Laptop fresh out of the box (lot of BSODs)

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  1. Posts : 15
    Windows® 7 Home Premium 64 bit
       #1

    Laptop fresh out of the box (lot of BSODs)


    Laptop specs -

    MSI e7405
    windows 7 64 bit
    ati radeon 5870 1gb ddr5
    intel i5 430

    Anything else i need to put up here?
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Hi,

    Because your laptop is new, let's test the hardware first:
    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

    Code:
    BugCheck 50, {fffff88027ccbfa0, 0, fffff88004045927, 2}
    
    
    Could not read faulting driver name
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    BugCheck 1000007E, {ffffffff80000003, fffff8800426d2b4, fffff880033c44b8, fffff880033c3d20}
    
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    What antivirus are you using?

    Regard,

    Tuan
      My Computer


  3. Posts : 13,354
    Windows 7 Professional x64
       #3

    Welcome to SevenForums!

    The dump doesn't give a specific cause, so please enable driver verifier: Driver Verifier - Enable and Disable

    If I had to bet money on a specific driver, it would be either your outdated Agere Modem drivers or Realtek networking drivers:
    Code:
    agrsm64.sys  Mon Apr 06 17:31:06 2009
    Rt64win7.sys Fri May 22 10:52:30 2009
    Another suspicion is your old JMicron Flash controller drivers:
    Code:
    jmcr.sys     Thu Jul 09 08:45:19 2009
    I would advise looking on your computer manufacturer's site, in the Downloads or Support section.

    ...Summary of the Dumps:
    Code:
    
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Sun Aug  8 23:37:25.051 2010 (UTC - 4:00)
    System Uptime: 0 days 0:00:18.253
    BUGCHECK_STR:  0x7E
    PROCESS_NAME:  System
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Sun Aug  8 12:42:34.627 2010 (UTC - 4:00)
    System Uptime: 0 days 0:03:27.203
    BugCheck 50, {fffff88027ccbfa0, 0, fffff88004045927, 2}
    Probably caused by : memory_corruption
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  Crysis.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    
      My Computer


  4. Posts : 15
    Windows® 7 Home Premium 64 bit
    Thread Starter
       #4

    ttran said:
    Hi,

    Because your laptop is new, let's test the hardware first:
    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

    Code:
    BugCheck 50, {fffff88027ccbfa0, 0, fffff88004045927, 2}
     
     
    Could not read faulting driver name
    Probably caused by : memory_corruption
     
    Followup: memory_corruption
    ---------
    BugCheck 1000007E, {ffffffff80000003, fffff8800426d2b4, fffff880033c44b8, fffff880033c3d20}
     
    Probably caused by : memory_corruption
     
    Followup: memory_corruption
    ---------
    What antivirus are you using?

    Regard,

    Tuan
    Thanks for the replies guys! I will give both of these a try when I get off for work. Is it possible to run memtest from a flash drive?

    EDIT: I had the free trial version of Norton running at first. I removed this and now I do not have any anti-vrius running. I'm thinking about downloading AVG-free. Would a fresh install of Windows 7 be a good idea at this point, or should I give these other things a try first?
      My Computer


  5. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #5

    It's not a bad idea but not a good idea either. As I said, because it is a new laptop, therefore It would be best to investigate what could be problems with it. Luckily, we can fix it without re-install window, or might be we can identify problem with hardware so that you can get a new laptop.

    Let's do the memtestx86 and enable driver verifier

    Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.
    Regard,

    Tuan
      My Computer


  6. Posts : 13,354
    Windows 7 Professional x64
       #6

    Yes, it is possible to run Memtest from a flash drive, but it is easier with a CD.

    If you want to use USB instead, download this package: http://memtest.org/download/4.10/mem....installer.zip

    I suspect a clean install will be unnecessary, but if you want to, go ahead.
      My Computer


  7. Posts : 15
    Windows® 7 Home Premium 64 bit
    Thread Starter
       #7

    Found some blank cd's at my work, so I guess the flash drive will be unnecessary.

    Another detail that I just remembered about my problem, sometimes when I leave my computer idle for a little while, the screen shuts off and I can not get it to come back on without a hard reset. When I boot it back up, it says windows was shut down improperly and a system check should be performed. Other times it says windows could not start up, and a system check will be run to try and diagnose the problem. The check always says the problem could not be fixed.

    EDIT: Heading home from work in about an hour, so I can run memtest and the driver verifier then.
      My Computer


  8. Posts : 15
    Windows® 7 Home Premium 64 bit
    Thread Starter
       #8

    Ran memtest all last night and there were no errors found.
    I turned on the driver verifier, but I was not positive about what you wanted me to do after my system was rebooted. I ran the bsod program and perfmon again and uploaded the results. I also had a couple more bsods since the last time I ran it.
      My Computer


  9. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #9

    Sounds good that memtests report no error. How many passes did you see the memtest finish? Make sure to have it run at least 5,6 passes.
    Based on the newest DMP, the stop code 7E and exception code fffffc0000005 (memory access violation), but it could be other things that cause that (video card is not an exception, but there is no signal from this DMP that suggest that).

    In order to investigate further, please enable Driver Verifier as suggested.

    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff880018f703b, fffff880009a9258, fffff880009a8ac0}
    
    Probably caused by : NETIO.SYS ( NETIO!NmrClientAttachProvider+65 )
    
    Followup: MachineOwner
    ---------
    Sometime NETIO.sys was caused by Antivirus application or firewall. What third party antivirus are you using?

    Looks like you got that at boot, following this instruction to perform a clean boot:
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    Regard,

    Tuan
      My Computer


  10. Posts : 15
    Windows® 7 Home Premium 64 bit
    Thread Starter
       #10

    Hi ttran,

    Memtest went through 7 passes with no errors.

    I enabled driver verifier as instructed, but I can't see that it changed anything. I restarted and did everything that the instructions said. The only difference that I noticed is that my speakers had a wierd sound to them (raspy might be the right word for it) when the windows music played at boot up. Can you explain what driver verifier does so I can look for the changes that it made?

    Also, I am not running any anti-virus at the moment. I uninstalled the norton free trial that came with my computer because I thought it may be causing the problem. I was going to install AVG-free but wanted to wait until I resolved my problem first.
      My Computer


 
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