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Windows 7: Multiple, assorted BSODs in 2 days...

29 Aug 2010   #41
Roundhouse

Windows 7 x64
 
 
Another BSOD!

Hey guys,

I got my RMA'd RAM last Tuesday. My system has been stable for quite a while. But just now as I was playing StarCraft 2 (yup, the app that started it all =P), I got another BSOD. A MEMORY_MANAGEMENT BSOD.

Attached is the dump. Please let me know what you find.


My System SpecsSystem Spec
.
29 Aug 2010   #42
CarlTR6

Windows 7 Ultimate 32 bit
 
 

That is not the news we wanted to hear! I will take a look.

Error code 1A, MEMORY_MANAGEMENT. Usual causes are device driver, memory, kernel.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_083010-31184-01.zip\083010-31184-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (3 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`0344f000 PsLoadedModuleList = 0xfffff800`0368ce50
Debug session time: Sun Aug 29 19:13:12.551 2010 (GMT-4)
System Uptime: 0 days 9:02:03.283
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41289, ff162001, 2361, ff160c05}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4a49 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041289, The subtype of the bugcheck.
Arg2: 00000000ff162001
Arg3: 0000000000002361
Arg4: 00000000ff160c05

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41289

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80003514379 to fffff800034bf740

STACK_TEXT:  
fffff880`07317988 fffff800`03514379 : 00000000`0000001a 00000000`00041289 00000000`ff162001 00000000`00002361 : nt!KeBugCheckEx
fffff880`07317990 fffff800`03547cc5 : 00000000`07008001 fffffa80`063e3560 fffff880`07317ca0 fffffa80`063e3560 : nt! ?? ::FNODOBFM::`string'+0x4a49
fffff880`073179d0 fffff800`037a6f31 : fffff880`00000010 fffffa80`065ddb01 fffffa80`065ddb30 fffffa80`00000000 : nt! ?? ::FNODOBFM::`string'+0x52eb0
fffff880`07317ac0 fffff800`034be993 : 00000000`00000898 fffffa80`0651c060 00000000`00001f80 00000000`02d2ebe8 : nt!NtQueryVirtualMemory+0x67f
fffff880`07317bb0 00000000`76f3ff8a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`02d2ebc8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76f3ff8a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+4a49
fffff800`03514379 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+4a49

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x1a_41289_nt!_??_::FNODOBFM::_string_+4a49

BUCKET_ID:  X64_0x1a_41289_nt!_??_::FNODOBFM::_string_+4a49

Followup: MachineOwner
---------
The dump does not point to anything specific. Make sure your new RAM is seated securely. I know you got new RAM, did you RMA the motherboard also?

I find a very old driver and another old driver that may be the sources of your problem. They certainly are not doing any good toward system stability.

lirsgt.sys Sat Mar 06 14:53:01 2004 - belongs to the software lirsgt by Tages SA. TAGES, the AAA Copy Protection System This software is way obsolete. Uninstall it.

wdcsam64.sys Wed Apr 16 04:39:08 2008 - Western Digital External Drive RAID ManagerWD Support > Downloads > Select Product. Update this driver. Go to the Western Digital site and search for the driver.

Post back when you ave uninstalled that copy protection program and updated the Western Digital RAID driver.
My System SpecsSystem Spec
30 Aug 2010   #43
Roundhouse

Windows 7 x64
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
That is not the news we wanted to hear!
Yup! I could not have said it better!

The Tages app was from The Chronicles of Riddick game that I just installed. As for the WD driver, i'll try to update it. It's just weird that the only updates that I could find in the WD site are firmware ones. Probably the drivers are in the included virtual cd within the firmware.

As for the Tages DRM, I don't think the game will run without it. I'll try to see if there are updates for it.

BTW, I didn't RMA the mobo. It was stable as I was waiting for the RMA'd RAM and was using a back up set of sticks.


EDIT: I just updated the Tages DRM and the WD drivers and also refitted the RAM. I'll observe how things play out and post.
My System SpecsSystem Spec
.

30 Aug 2010   #44
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Very good - and we hope for GOOD news this time!!
My System SpecsSystem Spec
04 Sep 2010   #45
Roundhouse

Windows 7 x64
 
 

After almost a week of stable use, I got another BSOD.... but this time it is different.

After I re-fit the mem modules last weekend, my mem BSODs were gone. This new BSOD has the code for NTFS_FILE_SYSTEM. I left my computer open for about 2 hours so I didn't really see it bomb out. When I came back, I just saw a notification that it restarted unexpectedly. I used BlueScreenView to inspect the new dump file to be able to see the error message.

