Laptop fresh out of the box (lot of BSODs)

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  1. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #21

    Check your minidump folder to see if there is a new one
    Go to C:\Windows\Minidump and copy all of the dmp files to the desktop. Select all>right-click on one>Send to>New Compressed folder. Then attach the zip file to your next post by use of the paperclip icon in the advanced editor.
      My Computer


  2. Posts : 15
    Windows® 7 Home Premium 64 bit
    Thread Starter
       #22

    ttran said:
    Check your minidump folder to see if there is a new one
    Go to C:\Windows\Minidump and copy all of the dmp files to the desktop. Select all>right-click on one>Send to>New Compressed folder. Then attach the zip file to your next post by use of the paperclip icon in the advanced editor.

    There is one in here, but when I try to zip it, it says that I do not have read permission.

    EDIT: Nevermind, i think I got it working. Here is the only one that has occured after I have enable driver verifier.
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  3. Posts : 15
    Windows® 7 Home Premium 64 bit
    Thread Starter
       #23

    Four more BSODs in a row after windows update. I re-ran the dump program and perfmon. Both are attached. BTW, I updated the 3 drivers that were out of date.
      My Computer


  4. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #24

    There are no new DMP I think, there are only 3 DMP in that folder and the newest one is August 11.
    Please following this instruction instead to post your minidump, and also make sure you have set your system to create minidump:

    upload the contents of your "\Windows\Minidump" folder. The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.


    Windows 7:
    Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that "Automatically restart" is unchecked
    Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
    Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
    Click OK twice to exit the dialogs, then reboot for the changes to take effect.
    If you are using any program such as CCleaner, they may clean out your minidump folder, please double check that
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  5. Posts : 15
    Windows® 7 Home Premium 64 bit
    Thread Starter
       #25

    I noticed my BSODs are always happening during loading of windows.
    Anyways, I checked the Small memory dump box as requested, rebooted, and got another BSOD.

    On the BSOD screen, at the bottom it says,
    "Collecting data for crash dump..."
    "Initializing drive for crash dump..."

    It looks like it is getting hung up on this process.
      My Computer


  6. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #26
      My Computer


  7. Posts : 15
    Windows® 7 Home Premium 64 bit
    Thread Starter
       #27

    I did a clean boot, and even more BSODs occured (3 before I could get back into windows) with the same lines at the bottom. Once again, nothing appeared in my minidump folder.
    Last edited by stcyrjoe; 12 Aug 2010 at 21:39.
      My Computer


  8. Posts : 15
    Windows® 7 Home Premium 64 bit
    Thread Starter
       #28

    So I guess I'm going to send it back to the manufacturer. This whole troubleshooting process has been way too stressful and time consuming, and it looks like I have not gotten anywhere in the past week .
      My Computer


 
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