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Windows 7: BsoD BRAND NEW PC

31 Jul 2010   #1

Windows 7 Home Premium 64 bit


Shut down unexpectedly

‎31/‎07/‎2010 8:34 PM

Report sent

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 4105

Extra information about the problem
BCCode: 3b
BCP1: 00000000C0000005
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x3B_nt!ObpReferenceSecurityDescriptor+1c1c0
Server information: ac64efa3-89ab-4e12-a991-8c9d2571f2b8

System Specs:

Acer Aspire 8943G
Genuine Windows 7® Home Premium 64-bit
Intel® Core i3-350M
500GB SATA hard drive
Super-Multi drive (DVD+R, DVD-R, DVD-RAM)
18.4" Full HD 1920 x 1080 display
ATI Mobility Radeon™ HD 5650
802.11b/g/n WLAN, gigabit LAN
Integrated webcam
Eight-cell battery

it has bluescreened twice in the past week, and i am suspecting the video card. any suggestions?

Edit: added both minidumps

My System SpecsSystem Spec
31 Jul 2010   #2

Microsoft Window 7 Professional 32 bit

Eset Nod32 is the process running at the time of crash in one of the dump, I would suggest to remove Eset Nod32 for testing purpose. Third party antivirus are notorious for causing BSODs and Eset Nod32 is not an exception.
How to uninstall or remove ESET Nod32 antivirus totally?

If you need an alternative program to try, u can try Microsoft security essential, it is known for BSODs free:

Update speedfan please:
 speedfan speedfan.sys Sun Sep 24 20:26:48 2006 (45168798)
Try it first, if problem still pursue, we go to next step, Driver Verifier

BugCheck 3B, {c0000005, fffff80002fdcccc, fffff8800af6aeb0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+8410 )

Followup: MachineOwner
PROCESS_NAME:  Skype.exe
BugCheck DE, {2, fffff8a00e817d50, 1001021811, 1200028c0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2d2a0 )

Followup: MachineOwner
PROCESS_NAME:  ekrn.exe
Let us know if you need help

My System SpecsSystem Spec
02 Aug 2010   #3

Windows 7 Home Premium 64 bit

ive removed eset and am now installing kaspersky in place of it. also speedfn is the latest version (4.41)

i also updated the ATi graphics driver since i noticed it was also out of date. so far so good. ill keep vigilant to see if it decides to act up again.
My System SpecsSystem Spec

08 Aug 2010   #4

Windows 7 Home Premium 64 bit

another bloody BSOD >_>
My System SpecsSystem Spec
08 Aug 2010   #5

Microsoft Window 7 Professional 32 bit

Please remove Kaspersky from your system completely. Any third party anti-virus software can cause this kind of stop error, with svchost.exe is the thing being blamed. svchost.exe can be recognized as virus sometime and I doubt Kaspersky is the thing made that crash. Please remove it:

Removal tool for Kaspersky Lab products

I don't say that removing it will completely solve the problem but at least we can eliminate 1 cause.

Try Microsoft security Essential for now please, It is BSODs free trust me, and use built in firewall of window.

BugCheck 3B, {c0000005, fffff80002d5d095, fffff880083cfca0, 0}

Probably caused by : memory_corruption ( nt!MiGetTopLevelPfn+65 )
PROCESS_NAME:  svchost.exe
Also, please Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


My System SpecsSystem Spec


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