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Windows 7: Please help, my computer is not working.

09 Aug 2010   #1
PinkRoze

Windows 7 Home Premium
 
 
Please help, my computer is not working.

Alright so I upgraded my computer from windows Vista to windows 7 like 3 months ago so it's not too much or not too little. I had a little trouble with the installation but in the end everything is working fine with my upgrade (I'm not sure if this is relevant to my problem). SO recently my computer has been shutting down on me, it has happened like five times. As I tried to fix the problem and use start up repair it said the problem could not be fixed so I clicked on "Show more details" or whatever and it showed me Some "Signature" with numbers next to them and on signature 6 it said something like "osversionmismatch". I tried everything ! going back in time with system recovery point and also try to log in to safe mode but I cant... it either stays at the screen where is says "Windows is starting" with the logo on top or it gets past that and shows a black screen with a cursor on it. You can move the cursor around (But what good does that do on a black screen?)

I would really appreciate it if you guys could help me with my computer I really need it!


Update:
I took pictures of my sad computer






My System SpecsSystem Spec
.
09 Aug 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Let me know if you did an upgrad or clean install (had to reinstalll programs). If up grade, just bite the bullet and do a clean install.
My System SpecsSystem Spec
09 Aug 2010   #3
PinkRoze

Windows 7 Home Premium
 
 

I did an upgrade and I dont know how to do a clean install because it wont let me log into my PC
My System SpecsSystem Spec
.

09 Aug 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Can you get in with safe mode?

Clean Install with a Upgrade Windows 7 Version
My System SpecsSystem Spec
09 Aug 2010   #5
PinkRoze

Windows 7 Home Premium
 
 

I used to be able to (Like two hours ago) but not anymore, it shows me the black screen with the cursor
My System SpecsSystem Spec
09 Aug 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Use another computer to make this DVD

System Repair Disc - Create[2]=Performance Maintenance
My System SpecsSystem Spec
09 Aug 2010   #7
PinkRoze

Windows 7 Home Premium
 
 

Does it matter what computer? The computer im currently using is a windows XP

And also would I lose all my files?
My System SpecsSystem Spec
09 Aug 2010   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

You can make the DVD from any computer.

Once you get to the reapir console, it will depend on the option chosen to see if your filles are lost, but probably not
http://windows.microsoft.com/en-US/w...-Windows-Vista
My System SpecsSystem Spec
09 Aug 2010   #9
PinkRoze

Windows 7 Home Premium
 
 

I click on the Neosmart files you need to download to make the USB and the link is not working
My System SpecsSystem Spec
09 Aug 2010   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

My System SpecsSystem Spec
Reply

 Please help, my computer is not working.




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