt!ObReferenceObjectByHandle+0x25
fffff880`06da0970 fffff880`049a60f3 : fffff980`08e5aee0 00000000`00000002 fffffa80`03fea560 00000000`00000001 : nt!VerifierObReferenceObjectByHandle+0x48
fffff880`06da09c0 fffff980`08e5aee0 : 00000000`00000002 fffffa80`03fea560 00000000`00000001 fffff880`049a6fa8 : DB3G+0x20f3
fffff880`06da09c8 00000000`00000002 : fffffa80`03fea560 00000000`00000001 fffff880`049a6fa8 00000000`00000000 : 0xfffff980`08e5aee0
fffff880`06da09d0 fffffa80`03fea560 : 00000000`00000001 fffff880`049a6fa8 00000000`00000000 fffffa80`03fea560 : 0x2
fffff880`06da09d8 00000000`00000001 : fffff880`049a6fa8 00000000`00000000 fffffa80`03fea560 00000000`00000002 : 0xfffffa80`03fea560
fffff880`06da09e0 fffff880`049a6fa8 : 00000000`00000000 fffffa80`03fea560 00000000`00000002 00000000`049e8010 : 0x1
fffff880`06da09e8 00000000`00000000 : fffffa80`03fea560 00000000`00000002 00000000`049e8010 fffff800`02d75d86 : DB3G+0x2fa8


STACK_COMMAND:  kb

FOLLOWUP_IP: 
DB3G+20f3
fffff880`049a60f3 89842480000000  mov     dword ptr [rsp+80h],eax

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  DB3G+20f3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: DB3G

IMAGE_NAME:  DB3G.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  436ef527

FAILURE_BUCKET_ID:  X64_0xc4_f6_VRF_DB3G+20f3

BUCKET_ID:  X64_0xc4_f6_VRF_DB3G+20f3

Followup: MachineOwner
---------


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_dump fles.zip\073110-19500-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`0280d000 PsLoadedModuleList = 0xfffff800`02a4ae50
Debug session time: Sat Jul 31 13:00:26.384 2010 (GMT-4)
System Uptime: 0 days 0:30:06.914
Loading Kernel Symbols
...............................................................
................................................................
........
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, 737373730000011c, fffffa8003f59930, fffff88004a1b0f3}

Unable to load image \SystemRoot\system32\drivers\DB3G.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for DB3G.sys
*** ERROR: Module load completed but symbols could not be loaded for DB3G.sys
Probably caused by : DB3G.sys ( DB3G+20f3 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 737373730000011c, Handle value being referenced.
Arg3: fffffa8003f59930, Address of the current process.
Arg4: fffff88004a1b0f3, Address inside the driver that is performing the incorrect reference.

Debugging Details:
------------------


BUGCHECK_STR:  0xc4_f6

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  razerhid.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002d073dc to fffff8000287d600

STACK_TEXT:  
fffff880`06cc3728 fffff800`02d073dc : 00000000`000000c4 00000000`000000f6 73737373`0000011c fffffa80`03f59930 : nt!KeBugCheckEx
fffff880`06cc3730 fffff800`02d1cae4 : fffffa80`03f59930 73737373`c0000022 fffffa80`00000000 fffff980`0fea2ee0 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`06cc3770 fffff800`02ad9580 : fffff800`029f7e80 fffff880`06cc39a0 00000000`00000000 fffffa80`018c8b00 : nt!VfCheckUserHandle+0x1b4
fffff880`06cc3850 fffff800`02b55425 : fffffa80`018c8b00 00000000`00100000 00000000`00000000 fffff800`02d13200 : nt! ?? ::NNGAKEGL::`string'+0x20e1e
fffff880`06cc3920 fffff800`02d1c878 : fffffa80`03ca0e10 fffff980`10f2cee0 fffffa80`040210d8 fffff800`02b996b7 : nt!ObReferenceObjectByHandle+0x25
fffff880`06cc3970 fffff880`04a1b0f3 : fffff980`10f2cee0 00000000`00000002 fffffa80`018c8b00 00000000`00000001 : nt!VerifierObReferenceObjectByHandle+0x48
fffff880`06cc39c0 fffff980`10f2cee0 : 00000000`00000002 fffffa80`018c8b00 00000000`00000001 fffff880`04a1bfa8 : DB3G+0x20f3
fffff880`06cc39c8 00000000`00000002 : fffffa80`018c8b00 00000000`00000001 fffff880`04a1bfa8 00000000`00000000 : 0xfffff980`10f2cee0
fffff880`06cc39d0 fffffa80`018c8b00 : 00000000`00000001 fffff880`04a1bfa8 00000000`00000000 fffffa80`018c8b00 : 0x2
fffff880`06cc39d8 00000000`00000001 : fffff880`04a1bfa8 00000000`00000000 fffffa80`018c8b00 00000000`00000002 : 0xfffffa80`018c8b00
fffff880`06cc39e0 fffff880`04a1bfa8 : 00000000`00000000 fffffa80`018c8b00 00000000`00000002 00000000`02921f40 : 0x1
fffff880`06cc39e8 00000000`00000000 : fffffa80`018c8b00 00000000`00000002 00000000`02921f40 fffff800`02d1fd86 : DB3G+0x2fa8


