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Windows 7: BSOD on New PC

02 Aug 2010   #1
shaydock

Windows 7
 
 
BSOD on New PC

Have mini-dumps attached, let me know if you need anything else

The computer crashes randomly every few hours or so, not brought on by anything noticible. I am running windows 7 with 2GB RAM, i wondered whether that might have something to do with it.

Thanks
Simon


My System SpecsSystem Spec
.
02 Aug 2010   #2
ttran

Microsoft Window 7 Professional 32 bit
 
 

All of the DMP point to same stop code, therefore I don't think it is gonna be serious problem.
Quote:
STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP

Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
There are 3 things I highlighted from the quote above that potentially cause the crashes.
In looking through your drivers, I see that you have AVG anti virus installed. AVG is known to cause BSOD, on some systems. I suggest that you uninstall it while trouble shooting using the uninstall tool > Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, uninstall it also >Info > Tool. I recommend that you install MSE and make sure Windows Firewall is turned on.

Update this out of date driver please:
Code:
  RtNdPt60 RtNdPt60.sys Tue Dec 11 09:49:52 2007 (475DFAD0)
It is your
Netgear GA511 Driver file (Realtek chipset)
Realtek

Do you overclock anything?

BUGCHECK SUMMARY:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.421\080210-20529-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a63000 PsLoadedModuleList = 0xfffff800`02ca0e50
Debug session time: Mon Aug  2 19:11:54.922 2010 (UTC + 7:00)
System Uptime: 0 days 0:48:55.046
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002a9be60}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------
Run system file check please:
Quote:
Open an elevated command prompt and enter sfc /scannow.
Let us know if you need help

Tuan
My System SpecsSystem Spec
03 Aug 2010   #3
shaydock

Windows 7
 
 

G'day Tuan,

I've gotten rid of AVG and got MSE, updated the driver, run the scan.

Still crashing, i'm just wondering if there could be a list of other things involved too.
- I am using an older western digital HD, possibly that could be a reason
- Also I am using Zone Alarm, maybe that could be a reason too?

I am not overclocking anything

Got another dump for you
My System SpecsSystem Spec
.

03 Aug 2010   #4
ttran

Microsoft Window 7 Professional 32 bit
 
 

Thanks for reminding me about Zone Alarm, yes, please get rid of it for me right away. As I mentioned above, third party firewalls are notorious for causing BSODs (stop code 7F). I should of missed that first time, use this tool to remove it:
ZoneAlarm uninstaller - removal tool available - Windows Help Forum

You meant you are using external Western HD? As long as the driver is not too old (date 2009 to now is fine), and the HDD is compatible with window 7, you are fine

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.980\080310-36722-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a0f000 PsLoadedModuleList = 0xfffff800`02c4ce50
Debug session time: Tue Aug  3 17:19:13.211 2010 (UTC + 7:00)
System Uptime: 0 days 2:33:09.725
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002a47e58}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
03 Aug 2010   #5
shaydock

Windows 7
 
 

The driver is from 2006, it's SATA though. I tried to find an update driver for it but i failed.

New HD? It might not be compatible with 7
My System SpecsSystem Spec
03 Aug 2010   #6
ttran

Microsoft Window 7 Professional 32 bit
 
 

Will see if removing Zone Alarm will resolve the problem. Let us know if anything occur
My System SpecsSystem Spec
Reply

 BSOD on New PC




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