Windows 7: Dump file help

Helpdesk Mike · 04 Aug 2010

A friend has a Dell latitude E6410 that has been crashing every so often. It is also getting some wierd video, almost like a really bad 8-bit video game. I am attaching the SF Diagnostics Tool reports. If someone could take a look at them and help me in figuring out what is wrong with the machine, that would be great.

ttran · 04 Aug 2010

Hi and Welcome to SF,

This is pretty straight forward,The error appears to be caused by e1k6232.sys. Looking on the net, it appears that this is a network card driver, please download and install fresh copy of it.
you can get more info from the Software Environment\System Drivers node of the msinfo32.exe utility and then look at the drivers in use under the Components node.

BUGCHECK SUMMARY:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.009\072110-36254-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82c43000 PsLoadedModuleList = 0x82d8b810
Debug session time: Wed Jul 21 22:25:30.879 2010 (UTC + 7:00)
System Uptime: 0 days 1:15:11.065
Loading Kernel Symbols
...............................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {34, 2, 1, 9236c171}

Unable to load image \SystemRoot\system32\DRIVERS\e1k6232.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+16171 )

Followup: MachineOwner
---------

Old drivers:

Code:

PBADRV   PBADRV.sys   Tue Jan 08 01:52:14 2008 (478274DE) PBA Support Driver from Dell
mv2      mv2.sys      Thu Feb 07 04:02:34 2008 (47AA206A)                               UltraVnc miniport driver2                                                              
 dne2000  dne2000.sys  Tue Nov 11 07:59:21 2008 (4918D8E9) Deterministic Network Enhancer Miniport or Cisco Systems VPN Client

How To Find Drivers:

Quote:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Let us know if you need help

Tuan