BSOD - Running out of ideas

Sirik · 09 Aug 2010

Hello Captain Jack,

My keyboard works just fine. I dont know why that message showed up in the report.

I have tried all sorts of combinations for my RAM and it doesnt seem to make a difference. I have tried both Windows Own Memory Checker and Memtest86+ and it found no errors.

**Capt.Jack Sparrow** · 09 Aug 2010

Sirik said:

Hello Captain Jack,

My keyboard works just fine. I dont know why that message showed up in the report.

I have tried all sorts of combinations for my RAM and it doesnt seem to make a difference. I have tried both Windows Own Memory Checker and Memtest86+ and it found no errors.

Build-in Memory Diagnostic is not very effective. MemTest86+ you have to run atleast 6 passes. Seems like the Keyboard drivers are not installed properly. Go to Device Manager and look for Keyboard and try to update it.

Sirik · 09 Aug 2010

Device Manager says the best driver is already installed for this device.
HID Keyboard Device.

Memtest i ran overnight and it seemed fine in the morning.

Sirik · 09 Aug 2010

Hi,

I dont know if you guys are still interested. I know i'm getting very fed up with this problem now and am very tempted to take a hammer to everything in my PC. But I've just had another crash.. this one by the ntoskrnl.exe

dump file attached

Jonathan_King · 09 Aug 2010

I see your Yukon network drivers are old. Please update them to the latest version.

Enable driver verifier: Driver Verifier - Enable and Disable

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_080910-20888-01.zip\080910-20888-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e11000 PsLoadedModuleList = 0xfffff800`0304ee50
Debug session time: Mon Aug  9 17:40:32.485 2010 (UTC - 4:00)
System Uptime: 0 days 1:48:21.077
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002e90d47}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002e90d47

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  mpc-hc.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002e80b69 to fffff80002e81600

STACK_TEXT:  
fffff880`0316ace8 fffff800`02e80b69 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`0316acf0 fffff800`02e7f032 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`0316ae30 fffff800`02e90d47 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
00000000`07dbe2c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0xd7


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02e7f032 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------

