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Windows 7: BSOD on brand new laptop

06 Aug 2010   #1

Windows 7
BSOD on brand new laptop

first of all this is the first time i visit this site, so tell me if i dont include any crucial information. (a)

anyway, i bought my laptop from HP (model Pavilion dv6-2165eo Entertainment) just 10 days ago. very soon i started having problems with BSOD. sometimes i get them twice in an hour, sometimes it doesnt happen for 1 or 2 days, but they always come back. i also completely reset my computer to its factory settings once, but they came back anyway.

im running windows 7 x64. i dont really have anything to prove this, but i have a feeling the problem has to do with the sound card. im not sure but i got this feeling because it happened a few times when there was sound involved ie somebody talking in Skype, switching tracks in spotify etc.

i included my MiniDump folder in an attachment.
thank you in advance for any help.

My System SpecsSystem Spec
07 Aug 2010   #2

Windows 7

My System SpecsSystem Spec
07 Aug 2010   #3

Microsoft Window 7 Professional 32 bit

Hi and Welcome to SF!

I apologize for the delay, so excited to help you out!

First of all, please remove Zone Alarm immediately, it caused your BSODs, at least reported in one DMP.

Let's remove Kaspersky for now because it is potential cause, any third party firewall are notorious for causing BSODs.

Old Driver:
fffff880`01b09000 fffff880`01b17000   SiSRaid2 SiSRaid2.sys Thu Sep 25 01:28:20 2008 (48DA86C4)
fffff880`01b17000 fffff880`01b2f000   sisraid4 sisraid4.sys Thu Oct 02 04:56:04 2008 (48E3F1F4)
SiS RAID Stor Miniport Driver Look for newest update please
iirsp    iirsp.sys    Wed Dec 14 04:47:54 2005 (439F418A)
  Intel Raid StorPort Driver Surprise that you can run your computer with this old driver.
arc      arc.sys      Fri May 25 04:27:55 2007 (4656035B)
Adaptec RAID Storport Driver
Amfltx64 Amfltx64.sys Mon Oct 15 10:37:21 2007 (4712E071)
A4Tech X-705FS Mouse Driver
fffff880`01008000 fffff880`0105e000   adpahci  adpahci.sys  Wed May 02 00:30:09 2007 (46377921)  Adaptec Windows SATA Storport Driver
fffff880`01400000 fffff880`0142f000   adpu320  adpu320.sys  Wed Feb 28 07:04:15 2007 (45E4C6FF) Adaptec .NET Ultra320 Driver
BugCheck 4A, {74912dd9, 2, 0, fffff88005ee6ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
PROCESS_NAME:  vsmon.exe <----Zone Alarm
BugCheck 7F, {8, 80050033, 6f8, fffff8000303ee58}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
My System SpecsSystem Spec


 BSOD on brand new laptop

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