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Windows 7: BSOD - NTSOKRNL.exe

05 Aug 2010   #1
chetansha

Windows 7 X64 Ultimate
 
 
BSOD - NTSOKRNL.exe

HI I was having these error yesterday, so i made a fresh install of win 7. This error still persists. Am attaching the needed files.
QuadCore AMD Athlon II X4 630, - brand new
MSI 890GXM-G65 (MS-7642) - 4 months old
Corsair XMS3 CM3X2G1333C9 - brand new - 2x 2 GB
Microsoft Windows 7 Ultimate - x64
Onboard Audio and Video


My System SpecsSystem Spec
.
05 Aug 2010   #2
ttran

Microsoft Window 7 Professional 32 bit
 
 

Quote   Quote: Originally Posted by chetansha View Post
HI I was having these error yesterday, so i made a fresh install of win 7. This error still persists. Am attaching the needed files.
QuadCore AMD Athlon II X4 630, - brand new
MSI 890GXM-G65 (MS-7642) - 4 months old
Corsair XMS3 CM3X2G1333C9 - brand new - 2x 2 GB
Microsoft Windows 7 Ultimate - x64
Onboard Audio and Video

Hi and welcome to SF!


This is pretty straight forward, it was caused by your Kaspersky antivirus software (Kaspersky Internet Security Suite). Please uninstall it completely. If you need an alternative program for protection, I recommend to try Microsoft security essential, it is free and known for BSODs free.
Removal tool for Kaspersky Lab products

MSE--->http://www.microsoft.com/security_essentials

BUGCHECK SUMMARY:

Code:
BugCheck 3B, {c0000005, fffff80002a8c805, fffff88009a24c80, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )

Followup: MachineOwner
---------
PROCESS_NAME:  avp.exe<----Kaspersky
Let us know if you need help

Tuan
My System SpecsSystem Spec
05 Aug 2010   #3
chetansha

Windows 7 X64 Ultimate
 
 

Hi, i have removed kaspersky as of now. By the way, how / where did you find this bug check ? in the dmp file ?
My System SpecsSystem Spec
.

05 Aug 2010   #4
ttran

Microsoft Window 7 Professional 32 bit
 
 

you need to have a tool called WinDbg to read the DMP. You can download the tool from Microsoft Web page (it's a complicated and long installation process to me).

Let us know how things turn out

Tuan
My System SpecsSystem Spec
05 Aug 2010   #5
chetansha

Windows 7 X64 Ultimate
 
 

Uh hu, i prefer to leave it the experts. Have removed Kaspersky as of now.
But to let you, i was using kaspersky 2010 earlier and never had problems. 3 days back my processor ( AMD Athlon x4 620) conked out due to malfunction of heatsink fan. I replaced with a new x4 630, i started getting problems from then on.
Then last night i made fresh install of win 7, installed Kaspersky 2011, the problem of NTSOKRNL.exe was repeated, this is when i posted here.

The error i got earlier - before fresh install of win7
Dump File : 080410-26551-01.dmp
Crash Time : 04-08-2010 21:01:56
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02c88c23
Parameter 3 : fffff880`057c07c8
Parameter 4 : fffff880`057c0030
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+31a71
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080410-26551-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600

==================================================
Dump File : 080410-30747-01.dmp
Crash Time : 04-08-2010 20:34:18
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`06bb2e38
Parameter 3 : fffff880`06bb26a0
Parameter 4 : fffff800`02cfd687
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+213d8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\080410-30747-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

I have not saved those files. Any pointers with the above ?
My System SpecsSystem Spec
05 Aug 2010   #6
Tews

64-bit Windows 8.1 Pro
 
 

The dmp(s) point to ntkrpamp.exe or ntoskrnl.exe as the probable cause. We know this is not the case, as these are core OS files, and will definitely not cause a BSOD. They are just the default files the debuggers blame when they can't see a better cause. To pin the problem down, enable driver verifier..

- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).
My System SpecsSystem Spec
05 Aug 2010   #7
chetansha

Windows 7 X64 Ultimate
 
 

i did what was told to do, PC never started up. I saw on the screen USBFILTER.sys ( usb 3.0 driver, i just installed now).Went in the BIOS, disabled USB 3.0 controller, then used system restore to get my pc on. Another BSOD.
My System SpecsSystem Spec
05 Aug 2010   #8
Tews

64-bit Windows 8.1 Pro
 
 

Did you enable driver verifier???
My System SpecsSystem Spec
05 Aug 2010   #9
chetansha

Windows 7 X64 Ultimate
 
 

yes that was done.
My System SpecsSystem Spec
05 Aug 2010   #10
ttran

Microsoft Window 7 Professional 32 bit
 
 

My System SpecsSystem Spec
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 BSOD - NTSOKRNL.exe




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