BSOD & System instability

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  1. Posts : 5
    Windows Seven 64
       #1

    BSOD & System instability


    Hi everyone,

    I bought a new computer and, since the first day, experiencing BSOD and application crashes.


    Here is the config :

    MoBo Asus P7P55 LX
    Proc Intel Core i5 750
    RAM 2x2Go Corsair XMS3 1600 9-9-9-24
    GC ATI Radeon HD 4870
    HDD System Intel SSD X25-V 40Go
    HDD Data Western Digital 500Go 7200RPM
    OS Windows Seven 64Bits


    The OS is a full retailer and I installed it myself.
    Since the first day, I get MEMORY_MANAGEMENT or SYSTEM_SERVICE_EXCEPTION errors during the morning and only Firefox/IE crashes, Kaspersky database corruption, Explorer hangings then.


    I already ran 3x MemTest 86+ 4.0 on the first boot of the day (computer cold) with each RAM stick and with no error at all.
    I launched tests with OCCT 3.1 and the processor succeed.


    Today I ran the BSOD Dump & System File Collection App and a System Health Report : the results are zipped and attached.



    If someone could help me, I'd be grateful.

      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Hi and welcome to SF!

    Here are something you have to do:
    First of all, please remove Kaspersky, they appear to be the reason that crash your system. If you need an alternative program to use while not having Kaspersky, I recommend to try Microsoft security essential, it is known for BSODs free.
    Removal tool for Kaspersky Lab products
    MSE==>http://www.microsoft.com/security_essentials

    Update this driver please:
    Code:
    ASACPI   ASACPI.sys   Mon Mar 28 09:30:36 2005 (42476C4C)
    The 2005 version of this driver is a known BSOD cause.
    Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
    Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 10th item down).
    Download and install it.
    Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).

    Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

    BUGCHECK SUMMARY:
    Code:
    BugCheck 3B, {c0000005, fffff9600004aac6, fffff88008661ea0, 0}
    
    Probably caused by : win32k.sys ( win32k+1aac6 )
    
    Followup: MachineOwner
    ---------
    BugCheck 1A, {41790, fffffa80016e9d50, ffff, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33946 )
    
    Followup: MachineOwner
    ---------
    BugCheck 1E, {ffffffffc0000005, fffff80002ac401b, 0, ffffffffffffffff}
    
    Probably caused by : ntkrnlmp.exe ( nt!KeRemoveQueueEx+15b )
    
    Followup: MachineOwner
    ---------
    BugCheck 1A, {41287, 0, 0, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42be5 )
    
    Followup: MachineOwner
    ---------
    PROCESS_NAME:  avp.exe <----Kaspersky
    BugCheck 24, {1904fb, fffff880070a8268, fffff880070a7ad0, fffff8800121ae3e}
    
    Probably caused by : Ntfs.sys ( Ntfs!NtfsLookupNtfsMcbEntry+7a )
    
    Followup: MachineOwner
    ---------
    Let us know if you need help

    Tuan
      My Computer


  3. Posts : 5
    Windows Seven 64
    Thread Starter
       #3

    Thanks for your precise and rapid answer :)

    I've done everything you told me, but actually I had a BSOD this morning, 30 minutes after the boot.

    Could it be a hardware problem instead of an OS one ?


    Another question : can you explain me how do you analyse the files that I sent you, so that I can do it myself instead of bother you with my crashes ?
    What other tool can I use to replace Daemon Tools ?


    Thanks a lot :)
      My Computer


  4. Posts : 11,840
    64-bit Windows 8.1 Pro
       #4

    Unfortunately, there were no .dmp files... Navigate tp c:/windows/minidump, zip up the .dmp files and attach them to your next post..
      My Computer


  5. Posts : 5
    Windows Seven 64
    Thread Starter
       #5

    Oops...

    Here you can find the 2 Dump of this morning
      My Computer


  6. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #6

    Have you installed MSE?
    Can you please perform system file check please:
    SFC /SCANNOW Command - System File Checker
    Check out this article:
    Stop code 3B with exception code c000005, which is memory access violation.
    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

    BUGCHECK SUMMARY:
    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.496\080610-9812-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02a52000 PsLoadedModuleList = 0xfffff800`02c8fe50
    Debug session time: Fri Aug  6 12:39:47.694 2010 (UTC + 7:00)
    System Uptime: 0 days 0:33:31.099
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff960000fbbe6, fffff88005d809a0, 0}
    
    Probably caused by : win32k.sys ( win32k!RFONTOBJ::bGetGlyphMetricsPlus+216 )
    
    Followup: MachineOwner
    ---------
    Regard,

    Tuan
      My Computer


  7. Posts : 5
    Windows Seven 64
    Thread Starter
       #7

    So, I installed Security Essentials, update and scan my system : nothing special was found.

    The "SFC /SCANNOW" command say the system fixed some files but others can't be repaired...

    I ran a MemTest86+ during the entire afternoon : 7 passes and no errors.


    I still have Firefox crashing, explorer freezing and BSOD (zip attached).

    Since my PC is new, I think I will bring it where I bought it and asked to replace the MoBo and RAM sticks
      My Computer


  8. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #8

    No, as memtestx86 report no error, It means your ram is fine as well as your mobo slots.
    Since window can't fix some file, I would recommend to do Repair Install

    Let us know if you need more help

    Tuan
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #9

    Please enable driver verifier: Driver Verifier - Enable and Disable
      My Computer


  10. Posts : 51
    Windows 7
       #10

    I have almost the exact set up, and I'm experiencing similar problems.
      My Computer


 
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