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Windows 7: Laptop fresh out of the box (lot of BSODs)

12 Aug 2010   #21
ttran

Microsoft Window 7 Professional 32 bit
 
 

Check your minidump folder to see if there is a new one
Quote:
Go to C:\Windows\Minidump and copy all of the dmp files to the desktop. Select all>right-click on one>Send to>New Compressed folder. Then attach the zip file to your next post by use of the paperclip icon in the advanced editor.



My System SpecsSystem Spec
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12 Aug 2010   #22
stcyrjoe

Windows® 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by ttran View Post
Check your minidump folder to see if there is a new one
Quote:
Go to C:\Windows\Minidump and copy all of the dmp files to the desktop. Select all>right-click on one>Send to>New Compressed folder. Then attach the zip file to your next post by use of the paperclip icon in the advanced editor.

There is one in here, but when I try to zip it, it says that I do not have read permission.

EDIT: Nevermind, i think I got it working. Here is the only one that has occured after I have enable driver verifier.
My System SpecsSystem Spec
12 Aug 2010   #23
stcyrjoe

Windows® 7 Home Premium 64 bit
 
 

Four more BSODs in a row after windows update. I re-ran the dump program and perfmon. Both are attached. BTW, I updated the 3 drivers that were out of date.
My System SpecsSystem Spec
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12 Aug 2010   #24
ttran

Microsoft Window 7 Professional 32 bit
 
 

There are no new DMP I think, there are only 3 DMP in that folder and the newest one is August 11.
Please following this instruction instead to post your minidump, and also make sure you have set your system to create minidump:

upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.


Quote:
Windows 7:
Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.
If you are using any program such as CCleaner, they may clean out your minidump folder, please double check that
My System SpecsSystem Spec
12 Aug 2010   #25
stcyrjoe

Windows® 7 Home Premium 64 bit
 
 

I noticed my BSODs are always happening during loading of windows.
Anyways, I checked the Small memory dump box as requested, rebooted, and got another BSOD.

On the BSOD screen, at the bottom it says,
"Collecting data for crash dump..."
"Initializing drive for crash dump..."

It looks like it is getting hung up on this process.
My System SpecsSystem Spec
12 Aug 2010   #26
ttran

Microsoft Window 7 Professional 32 bit
 
 

My System SpecsSystem Spec
12 Aug 2010   #27
stcyrjoe

Windows® 7 Home Premium 64 bit
 
 

I did a clean boot, and even more BSODs occured (3 before I could get back into windows) with the same lines at the bottom. Once again, nothing appeared in my minidump folder.
My System SpecsSystem Spec
13 Aug 2010   #28
stcyrjoe

Windows® 7 Home Premium 64 bit
 
 

So I guess I'm going to send it back to the manufacturer. This whole troubleshooting process has been way too stressful and time consuming, and it looks like I have not gotten anywhere in the past week .
My System SpecsSystem Spec
Reply

 Laptop fresh out of the box (lot of BSODs)




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