Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Blue Screen randomly on startup

08 Aug 2010   #1
TrevorPC

Windows Seven Home Premium 64-bit
 
 
Blue Screen randomly on startup

Hi there,

A few weeks ago I upgraded most of the components in my PC myself, and since then I've been having a few problems I'm hoping someone can help me with.

Okay so the first problem upon startup is a message that pops up before Windows starts; "Scan Devices... No any device exists!"
This is fixed by disabling the IDE controller, however the IDE controller is frequently re-enabled without me doing so, probably due to subsequent problems...

The next problem is what I think is causing all the trouble; "ASUS Anti-Surge has protected your system from an unstable power supply", "Power Supply surges detected during previous power-on" etc.

Now, normally I can just hit F2 to "load default values and continue" however perhaps once a week I will get a random BSOD upon Windows booting up. The most common BCCode is 1a (Memory Management).

Strangely though, by simply unplugging and replugging the PSU connectors to the MB, the power supply surges and BSOD both go away upon next boot, but then on the boot after that the power supply surges message returns???

Could there be an issue with the PSU? Or the motherboard?

Any help would be greatly appreciated!!

Thanks for your time and consideration,

Trevor.

Attachment 90155

Attachment 90156


My System SpecsSystem Spec
.
08 Aug 2010   #2
TrevorPC

Windows Seven Home Premium 64-bit
 
 

Forgot to add step 5;

Is Windows 7 . . .
- x64
- the original installed OS on the system?
Vista Home Basic x32 was installed on the (now) secondary HDD, Windows 7 Home Premium first on WD HDD
It was purchased from a reseller

- What is the age of system (hardware)?
MB, CPU, OS, PSU, RAM all 3 weeks old or so... rest around 6 months old
- What is the age of OS installation (have you re-installed the OS?)
Have not reinstalled since new build 3 weeks ago

Thanks,
Trevor
My System SpecsSystem Spec
09 Aug 2010   #3
TrevorPC

Windows Seven Home Premium 64-bit
 
 

Any help please anyone???
My System SpecsSystem Spec
.

09 Aug 2010   #4
ttran

Microsoft Window 7 Professional 32 bit
 
 

Quote:
The next problem is what I think is causing all the trouble; "ASUS Anti-Surge has protected your system from an unstable power supply", "Power Supply surges detected during previous power-on" etc.
What is that? Is it message you receive when startup your computer? If so, perhaps your power supply has problem then.

With only 1 DMP, it's hard to know exactly what cause all of these. As you describe, you receive this BSODs about once a week at startup, so let's do a clean boot to see if problem ever come back again:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

I would also recommend you to remove Norton for testing, third party antivirus are notorious for causing BSODs and I suspect its service gave you BSODs at start up:
Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

BUGCHECK SUMMARY:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.290\080810-17378-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c0f000 PsLoadedModuleList = 0xfffff800`02e4ce50
Debug session time: Sun Aug  8 18:28:42.244 2010 (UTC + 7:00)
System Uptime: 0 days 0:00:23.680
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41790, fffffa80021acd70, ffff, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33946 )

Followup: MachineOwner
---------
Run system file check please:
SFC /SCANNOW Command - System File Checker

Regard,

Tuan
My System SpecsSystem Spec
09 Aug 2010   #5
TrevorPC

Windows Seven Home Premium 64-bit
 
 

Hey thanks for your reply,

I uninstalled Norton
I have found that by turning the PSU off when the computer is off (ie only giving the MB power when the computer is on) the power supply surges messages have stopped

Oh asus anti surge is a feature on most of their MB's which detects unstable voltages (from power supply or the wall etc.) and is supposed to prevent damage to the MB...

So far no blue screens so fingers crossed, I guess I'll just have to remember to switch the PSU off when i shut down

Probably a motherboard problem I am assuming... It's probably out of warranty though anyways...

Again thanks for your reply,

Trevor
My System SpecsSystem Spec
Reply

 Blue Screen randomly on startup




Thread Tools




Similar help and support threads
Thread Forum
Blue screen randomly
Really I don't know. I just installed a new main board in my laptop. everything is identical to the old one, the only difference being a higher quality GPU chipset(old one one was AMD radeon HD 6370m, new board has 6550m) There was 2 crashes today, using bluescreenview program I have drivers...
BSOD Help and Support
Blue Screen of Deaths (Randomly) on a new computer
Blue Screen of Death Minidumps: BSOD 1 Download: 100514-28438-01.dmp BSOD 1 Image: KMODE_EXCEPTION_NOT_HANDLED ffffffff`c0000005 dxgmms1.sys) BSOD 2 Download: 100514-31153-01.dmp BSOD 2 Image: SYSTEM_SERVICE_EXCEPTION 00000000`c0000005 ntoskrnl.exe) Minidump Collection: Minidump Folder & Zip...
BSOD Help and Support
Blue Screen Randomly
Hello I am getting blue screen randomly when I hit alt+tab im getting blue screen i have no idea why i didnt change any hardware or anything im not using any anti-virus. here is the dump file maybe you need to check it out
BSOD Help and Support
BSOD randomly, sometimes without actual blue screen
Hi, I have a pretty standard problem here, except with a bit of a twist. My laptop crashes fairly regularly--roughly every other day--and a couple of times has showed the BSOD itself. Other times it simply stops working and has to be turned off manually, either freezing with the display still on or...
BSOD Help and Support
Help Blue Screen when playing games randomly
I am having Freezes when playing sc2 ... i was told it was a driver error first and got the newest addition of it and still freezing randomly ... idk if im loading the driver correctly or what ?? says the updated version in the properties on the usb root controller in device manager ... i uploaded...
BSOD Help and Support
Long Startup screen and Blue screen every 2-3 hours
Hello, I'm not sure why i have such long start up screens, or what information you may need. But after my blue screen i log back into windows 7 RC and this shows up: Windows has recovered from an unexpected shutdown Problem signature: Problem Event Name: BlueScreen OS Version: ...
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:31.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App