2: kd> lmnsm
start             end                 module name
fffff880`00f8a000 fffff880`00fe1000   ACPI     ACPI.sys    
fffff880`07e6d000 fffff880`07eac000   afcdp    afcdp.sys   
fffff880`02e3b000 fffff880`02ec5000   afd      afd.sys     
fffff880`041e1000 fffff880`041f7000   AgileVpn AgileVpn.sys
fffff880`00c2a000 fffff880`00c35000   amdxata  amdxata.sys 
fffff880`04a43000 fffff880`04a4b000   ASACPI   ASACPI.sys  
fffff880`0845a000 fffff880`08465000   asyncmac asyncmac.sys
fffff880`00ecd000 fffff880`00ed6000   atapi    atapi.sys   
fffff880`00c00000 fffff880`00c2a000   ataport  ataport.SYS 
fffff880`06200000 fffff880`06223000   AtiHdmi  AtiHdmi.sys 
fffff880`04a5b000 fffff880`0518a000   atikmdag atikmdag.sys
fffff880`040f2000 fffff880`04138000   atikmpag atikmpag.sys
fffff880`013e1000 fffff880`013e8000   Beep     Beep.SYS    
fffff880`01050000 fffff880`01061000   blbdrive blbdrive.sys
fffff880`02db0000 fffff880`02dce000   bowser   bowser.sys  
fffff960`00720000 fffff960`00747000   cdd      cdd.dll     
fffff880`015d4000 fffff880`015fe000   cdrom    cdrom.sys   
fffff880`00d0a000 fffff880`00dca000   CI       CI.dll      
fffff880`01816000 fffff880`01846000   CLASSPNP CLASSPNP.SYS
fffff880`00cac000 fffff880`00d0a000   CLFS     CLFS.SYS    
fffff880`01124000 fffff880`01197000   cng      cng.sys     
fffff880`04092000 fffff880`040a2000   CompositeBus CompositeBus.sys
fffff880`06223000 fffff880`06231000   crashdmp crashdmp.sys
fffff880`0458e000 fffff880`045cb000   CT20XUT  CT20XUT.SYS 
fffff880`04138000 fffff880`041e0b80   ctaud2k  ctaud2k.sys 
fffff880`06298000 fffff880`063fc000   CTEXFIFX CTEXFIFX.SYS
fffff880`05de4000 fffff880`05e00000   CTHWIUT  CTHWIUT.SYS 
fffff880`051c7000 fffff880`051f8000   ctoss2k  ctoss2k.sys 
fffff880`043f5000 fffff880`043fd000   ctprxy2k ctprxy2k.sys
fffff880`05c00000 fffff880`05c38000   ctsfm2k  ctsfm2k.sys 
fffff880`02e0f000 fffff880`02e2d000   dfsc     dfsc.sys    
fffff880`02e00000 fffff880`02e0f000   discache discache.sys
fffff880`01800000 fffff880`01816000   disk     disk.sys    
fffff880`04211000 fffff880`04233000   drmk     drmk.sys    
fffff880`06231000 fffff880`0623d000   dump_dumpata dump_dumpata.sys
fffff880`06248000 fffff880`0625b000   dump_dumpfve dump_dumpfve.sys
fffff880`0623d000 fffff880`06248000   dump_msahci dump_msahci.sys
fffff880`0625b000 fffff880`06267000   Dxapi    Dxapi.sys   
fffff880`04234000 fffff880`04328000   dxgkrnl  dxgkrnl.sys 
fffff880`04328000 fffff880`0436e000   dxgmms1  dxgmms1.sys 
fffff880`04544000 fffff880`0458e000   emupia2k emupia2k.sys
fffff880`010b2000 fffff880`010c6000   fileinfo fileinfo.sys
fffff880`01066000 fffff880`010b2000   fltmgr   fltmgr.sys  
fffff880`013d7000 fffff880`013e1000   Fs_Rec   Fs_Rec.sys  
fffff880`019c5000 fffff880`019ff000   fvevol   fvevol.sys  
fffff880`0158a000 fffff880`015d4000   fwpkclnt fwpkclnt.sys
fffff880`05c42000 fffff880`05dcf000   ha20x22k ha20x22k.sys
fffff800`033ed000 fffff800`03436000   hal      hal.dll     
fffff880`0436e000 fffff880`04392000   HDAudBus HDAudBus.sys
fffff880`045cb000 fffff880`045e4000   HIDCLASS HIDCLASS.SYS
fffff880`05c38000 fffff880`05c40080   HIDPARSE HIDPARSE.SYS
