Recurrent Windows 7 crashes

Page 1 of 2 12 LastLast

  1. Posts : 8
    Windows 7 Ultimate (x64) (build 7600)
       #1

    Recurrent Windows 7 crashes


    Can someone analyze the following DMP file that was generated after a blue screen this AM?

    Version=1
    EventType=BlueScreen
    EventTime=129253150148568000
    ReportType=4
    Consent=1
    ReportIdentifier=5fe33e20-9f01-11df-a263-002275546957
    IntegratorReportIdentifier=080310-24523-01
    Response.type=4
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.256.1
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    UI[2]=C:\Windows\system32\wer.dll
    UI[3]=Windows has recovered from an unexpected shutdown
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=&Check for solution
    UI[6]=&Check later
    UI[7]=Cancel
    UI[8]=Windows has recovered from an unexpected shutdown
    UI[9]=A problem caused Windows to stop working correctly. Windows will notify you if a solution is available.
    UI[10]=Close
    Sec[0].Key=BCCode
    Sec[0].Value=9f
    Sec[1].Key=BCP1
    Sec[1].Value=0000000000000003
    Sec[2].Key=BCP2
    Sec[2].Value=FFFFFA80094C4060
    Sec[3].Key=BCP3
    Sec[3].Value=FFFFF80000B9C518
    Sec[4].Key=BCP4
    Sec[4].Value=FFFFFA800B27A1D0
    Sec[5].Key=OS Version
    Sec[5].Value=6_1_7600
    Sec[6].Key=Service Pack
    Sec[6].Value=0_0
    Sec[7].Key=Product
    Sec[7].Value=256_1
    File[0].CabName=080310-24523-01.dmp
    File[0].Path=080310-24523-01.dmp
    File[0].Flags=589826
    File[0].Type=2
    File[0].Original.Path=C:\Windows\Minidump\080310-24523-01.dmp
    File[1].CabName=sysdata.xml
    File[1].Path=WER-56441-0.sysdata.xml
    File[1].Flags=589826
    File[1].Type=5
    File[1].Original.Path=C:\Users\Errol\AppData\Local\Temp\WER-56441-0.sysdata.xml
    File[2].CabName=Report.cab
    File[2].Path=Report.cab
    File[2].Flags=196608
    File[2].Type=7
    File[2].Original.Path=Report.cab
    FriendlyEventName=Shut down unexpectedly
    ConsentKey=BlueScreen
    AppName=Windows
    AppPath=C:\Windows\System32\WerFault.exe
      My Computer


  2. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #2

    Hi,

    Please follow these instructions: https://www.sevenforums.com/crashes-d...tructions.html

    Attach the .zip file to your next post in this thread.

    Regards,
    Reventon
      My Computer


  3. Posts : 8
    Windows 7 Ultimate (x64) (build 7600)
    Thread Starter
       #3

    Windows 7 Ultimate x 64 blue screen


    J. C. Griffith thanks for your help.
    I have tried to follow your instructions and uploaded the attached ZIP files. I ran Belarc advisor so you could get more comprehensive information for this computer.
    I really appreciate your help.
    Errol

    Attachment 89247
    Last edited by Dwarf; 05 Aug 2010 at 16:51. Reason: Removed Belarc files.
      My Computer


  4. Posts : 8
    Windows 7 Ultimate (x64) (build 7600)
    Thread Starter
       #4

    Windows 7 ultimate 64 bit Blue Screen crashes


    Hello,
    I would really appreciated any help with this recurrent crash problem. It has occurred over 6-8 months unpredictably every 4-6 weeks. I have a Creative X-Fi sound card so I have disabled the board sound card and USB sound device. I have replaced my mouse so that I could get proper Windows 7 drivers but the problem still occurs occasionally.

    I have uploaded the report requested.


    Thanks,

    Errol

    Attachment 89642
    Last edited by Dwarf; 05 Aug 2010 at 16:47. Reason: Removed file as requested.
      My Computer


  5. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #5

    Hi,

    Please follow these instructions exactly: https://www.sevenforums.com/crashes-d...tructions.html

    The output should be a folder named Windows7_BSOD_jcgriff2 which will be relatively large (over 1 megabyte). We need this entire folder to troubleshoot properly.

    Regards,
    Reventon
      My Computer


  6. Posts : 8
    Windows 7 Ultimate (x64) (build 7600)
    Thread Starter
       #6

    Windows 7 ultimate 64 bit Blue Screen crashes


    Thanks for your patience. I will try again and send the entire folder zipped.

    Errol
      My Computer


  7. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #7

    Hi,

    For some reason the collection application did not pick up any BSOD minidumps (it does this occasionally). Can you check C:\Windows\Minidump and upload anything you find there.

    If there is nothing there and you have definitely got bluescreens then can you check the settings mentioned in this post to see if your system is set up correctly to collect dump files when it Blue Screens.

    From other information in the folder I was able to see that you have had 4 recorded BSODs
    Code:
    
    0x0000009f (0x0000000000000003, 0xfffffa80094c4060, 0xfffff80000b9c518, 0xfffffa800b27a1d0)
    0x0000003b (0x00000000c0000005, 0xfffff800033c0000, 0xfffff8800a9f4930, 0x0000000000000000)
    0x0000003b (0x00000000c0000005, 0xfffff96000131487, 0xfffff88004023ff0, 0x0000000000000000)
    0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8005802b60, 0xfffff800046f0510)
    
    These types of BSODs are usually software caused, so hopefully this one won't be too hard to fix.

    #1 priority is to remove AVG, as it has been known to cause the types of BSODs you are getting.

    Code:
    
    Module Name:       NVENETFD
    Display Name:      NVIDIA nForce Networking Controller Driver
    Link Date:         10/17/2008 5:01:06 PM
    
    Your networking driver needs updating. It is part of the nForce driver package and you should be able to find an update here: Drivers - Download NVIDIA Drivers

    Regards,
    Reventon
      My Computer


  8. Posts : 8
    Windows 7 Ultimate (x64) (build 7600)
    Thread Starter
       #8

    Windows 7 ultimate 64 bit Blue Screen crashes


    Thanks Reventon,

    - I have updated NVIDIA N-Force Network drivers
    - Uninstalled AVG antivirus and installed Shield Deluxe antivirus
    - I have uploaded the entire package again which I believe has the missing .dmp file

    Your help is greatly appreciated. :)

    Errol
      My Computer


  9. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #9

    Ok, thanks for uploading that, the minidumps make everything so much easier.

    BUGCHECK SUMMARY
    Code:
    
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Tue Aug  3 09:00:09.930 2010 (GMT+12)
    System Uptime: 0 days 9:33:58.084
    BugCheck 9F, {3, fffffa80094c4060, fffff80000b9c518, fffffa800b27a1d0}
    *** WARNING: Unable to verify timestamp for netr28ux.sys
    *** ERROR: Module load completed but symbols could not be loaded for netr28ux.sys
    Probably caused by : netr28ux.sys
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    I was right that it was a networking problem, however it was actually your 802.11n Wireless Adapter Driver rather than your Wired networking driver at fault.

    So, go to your Wireless Adapter manufacturer's website (I am not sure which one it will be as several use the driver with the same name) and update the driver.

    Regards,
    Reventon
      My Computer


  10. Posts : 8
    Windows 7 Ultimate (x64) (build 7600)
    Thread Starter
       #10

    Windows 7 ultimate 64 bit Blue Screen crashes


    Thanks very much Reventon.

    Errol
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd
All times are GMT -5. The time now is 06:27.
Find Us