bsod multiple times daily

socrgy9 · 05 Aug 2010

ok, i renamed the gear driver. however, the nvidia drivers still would not install in safe mode.

socrgy9 · 05 Aug 2010

had another bsod. they're few and far between now. i'm attaching the latest dump file

CarlTR6 · 05 Aug 2010

This dump is error code 3B. Unfortunately, it does not tell us much.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

Usual causes: System service, Device driver, graphics driver, ?memory

I did put out a request for help with your NVidia drivers. Someone will be along with suggestions.

While I still think it is a driver issue, let's test your RAM. Download a copy of Memtest86+ - Advanced Memory Diagnostic Tool and burn the ISO to a CD using http://isorecorder.alexfeinman.com/W7. Boot from the CD, and leave it running for at least 7 passes. Errors, if any, will show up in red. Post back with the results.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_080610-15568-01.zip\080610-15568-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c0f000 PsLoadedModuleList = 0xfffff800`02e4ce50
Debug session time: Thu Aug  5 19:32:40.706 2010 (GMT-4)
System Uptime: 0 days 1:12:48.017
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002c82805, fffff880081816d0, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002c82805, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880081816d0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExpInterlockedPopEntrySListFault16+0
fffff800`02c82805 498b08          mov     rcx,qword ptr [r8]

CONTEXT:  fffff880081816d0 -- (.cxr 0xfffff880081816d0)
rax=00000003e998002c rbx=0000000000000000 rcx=fffff88002fd66c0
rdx=ff7ff8a010ab8601 rsi=fffff88002fd66c0 rdi=0000000000000001
rip=fffff80002c82805 rsp=fffff880081820a0 rbp=fffffa8006696000
 r8=ff7ff8a010ab8600  r9=fffff80002c0f000 r10=fffff88002fd66c0
r11=0000000000000000 r12=0000000000000003 r13=0000000000000000
r14=0000000000000002 r15=000000004b466650
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!ExpInterlockedPopEntrySListFault16:
fffff800`02c82805 498b08          mov     rcx,qword ptr [r8] ds:002b:ff7ff8a0`10ab8600=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  MsMpEng.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002c82805

STACK_TEXT:  
fffff880`081820a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExpInterlockedPopEntrySListFault16


FOLLOWUP_IP: 
nt!ExpInterlockedPopEntrySListFault16+0
fffff800`02c82805 498b08          mov     rcx,qword ptr [r8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExpInterlockedPopEntrySListFault16+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

STACK_COMMAND:  .cxr 0xfffff880081816d0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0

BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0

Followup: MachineOwner
---------

CarlTR6 · 05 Aug 2010

This dump is error code 3B

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

Usual causes: System service, Device driver, graphics driver, ?memory

While I still think it is a driver issue, let's test your RAM. Download a copy of Memtest86+ - Advanced Memory Diagnostic Tool and burn the ISO to a CD using http://isorecorder.alexfeinman.com/W7. Boot from the CD, and leave it running for at least 7 passes. Errors, if any, will show up in red. Post back with the results.

Good news, you did successfully update the NVidia drivers. nvmf6264.sys Thu Jul 30 19:48:18 2009. This is up to date.

socrgy9 · 05 Aug 2010

it seems to happen when i leave the computer alone for a time while i try to get some sleep. i come back to check on it and it has rebooted. ill attach the dump file again, but it keeps doing it for sure. again, my ram is only a month old and my system is only 2 months old. so i agree, i think its a driver issue, but ill run memtest for a while an see what we come up with.

socrgy9 · 05 Aug 2010

***hold up***

so i went to go do the memtest right? well, my dvd-rw drive isnt listed on my computer any more and its like it just disappeared from the system?

edit: i went back to the gear software website from earlier and tried redownloading and installing the drivers again. i rebooted afterwards and still nothing

Jonathan_King · 05 Aug 2010

Check to see if the DVD drive is displayed in the BIOS. If not, make sure that the drive is plugged in securely.

socrgy9 · 05 Aug 2010

ok so i checked the bios and the dvd drive is still showing up. in the bios it calls it "HP DDVDW-TS-H653R". i'm sure its still connected well. i upgraded hardware only 4 days ago and havent done anything that would have made the plug come loose. plus i made sure everything was connected right.

when i was logging back on to windows i got 2 bsod's back to back. i'm attaching the dump files.

also, if there are any other reports or files to upload that could help i'm more than willing to go find what needs to be found.

socrgy9 · 05 Aug 2010

another one happened just randomly while i was surfing the web.

Jonathan_King · 05 Aug 2010

Please follow these directions: https://www.sevenforums.com/crashes-d...tructions.html

No need to start a new thread, just attach the output folder to your next post.