BSOD Help Needed!!!

So for while now I've been experiencing regular BSoDs. I was hoping someone on here could help me out with my problem.

I am currently running Windows 7 32-bit, but Vista was originally installed on the system. My computers age is about 2 years (see spec in signature). I installed Windows 7 back in April of 2010. I was getting BSODs on Vista which was one of the reasons I upgraded to Windows 7, so I dont know if its the same issue.

I have attached all data required.

I would really appreciate if someone could decipher these for me and possibly help reduce BSoDs.

Please read https://www.sevenforums.com/crashes-d...tructions.html before posting BSoD help requests.

Most crucially we need your Dump file.

Oli

Sorry Oli,

I had previously attached the dump files but was in the middle of editing my post when you replied. I have used the collection tool from the posting instructions now to include all data.

Cheers
John

noondawg said:

Sorry Oli,

I had previously attached the dump files but was in the middle of editing my post when you replied. I have used the collection tool from the posting instructions now to include all data.

Cheers
John

No problem.

Hi,
This is pretty straight forward, your device driver issue.

First of all, BthEnum.sys was blamed in many dmp files. It is your Bluetooth Bus Extende, please update your bluetooth driver.
Other thing was blamed is USBSTOR.SYS, USBSTOR.SYS is a driver belonging to your system, which controls the usb storage when you plug, or unplug anything with a usb port. What usb device did you experience BSODs when plugged in? If so, please update the driver
Another thing was blamed is iaStorV.sys, it is your Intel Matrix Storage Manager driver (base), please download and install fresh copy of your intel storage driver.

You have so many out of date drivers, please update right away:

Code:

ArcSoftKsUFilter ArcSoftKsUFilter.sys Mon Oct 29 18:03:12 2007 (4725BDF0)

It is ArcSoft Magic-i Visual Effect
http://www.arcsoft.com/public/download.asp

Code:

bautopw  bautopw.sys  Tue Jul 22 08:21:46 2008 (4885362A)

It is BUFFALO eco manager filter driver

Code:

bfturboh bfturboh.sys Tue Feb 12 08:48:05 2008 (47B0FAD5)

USB Turbo Driver for HDD - USB Turbo - BUFFALO INC.

Code:

ENCRFIL  ENCRFIL.SYS  Tue Jun 19 09:11:14 2007 (46773B42)

Encrypt Filter Driver - SecureLockWare - BUFFALO INC.

Code:

82b31000 82be5000   HSX_CNXT HSX_CNXT.sys Sat Dec 23 02:48:52 2006 (458C36A4)
82a2e000 82b31000   HSX_DPV  HSX_DPV.sys  Sat Dec 23 02:50:21 2006 (458C36FD)
952d4000 95311000   HSXHWAZL HSXHWAZL.sys Sat Dec 23 02:49:02 2006 (458C36AE)

SoftK56 Modem Driver by Conexant Systems
Conexant: Support or go to your computer manufacture to download it

Code:

iaStor   iaStor.sys   Tue Feb 13 03:46:47 2007 (45D0D237)

Intel Storage drivers, it's probably why it cause BSODs

Code:

nvlddmkm nvlddmkm.sys Fri Jan 11 15:37:00 2008 (47872AAC)

It is your Nvidia graphic card driver

Code:

81e1e000 81e2ff00   R5U870FLx86 R5U870FLx86.sys Sat Sep 08 11:30:21 2007 (46E2255D)
82a17000 82a21b80   R5U870FUx86 R5U870FUx86.sys Sat Sep 08 11:30:16 2007 (46E22558)

Ricoh USB Video Class Image Capture Controller (WebCam?)

Code:

PxHelp20 PxHelp20.sys Thu Jun 21 05:26:00 2007 (4679A978)

Sonic CD/DVD driver (used by many different CD/DVD programs), if you don't know what it is, Go to C:\Windows\System32\drivers and rename PxHelp20.sys to PXHelp20.BAK
This will break your CD/DVD program, but can easily be renamed after we've finished.

Code:

regi     regi.sys     Mon Apr 16 22:19:05 2007 (462393E9)

InterVideo regi.sys driver Corel Software Support

Code:

RTKVHDA  RTKVHDA.sys  Wed Jul 18 18:31:17 2007 (469DFA05)

Realtek HD Audio Codec Driver Realtek

Code:

SFEP     SFEP.sys     Fri Aug 03 12:36:08 2007 (46B2BEC8)

Sony Firmware Extension Parser driver Sony eSupport - Electronics - Select Your Model

Code:

SLWFIL   SLWFIL.SYS   Tue Jun 19 09:12:42 2007 (46773B9A)

Encrypt Filter Driver - SecureLockWare - BUFFALO INC.

Code:

stwrt    stwrt.sys    Thu Sep 13 22:29:43 2007 (46E95767)

SigmaTel Audio Driver Freescale Search

Code:

SynTP    SynTP.sys    Sat Jan 27 03:31:58 2007 (45BA653E)

Synaptic Touch Pad Driver Drivers | Synaptics

Code:

ti21sony ti21sony.sys Tue Apr 24 01:27:48 2007 (462CFAA4)

Texas Instruments PCIxx21 PCIxx12 Integrated FlashMedia Controller

Code:

xaudio   xaudio.sys   Wed Nov 29 07:44:50 2006 (456CD802)

Conexant modem audio driver

Looks like you have a lot of drivers from BUFALO that are out of date. Please take careful steps by steps and install al the drivers.

Focus on updating the drivers that were blamed as well

Please run this system file check please:
SFC /SCANNOW Command - System File Checker

BUGCHECK SUMMARY:

Code:

BugCheck 9F, {3, 8b0d2030, 83173ae0, 8b0a8de0}

Probably caused by : BthEnum.sys

Followup: MachineOwner
---------
BugCheck 9F, {3, 86193028, 8312bae0, bcd9a208}

*** WARNING: Unable to verify timestamp for iaStorV.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorV.sys
Probably caused by : iaStorV.sys

Followup: MachineOwner
---------
BugCheck 9F, {3, 88931cb8, 83129ae0, 860eb1e0}

Probably caused by : USBSTOR.SYS

Followup: MachineOwner
---------

Let us know if you need help

Tuan

Tuan,

Many thanks for taking the time to look through this for me. I have looked into all listed for updated drivers and was maybe only 2 or 3 that there were updated drivers for.

My laptop is pretty much on 24hrs a day. I dont often see the BSoD happen but only see it rebooted saying it happened. Never had BSoD when plugging/unplugging USB devices.

I could not get a update driver for the bluetooth so I have reverted to the generic windows driver to see if it makes a difference.

Will see if the updates I have done make any difference also.

Thanks

Noondawg, which drivers have you not updated from the list Ttran gave you?

Carl,

These are the ones I could get updates for:

Intel Matrix Storage Manager driver
Realtek HD Audio Codec Driver
Synaptic Touch Pad Driver

Sony doesnt seem to offer much in the way of update driver. Tried going to the original manufacturer for drivere.g Nvidia and there were updated driver but was recommended by them to go to sony website for updates as they may be modified for my laptop.

Based on that, you need to uninstall the following software if there are no updated drivers available: ArcSoft Magic, Ricoh USB Video Class Image Capture Controller (WebCam?), BUFFALO eco manager, InterVideo regi.sys driver Corel Software Support, SecureLockWare - BUFFALO INC, SigmaTel Audio Driver Freescale Search. This software is obsolete and it is not designed for Win 7.

Ok, after making my changes, I have had another BSoD.

Dump file attached.