fffff880`06284000 fffff880`06292000   hidusb   hidusb.sys  
fffff880`02ce8000 fffff880`02db0000   HTTP     HTTP.sys    
fffff880`01a3a000 fffff880`01a43000   hwpolicy hwpolicy.sys
fffff880`040dc000 fffff880`040f2000   intelppm intelppm.sys
fffff880`04083000 fffff880`04092000   kbdclass kbdclass.sys
fffff880`045f1000 fffff880`045ff000   kbdhid   kbdhid.sys  
fffff800`00bc5000 fffff800`00bcf000   kdcom    kdcom.dll   
fffff880`04a00000 fffff880`04a43000   ks       ks.sys      
fffff880`013ac000 fffff880`013c6000   ksecdd   ksecdd.sys  
fffff880`0155f000 fffff880`0158a000   ksecpkg  ksecpkg.sys 
fffff880`051f8000 fffff880`051fd200   ksthunk  ksthunk.sys 
fffff880`02cbb000 fffff880`02cd0000   lltdio   lltdio.sys  
fffff880`01846000 fffff880`01869000   luafv    luafv.sys   
fffff880`00c54000 fffff880`00c98000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll
fffff880`04400000 fffff880`0440e000   monitor  monitor.sys 
fffff880`044c7000 fffff880`044d6000   mouclass mouclass.sys
fffff880`045e4000 fffff880`045f1000   mouhid   mouhid.sys  
fffff880`00dda000 fffff880`00df4000   mountmgr mountmgr.sys
fffff880`01197000 fffff880`011c4000   MpFilter MpFilter.sys
fffff880`08400000 fffff880`08410000   MpNWMon  MpNWMon.sys 
fffff880`02dce000 fffff880`02de6000   mpsdrv   mpsdrv.sys  
fffff880`02c00000 fffff880`02c2d000   mrxsmb   mrxsmb.sys  
fffff880`02c2d000 fffff880`02c7b000   mrxsmb10 mrxsmb10.sys
fffff880`07e4a000 fffff880`07e6d000   mrxsmb20 mrxsmb20.sys
fffff880`00ff4000 fffff880`00fff000   msahci   msahci.sys  
fffff880`01009000 fffff880`01014000   Msfs     Msfs.SYS    
fffff880`00fea000 fffff880`00ff4000   msisadrv msisadrv.sys
fffff880`010c6000 fffff880`01124000   msrpc    msrpc.sys   
fffff880`02ff1000 fffff880`02ffc000   mssmbios mssmbios.sys
fffff880`019b3000 fffff880`019c5000   mup      mup.sys     
fffff880`0140d000 fffff880`014ff000   ndis     ndis.sys    
fffff880`04436000 fffff880`04442000   ndistapi ndistapi.sys
fffff880`04442000 fffff880`04471000   ndiswan  ndiswan.sys 
fffff880`05dcf000 fffff880`05de4000   NDProxy  NDProxy.SYS 
fffff880`02f39000 fffff880`02f48000   netbios  netbios.sys 
fffff880`02ec5000 fffff880`02f0a000   netbt    netbt.sys   
fffff880`014ff000 fffff880`0155f000   NETIO    NETIO.SYS   
fffff880`01014000 fffff880`01025000   Npfs     Npfs.SYS    
fffff880`02fe5000 fffff880`02ff1000   nsiproxy nsiproxy.sys
fffff800`02e11000 fffff800`033ed000   nt       ntkrnlmp.exe
fffff880`01209000 fffff880`013ac000   Ntfs     Ntfs.sys    
fffff880`01400000 fffff880`01409000   Null     Null.SYS    
fffff880`02f13000 fffff880`02f39000   pacer    pacer.sys   
fffff880`00e40000 fffff880`00e55000   partmgr  partmgr.sys 
fffff880`00e00000 fffff880`00e33000   pci      pci.sys     
fffff880`00ec6000 fffff880`00ecd000   pciide   pciide.sys  
fffff880`00dca000 fffff880`00dda000   PCIIDEX  PCIIDEX.SYS 
fffff880`013c6000 fffff880`013d7000   pcw      pcw.sys     
fffff880`07eac000 fffff880`07f52000   peauth   peauth.sys  
fffff880`0518a000 fffff880`051c7000   portcls  portcls.sys 
fffff880`00c98000 fffff880`00cac000   PSHED    PSHED.dll   
fffff880`04412000 fffff880`04436000   rasl2tp  rasl2tp.sys 
fffff880`04471000 fffff880`0448c000   raspppoe raspppoe.sys
