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Windows 7: BSOD Error 0xc00002e3 Randomly

06 Aug 2010   #1
nickp85

Windows 7 x64
 
 
BSOD Error 0xc00002e3 Randomly

Hello,
Can anyone help with this BSOD error. It happens randomly usually when using Skype, oovoo, meebo or anything involving some kind of video like youtube.
I thought video drivers and updated to the latest 10.7 ATI drivers.
The machine is a notebook which came with Vista and was wiped completely and reinstalled with Windows 7 x64 Pro. The drivers are either downloaded from manufacturer or the windows driver since the notebook manufacturer doesn't support Windows 7 on this model.

Is Windows 7 . . .
- x86 (32-bit) or x64: x64 Pro
- the original installed OS on the system? NO
- an OEM or full retail version? Full
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 2 years
- What is the age of OS installation (have you re-installed the OS? 2-3 months

Please find all the required info attached. I should note this is not my computer, it's a friend's laptop so don't go by my system specs.


My System SpecsSystem Spec
.
06 Aug 2010   #2
cluberti

Windows 10 Pro x64
 
 

It's a SAM access error, so the machine cannot use it's security database - only safe mode boot is possible with this error. You usually don't get that error on client machines (usually domain controllers), but anything is possible. Have you booted into safe mode (as instructed) and opened the eventvwr.msc to look at the system event logs when this happens? There will be data in there with specifics about why this failed.

I also remember hearing about MSI netbooks having this particular issue under Windows 7, which is why it isn't supported on certain versions of the MSI netbooks - however, this is a Gateway M-2410U notebook, so I doubt that applies.
My System SpecsSystem Spec
06 Aug 2010   #3
nickp85

Windows 7 x64
 
 

Event Viewer just has a gap from when the crash occurs until the system boots back up. All I have are the DMP files.

It's also not an MSI netbook. The computer also does restart properly but the problem just happens again the next day or something. It's not constant but maybe once a day. It seems to happen more when viewing things like youtube or going on Skype.

I did a forum search and found someone else getting this error with a desktop and it was blamed on possible overheating.

I downloaded CPUID Hardware monitor and the laptop idles on the CPU at like 69C and goes up toward 80 under the load. I'm not too familiar with laptops but I know on a desktop that would be bad.
My System SpecsSystem Spec
.

06 Aug 2010   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by nickp85 View Post
Hello,
Can anyone help with this BSOD error. It happens randomly usually when using Skype, oovoo, meebo or anything involving some kind of video like youtube.
I thought video drivers and updated to the latest 10.7 ATI drivers.
The machine is a notebook which came with Vista and was wiped completely and reinstalled with Windows 7 x64 Pro. The drivers are either downloaded from manufacturer or the windows driver since the notebook manufacturer doesn't support Windows 7 on this model.

Is Windows 7 . . .
- x86 (32-bit) or x64: x64 Pro
- the original installed OS on the system? NO
- an OEM or full retail version? Full
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 2 years
- What is the age of OS installation (have you re-installed the OS? 2-3 months

Please find all the required info attached. I should note this is not my computer, it's a friend's laptop so don't go by my system specs.
Hi Nickp85 and welcome

These crashes seem to point to several different causes but because of the specific BugCheck I believe they are really memory so lets start there.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

If that shows no errors you should do this next.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Let us know the results from the report at the end.

Jan


Old Drivers that need updating

Code:
lmimirr.sys        fffff880`043eb000    fffff880`043f2000    0x00007000    0x461c108d    4/10/2007 18:32:45                        
o2sdx64.sys        fffff880`043cf000    fffff880`043da300    0x0000b300    0x484e64f4    6/10/2008 07:26:44                        
o2mdx64.sys        fffff880`04392000    fffff880`0439fc00    0x0000dc00    0x487c17a4    7/14/2008 23:21:08                        
CHDRT64.sys        fffff880`04400000    fffff880`04454000    0x00054000    0x48d29abe    9/18/2008 14:15:26                        
Sahdad64.sys        fffff880`015da000    fffff880`015e5000    0x0000b000    0x49068d5b    10/27/2008 23:56:11                        
Saibad64.sys        fffff880`015d1000    fffff880`015da000    0x00009000    0x49068d5f    10/27/2008 23:56:15                        
SaibVdAd64.sys        fffff880`02db3000    fffff880`02dbd000    0x0000a000    0x49068d64    10/27/2008 23:56:20                        
CAX_CNXT.sys        fffff880`052fa000    fffff880`053c5000    0x000cb000    0x4995e3e4    2/13/2009 17:19:32                        
CAXHWAZL.sys        fffff880`04454000    fffff880`044a6000    0x00052000    0x4995e436    2/13/2009 17:20:54                        
CAX_DPV.sys        fffff880`03a45000    fffff880`03bb9000    0x00174000    0x4995e522    2/13/2009 17:24:50                        
spldr.sys        fffff880`014d5000    fffff880`014dd000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
GEARAspiWDM.sys        fffff880`042fa000    fffff880`04307000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
amdxata.sys        fffff880`00e5d000    fffff880`00e68000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
PxHlpa64.sys        fffff880`01077000    fffff880`01082e00    0x0000be00    0x4a416253    6/23/2009 19:16:35
My System SpecsSystem Spec
08 Aug 2010   #5
nickp85

Windows 7 x64
 
 

Well, memtest and sfc came back clean.

When I installed Windows 7 for my friend, I did have to use some drivers meant for Vista x64 because Gateway didn't have Win7 drivers and I couldn't find anything online.

We've been BSOD free for about 24 hours now which hasn't happened in quite a while. My friend was able to use Skype and youtube problem free.

What I ended up doing was updating the GEAR driver you mentioned above but I also completely uninstalled the SD card drivers I installed from Gateway. He doesn't use the SD card slot so now it just shows as an unknown device.

So far so good with that fix.
My System SpecsSystem Spec
08 Aug 2010   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by nickp85 View Post
Well, memtest and sfc came back clean.

When I installed Windows 7 for my friend, I did have to use some drivers meant for Vista x64 because Gateway didn't have Win7 drivers and I couldn't find anything online.

We've been BSOD free for about 24 hours now which hasn't happened in quite a while. My friend was able to use Skype and youtube problem free.

What I ended up doing was updating the GEAR driver you mentioned above but I also completely uninstalled the SD card drivers I installed from Gateway. He doesn't use the SD card slot so now it just shows as an unknown device.

So far so good with that fix.

nickp85,


Thank you for reporting back to us.

Please keep it under observation for a few more days & then let us know if all is well.


Jan.
My System SpecsSystem Spec
15 Aug 2010   #7
nickp85

Windows 7 x64
 
 

No more BSOD about a week after the fix. Looks like it was the SD card reader Vista drivers I used.
My System SpecsSystem Spec
15 Aug 2010   #8
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by nickp85 View Post
No more BSOD about a week after the fix. Looks like it was the SD card reader Vista drivers I used.
Thanks for reporting back. Glad all goes well for you.
Should you have any problems in the future you will know where to seek help....
Good luck.
We will close this thread.
My System SpecsSystem Spec
Reply

 BSOD Error 0xc00002e3 Randomly




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