Attached is the dump.

Is my harddisk failing already?? It's not exactly old. It's just over a year old.
My System SpecsSystem Spec
07 Sep 2010   #46
Jonathan_King

Windows 7 Professional x64
 
 

I would suggest a disk check/hard drive diagnostic.

Open an elevated command prompt and enter chkdsk /r.

HD Diagnostic

Install these network drivers: Realtek

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Sep  4 16:25:50.358 2010 (UTC - 4:00)
System Uptime: 0 days 11:23:39.090
BugCheck 24, {1904fb, fffff88007c192f8, fffff88007c18b60, fffff880010cd884}
Probably caused by : Ntfs.sys ( Ntfs!NtfsFlushVolume+164 )
PROCESS_NAME:  MsMpEng.exe
BUGCHECK_STR:  0x24
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
My System SpecsSystem Spec
07 Sep 2010   #47
Roundhouse

Windows 7 x64
 
 

Alright, I'll check with those tools. Thanks!
My System SpecsSystem Spec
12 Sep 2010   #48
Roundhouse

Windows 7 x64
 
 

Hi guys,

I got a couple of BSODs again. This time a couple of PFN_LIST_CORRUPT errors and 1 MEMORY_MANAGEMENT error.

Can you guys please look into these?

For good measure, I'll be doing a reformat and a clean install on my C: drive. A clean install might solve a couple of these instability issues...

Thanks in advance guys!
My System SpecsSystem Spec
13 Sep 2010   #49
CarlTR6

Windows 7 Ultimate 32 bit
 
 

All of three of the dumps indicate memory management or memory corruption issues.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41284, 4ade001, 0, fffff70001080000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4a83 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041284, A PTE or the working set list is corrupt.
Arg2: 0000000004ade001
Arg3: 0000000000000000
Arg4: fffff70001080000
---------------

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {99, 3dacd, 2, 3da45}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 000000000003dacd, page frame number
Arg3: 0000000000000002, current page state
Arg4: 000000000003da45, 0
-------------

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {99, b824b, 2, b8248}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 00000000000b824b, page frame number
Arg3: 0000000000000002, current page state
Arg4: 00000000000b8248, 0
Did you run Check Disk? If so, what were the results?

I see that you updated your Realtek drivers. Good job. I still find out of date drivers including two really obsolete ones. Before you do a reinstall, update these drivers. Out of date drivers can and do cause memory corruption.
Quote:
atksgt.sys Sun May 17 09:36:34 2009 - belongs to the software atksgt by Tages SA. Update the driver or uninstall the software.

lirsgt.sys Sat Mar 06 14:53:01 2004 - belongs to the software lirsgt by Tages SA. This software is obsolete; uninstall it.

Tpkd.sys Thu May 21 17:36:18 2009 - InterLok system file belongs to the software InterLok(R) or InterLok Driver Kit or TPkd or Sonic RecordNow! or Adobe eBook Migration Utility or Interlok driver setup x or nGenius InfiniStream by PACE Anti-Piracy, Inc (www.paceap.com). Update the driver or uninstall the software.

wdcsam64.sys Wed Apr 16 04:39:08 2008 - Western Digital External Drive RAID Manager WD Support > Downloads > Select Product. Update this driver.
My System SpecsSystem Spec
13 Sep 2010   #50
Roundhouse

Windows 7 x64
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
atksgt.sys Sun May 17 09:36:34 2009 - belongs to the software atksgt by Tages SA. Update the driver or uninstall the software.

lirsgt.sys Sat Mar 06 14:53:01 2004 - belongs to the software lirsgt by Tages SA. This software is obsolete; uninstall it.

Tpkd.sys Thu May 21 17:36:18 2009 - InterLok system file belongs to the software InterLok(R) or InterLok Driver Kit or TPkd or Sonic RecordNow! or Adobe eBook Migration Utility or Interlok driver setup x or nGenius InfiniStream by PACE Anti-Piracy, Inc (www.paceap.com). Update the driver or uninstall the software.

wdcsam64.sys Wed Apr 16 04:39:08 2008 - Western Digital External Drive RAID Manager WD Support > Downloads > Select Product. Update this driver.
Thanks for the reply Carl.

I have already updated that Tages driver around 2 weeks ago and also the WD drivers. I don't know why it keeps showing as unupdated....
My System SpecsSystem Spec
Reply

 Multiple, assorted BSODs in 2 days...




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