fffff880`0448c000 fffff880`044ad000   raspptp  raspptp.sys 
fffff880`044ad000 fffff880`044c7000   rassstp  rassstp.sys 
fffff880`02f94000 fffff880`02fe5000   rdbss    rdbss.sys   
fffff880`013f6000 fffff880`013ff000   RDPCDD   RDPCDD.sys  
fffff880`01200000 fffff880`01209000   rdpencdd rdpencdd.sys
fffff880`01000000 fffff880`01009000   rdprefmp rdprefmp.sys
fffff880`01a00000 fffff880`01a3a000   rdyboost rdyboost.sys
fffff880`0841a000 fffff880`08429000   RNDISMPX RNDISMPX.SYS
fffff880`02cd0000 fffff880`02ce8000   rspndr   rspndr.sys  
fffff880`07f52000 fffff880`07f5d000   secdrv   secdrv.SYS  
fffff880`04a4b000 fffff880`04a57000   serenum  serenum.sys 
fffff880`02f48000 fffff880`02f65000   serial   serial.sys  
fffff880`01bbb000 fffff880`01bfa000   snapman  snapman.sys 
fffff880`01bb4000 fffff880`01bbb000   speedfan speedfan.sys
fffff880`01bac000 fffff880`01bb4000   spldr    spldr.sys   
fffff880`0855a000 fffff880`085f2000   srv      srv.sys     
fffff880`084f1000 fffff880`0855a000   srv2     srv2.sys    
fffff880`07f5d000 fffff880`07f8a000   srvnet   srvnet.sys  
fffff880`044d6000 fffff880`044d7480   swenum   swenum.sys  
fffff880`01602000 fffff880`017ff000   tcpip    tcpip.sys   
fffff880`07f8a000 fffff880`07f9c000   tcpipreg tcpipreg.sys
fffff880`01043000 fffff880`01050000   TDI      TDI.SYS     
fffff880`01a46000 fffff880`01bac000   tdrpm251 tdrpm251.sys
fffff880`01025000 fffff880`01043000   tdx      tdx.sys     
fffff880`02f80000 fffff880`02f94000   termdd   termdd.sys  
fffff880`01882000 fffff880`01967000   timntr   timntr.sys  
fffff960`005c0000 fffff960`005ca000   TSDDD    TSDDD.dll   
fffff880`040b6000 fffff880`040dc000   tunnel   tunnel.sys  
fffff880`044d8000 fffff880`044ea000   umbus    umbus.sys   
fffff880`08410000 fffff880`0841a000   usb8023x usb8023x.sys
fffff880`04065000 fffff880`04082000   usbccgp  usbccgp.sys 
fffff880`06282000 fffff880`06283f00   USBD     USBD.SYS    
fffff880`04200000 fffff880`04211000   usbehci  usbehci.sys 
fffff880`044ea000 fffff880`04544000   usbhub   usbhub.sys  
fffff880`0439f000 fffff880`043f5000   USBPORT  USBPORT.SYS 
fffff880`06267000 fffff880`06282000   USBSTOR  USBSTOR.SYS 
fffff880`04392000 fffff880`0439f000   usbuhci  usbuhci.sys 
fffff880`00e33000 fffff880`00e40000   vdrvroot vdrvroot.sys
fffff880`013e8000 fffff880`013f6000   vga      vga.sys     
fffff880`011c4000 fffff880`011e9000   VIDEOPRT VIDEOPRT.SYS
fffff880`00e55000 fffff880`00e6a000   volmgr   volmgr.sys  
fffff880`00e6a000 fffff880`00ec6000   volmgrx  volmgrx.sys 
fffff880`01967000 fffff880`019b3000   volsnap  volsnap.sys 
fffff880`02f65000 fffff880`02f80000   wanarp   wanarp.sys  
fffff880`011e9000 fffff880`011f9000   watchdog watchdog.sys
fffff880`00ed7000 fffff880`00f7b000   Wdf01000 Wdf01000.sys
fffff880`00f7b000 fffff880`00f8a000   WDFLDR   WDFLDR.SYS  
fffff880`02f0a000 fffff880`02f13000   wfplwf   wfplwf.sys  
fffff960`000b0000 fffff960`003bf000   win32k   win32k.sys  
fffff880`00fe1000 fffff880`00fea000   WMILIB   WMILIB.SYS  
fffff880`02c9a000 fffff880`02cbb000   WudfPf   WudfPf.sys  
fffff880`08429000 fffff880`0845a000   WUDFRd   WUDFRd.sys  
fffff880`04000000 fffff880`04065000   yk62x64  yk62x64.sys 

