New
#1
Issue with brand new HP Pavilion Slimline
Good evening all. We just replaced my wife's failing Apple iMac with an HP Pavilion Slimline computer. We took it out of the box today and set it up around 5 P.M. Shortly after setup, 5 crashes occurred by 10:30 P.M. Posted below is information from the crash log as well as the dump file. If someone can offer me feedback as to what the issue truly is, that would be great (based on debug, I'm fairly certain it's a hardware problem). I'll also attach the .dmp file for those of you more computer savvy than myself.
Thanks!
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004994028
BCP3: 00000000B2000000
BCP4: 0000000000000005
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Loading User Symbols
Loading unloaded module list
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8004994028, b2000000, 5}
Probably caused by : hardware
Followup: MachineOwner
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0: kd> !analyze -v
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* *
* Bugcheck Analysis *
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WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004994028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000005, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
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BUGCHECK_STR: 0x124_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: dwm.exe
CURRENT_IRQL: f
STACK_TEXT:
fffff800`0419aa98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
Followup: MachineOwner
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