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Windows 7: BSOD, help please

03 Aug 2010   #11
ttran

Microsoft Window 7 Professional 32 bit
 
 

Quote:
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
I suspect that Microsoft Security Essential cause this BSODs as MpFilter.sys was blamed in the crash dump. Usually MSE is known for BSODs free so this is very strange. You might want to reinstall MSE. I'm not sure it gonna fix but never hurt to try

Run a system file check please:
Quote:
Open an elevated command prompt and enter sfc /scannow.
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

BUGCHECK SUMMARY:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.888\080310-31671-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82c07000 PsLoadedModuleList = 0x82d46570
Debug session time: Tue Aug  3 18:23:09.818 2010 (UTC + 7:00)
System Uptime: 0 days 5:36:17.412
Loading Kernel Symbols
...............................................................
................................................................
...............
Loading User Symbols
Loading unloaded module list
.....
0: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffffb, 0, 82d1ef03, 0}

Unable to load image \SystemRoot\system32\DRIVERS\MpFilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : MpFilter.sys ( MpFilter+8e8b )

Followup: MachineOwner
---------
Let us know if you need help


My System SpecsSystem Spec
.
03 Aug 2010   #12
CarlTR6

Windows 7 Ultimate 32 bit
 
 

I would get rid of sptd first and see what happens. It is very unusual for MSE to cause a crash and sptd is known to cause crashes.
My System SpecsSystem Spec
04 Aug 2010   #13
kuleee

Windows 7 Ultimate x64
 
 

i have uninstalled cd virtualization program (is driver for it still here?). anyway, i didn't get 1 bsod since yesterday, that one time after installing updates, but my computer froze this one time 5 hours ago (without BSOD)... could windows updates cause freezing and BSOD? :S should i install windows updates, but only improtant ones (not optional)? and btw i saw that my type of mouse could get me in troubles with BSOD, some other guy have a problem too with Razer's DeathAdder mouse... i didn't install any software or driver for mouse after reinstalling windows, so now mouse cannot make any problems i think..
My System SpecsSystem Spec
.

04 Aug 2010   #14
kuleee

Windows 7 Ultimate x64
 
 

ok, i just get another bsod 2min ago :S here are the files and blue screen info

Code:
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1050

Additional information about the problem:
  BCCode:    1000008e
  BCP1:    C0000005
  BCP2:    9A2FB545
  BCP3:    925F98FC
  BCP4:    00000000
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\080410-17015-01.dmp
  C:\Users\kule\AppData\Local\Temp\WER-27734-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
04 Aug 2010   #15
ttran

Microsoft Window 7 Professional 32 bit
 
 

Could you tell me what was the result from the system file check?

Exception code c0000005 indicated memory access violation, Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Please turn on driver Verifier:
Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.278\080410-17015-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82c0c000 PsLoadedModuleList = 0x82d4b570
Debug session time: Wed Aug  4 20:21:14.611 2010 (UTC + 7:00)
System Uptime: 0 days 0:23:40.611
Loading Kernel Symbols
...............................................................
................................................................
............
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 9a2fb545, 925f98fc, 0}

Probably caused by : win32k.sys ( win32k!D3DXVec4Transform+e )

Followup: MachineOwner
---------
I would double Check with your hardware vendor for any BIOS updates.

Regard,

Tuan
My System SpecsSystem Spec
04 Aug 2010   #16
kuleee

Windows 7 Ultimate x64
 
 

how do i know my bios version? where is it? and how to update it? never done this before...
My System SpecsSystem Spec
04 Aug 2010   #17
kuleee

Windows 7 Ultimate x64
 
 

ok here is the file check results on picture cause i don't know what info do you need...

Code:
http://a.imageshack.us/img228/3976/49636556.jpg
i have also make 6 passes on memory check with memtest86 with no errors, almost 4 hours for testing... do i have results from test somewhere for you to see?
My System SpecsSystem Spec
04 Aug 2010   #18
ttran

Microsoft Window 7 Professional 32 bit
 
 

Please run cmd command as administrator my friend, the result from what I saw show that It was not SFC result because you didn't run cmd as administrator. Please follow this direction carefully:
SFC /SCANNOW Command - System File Checker

To know what BIOS version that you have, you can try go to Start->Run-->msinfo32 and look for BIOS version
My System SpecsSystem Spec
05 Aug 2010   #19
kuleee

Windows 7 Ultimate x64
 
 

ok sry, i got it... results from file check are good, it says that
"windows resource protection did not find any integrity violations"

i find my bios version:

Code:
Bios Version/Date: American Megatrends Inc. P1.60, 31.10.2007
SMBIOS Version: 2.4
but how to update it? i would really appreciate help in step by step
My System SpecsSystem Spec
05 Aug 2010   #20
ttran

Microsoft Window 7 Professional 32 bit
 
 

It belong to American Megatrend Inc, please follow this article to identify your motherboard and download
AMI | American Megatrends Inc. : AMIBIOS Support

Before updating BIOS, I would like to hear the result from Memtestx86
My System SpecsSystem Spec
Reply

 BSOD, help please




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