Unloaded modules:
fffff880`08465000 fffff880`084d6000   spsys.sys
fffff880`01846000 fffff880`01854000   crashdmp.sys
fffff880`01854000 fffff880`01860000   dump_pciidex
fffff880`01860000 fffff880`0186b000   dump_msahci.
fffff880`0186b000 fffff880`0187e000   dump_dumpfve
fffff880`04065000 fffff880`04083000   i8042prt.sys
2: kd> lmvm yk62x64
start             end                 module name
fffff880`04000000 fffff880`04065000   yk62x64    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\yk62x64.sys
    Image name: yk62x64.sys
    Timestamp:        Mon Sep 28 04:19:31 2009 (4AC07193)
    CheckSum:         0006B55C
    ImageSize:        00065000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Sirik · 09 Aug 2010

Thanks for that. I updated my network driver from the marvel website even though Windows Update says the driver was up to date. It clearly wasnt.
I have enabled driver verifier.. will see what happens tomorrow when i turn my pc on again.

Dave76 · 09 Aug 2010

Sirik said:

Hi Dave,

I am not overclocking anything my BIOS is pretty much at defaults. It is also the latest stable release of the BIOS firmware.

I dont get any TDR errors and that atikmdag.sys bluescreen is the only one ive seen since these bluescreens started. my Driver and CCC is the latest version.

not sure about graphics cards firmware..i just assume this is part of the driver update process.

I could uninstall and re-install them (which i did recently during an update from 10.5 to 10.7), but as i said in a previous post. I have re-installed windows from scratch and the bluescreens continue.

I ran the Fur Test on my X2 for 20 mins last night (just as a quick test i know it needs to run for many many hours to be of any use) and nothing special happened. Will try running it on my 4870 single now and see if it bluescreens.

After checking the drivers with driver verifier as Jonathan_King suggested and updating any that cause a crash, let's check the hardware stability.

It's a good suggestion to run the Hardware Diagnostics posted by Capt. Jack.
Be thorough, take notes and be as specific as possible when reporting the results.

Does your device manager have any yellow triangles next to any of the listed devices?

How long have you had the graphic cards?
Which brand and p/n are they?

Can you D/L CPUZ.
Open CPUZ and take a screen shot of the CPU, Memory and SPD tabs, use the Snipping tool, Start button> All Programs> Accessories> Snipping Tool.
Save to a convenient place.

Then post using this method.
How to Post a Screenshot in Seven Forums.

This will give us some information needed to analyze further.

Check your BIOS and let us know what voltage the RAM is currently running at.

CarlTR6 · 10 Aug 2010

Sirik said:

Thanks for that. I updated my network driver from the marvel website even though Windows Update says the driver was up to date. It clearly wasnt.
I have enabled driver verifier.. will see what happens tomorrow when i turn my pc on again.

I generally recommend going to the manufacturer's websites for driver updates. I am not very pleased with Windows Updates for non-MS drivers.

Sirik · 10 Aug 2010

Oh dear another day another 3 bluescreens.
I turned my computer on for the first time after enabling the driver verifier and as soon as my PC got to the desktop it crashed due to snapman.sys.
So i let it reboot and try again and snapman crashed again,
so one last time i let it reboot and yep...snapman crashed again.

so i went into safemode to turn off the verifier so i could post the 3 minidumps this created.

Jonathan_King · 10 Aug 2010

I haven't checked the dumps, but Snapman is an Acronis driver. I have seen it crash before, so I would advise removing Acronis True Image completely.

You don't have to be left without backup, though. Windows has a built-in backup program that works quite well. To create a system image, see these tutorials:

Backup Complete Computer - Create an Image Backup

System Image Recovery