STACK_COMMAND:  kb

FOLLOWUP_IP: 
DB3G+20f3
fffff880`04a1b0f3 89842480000000  mov     dword ptr [rsp+80h],eax

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  DB3G+20f3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: DB3G

IMAGE_NAME:  DB3G.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  436ef527

FAILURE_BUCKET_ID:  X64_0xc4_f6_VRF_DB3G+20f3

BUCKET_ID:  X64_0xc4_f6_VRF_DB3G+20f3

Followup: MachineOwner
---------
So we know we have driver issues because Driver Verifier induced BSOD's.


Ok, I see why. this driver is way obsolete: DB3G.sys Mon Nov 07 01:33:11 2005

DB3G.sys -Diamondback USB Optical Mouse Driver - Diamondback USB Optical Mouse - Razer (Asia-Pacific) Pte Ltd. Razer Diamondback Driver v6.02

See if you can update the driver from the Razer website. You want a driver dated July 13, 2009 or later. If you can't get an updated driver, this mouse is not compatible with Win 7. You need to upgrade your mouse to one certified to be compatible.

Good job on updating your other drivers. I hope getting this driver resolved will solve the problem.
My System SpecsSystem Spec
31 Jul 2010   #15
Watson

Windows 7 64 bit Home Premium
 
 

So my mouse is a problem. Ok I'll update the driver then see what happens. I was aware that my mouse driver was out of date. I have been using drivermax to find which of my drivers were out of date and downloading via it. Problem is it only allows 2 per day so I hadn't got round to it yet. I'd only done the major ones like graphics and other hardware. I had no idea a mouse/keyboard could cause any real issues so had kindof put them to the back of the queue. Some of the websites such as realtek's were a real pain in the arse to dl from and find the right updates.

Once again thaks for your help.
My System SpecsSystem Spec
31 Jul 2010   #16
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You are very welcome. So you won't feel too alone, we have had several instances of the Razer mouse causing problems.

Just a note, we do not recommend using 3rd party driver update programs. It is far better to go to the manufacturers' websites yourself and search for the correct driver by model of your hardware. This way you are getting the latest driver and the chances of it it being corrupted are much less.
My System SpecsSystem Spec
01 Aug 2010   #17
Watson

Windows 7 64 bit Home Premium
 
 

Random Blue screen today. Not one I've come across before.

Mouse driver updated. It was a driver that said gives the mouse compatability with windows 7.
My System SpecsSystem Spec
01 Aug 2010   #18
ttran

Microsoft Window 7 Professional 32 bit
 
 

The dump pointed to ntfs.sys, which is hard drive controller driver. I would suggest you to perform Disk Check and HD Diagnostic (download the HDD test from manufacture's site)

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.478\080110-20202-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02859000 PsLoadedModuleList = 0xfffff800`02a96e50
Debug session time: Sun Aug  1 17:55:39.180 2010 (UTC + 7:00)
System Uptime: 0 days 0:44:28.710
Loading Kernel Symbols
...............................................................
................................................................
........
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff880024f3f58, fffff880024f37c0, fffff800028eea5f}

Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+2cc9 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
01 Aug 2010   #19
Watson

Windows 7 64 bit Home Premium
 
 

Ok Thanks, I've schueduled a disk check and am downloading the diagnostics test from Seagate. I'll report back with my findings.
My System SpecsSystem Spec
01 Aug 2010   #20
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Glad you got you mouse updated. That eliminates that as a problem. Waiting for your hard drive test results.
My System SpecsSystem Spec
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