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Windows 7: Blue Screen ..Pls help!

14 Aug 2010   #11
Jonathan_King

Windows 7 Professional x64
 
 

I still see TrueImage drivers loaded...
Code:
tifsfilt.sys Wed Aug 29 08:37:29 2007
timntr.sys   Wed Aug 29 08:38:23 2007
Be sure to completely remove all Acronis components, and see what happens.

...Summary of the Dumps:
Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat Aug 14 03:57:01.037 2010 (UTC - 4:00)
System Uptime: 0 days 1:24:49.099
BugCheck 50, {fffff8a02e057004, 0, fffff80002f6082f, 2}
Probably caused by : ntkrnlmp.exe ( nt!HvFreeHive+af )
BUGCHECK_STR:  0x50
PROCESS_NAME:  TrustedInstall



My System SpecsSystem Spec
.
14 Aug 2010   #12
youthpatrol

Windows 7 Professional 64bit
 
 

Hi,

I have already removed the software, is there any other way to make sure it was totally removed?

By the way, hit another BSOD again ... see attached
My System SpecsSystem Spec
14 Aug 2010   #13
ttran

Microsoft Window 7 Professional 32 bit
 
 

Based on the newest DMP, I can still see it loaded. You can use uninstaller software to remove it completely such as Revo Uninstaller etc...
or
How do you completely remove True Image? | Forums

Code:
fffff880`07938000 fffff880`0794f000   tifsfilt tifsfilt.sys Wed Aug 29 19:37:29 2007 (46D56889)
fffff880`01712000 fffff880`017c2000   timntr   timntr.sys   Wed Aug 29 19:38:23 2007 (46D568BF)
Code:
BugCheck 50, {fffff8a022b67f09, 0, fffff80002c65bd3, 2}


Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!RtlSidHashInitialize+67 )

Followup: MachineOwner
---------
PROCESS_NAME:  lsass.exe
My System SpecsSystem Spec
.

14 Aug 2010   #14
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Not much information in this dump file.

Quote:
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a02e057004, 0, fffff80002f6082f, 2}


Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!HvFreeHive+af )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a02e057004, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002f6082f, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f090e0
 fffff8a02e057004 

FAULTING_IP: 
nt!HvFreeHive+af
fffff800`02f6082f 448b5304        mov     r10d,dword ptr [rbx+4]

MM_INTERNAL_CODE:  2

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  TrustedInstall

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88009254820 -- (.trap 0xfffff88009254820)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8a00dc86420 rbx=0000000000000000 rcx=fffff8a00db99010
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002f6082f rsp=fffff880092549b0 rbp=0000000000321000
 r8=fffff8a00db99010  r9=000000000000e000 r10=0000000000000000
r11=0000000001ffffff r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
nt!HvFreeHive+0xaf:
fffff800`02f6082f 448b5304        mov     r10d,dword ptr [rbx+4] ds:00000000`00000004=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002d50832 to fffff80002cd1600

STACK_TEXT:  
fffff880`092546b8 fffff800`02d50832 : 00000000`00000050 fffff8a0`2e057004 00000000`00000000 fffff880`09254820 : nt!KeBugCheckEx
fffff880`092546c0 fffff800`02ccf6ee : 00000000`00000000 fffff8a0`2e057000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x40f00
fffff880`09254820 fffff800`02f6082f : 00000000`00000001 fffff8a0`0db990c0 00000000`31334d43 00000000`00000001 : nt!KiPageFault+0x16e
fffff880`092549b0 fffff800`02f5e3e0 : fffff8a0`00000000 fffff880`09254a01 fffff8a0`00000001 fffff880`01c05000 : nt!HvFreeHive+0xaf
fffff880`09254a30 fffff800`02f5dfbd : fffff8a0`08ab81c0 fffff880`09254ca0 00000000`00000000 00000000`00000006 : nt!CmUnloadKey+0x190
fffff880`09254a70 fffff800`02cd0853 : fffffa80`05ab6a60 000007fe`fd683110 00000000`00000001 fffffa80`067a0901 : nt!NtUnloadKey2+0x4e4
fffff880`09254c20 00000000`772e15da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`013bdba8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x772e15da


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!HvFreeHive+af
fffff800`02f6082f 448b5304        mov     r10d,dword ptr [rbx+4]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!HvFreeHive+af

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

FAILURE_BUCKET_ID:  X64_0x50_nt!HvFreeHive+af

BUCKET_ID:  X64_0x50_nt!HvFreeHive+af

Followup: MachineOwner
---------
I see you have updated some drivers. Good work. However, I still find some obsolete drivers they could be causing problems. They are way out of date.

tifsfilt.sys Wed Aug 29 08:37:29 2007 - TrueImage File System Filter or Acronis True Image File System Filter or Apricorn EZ Gig II File System Filter belongs to the software Acronis TrueImage FS Filter or Acronis True Image FS Filter or Seagate DiscWizard FS Filter or Maxtor MaxBlast FS Filter or Apricorn EZ Gig II FS Filter by Acronis (www.acronis.com) or Apricorn. Looks like you still have some obsolete Acronis on your system.

timntr.sys Wed Aug 29 08:38:23 2007 - TrueImage Backup Archive Explorer or True Image Backup Archive Explorer( Server Edition ) or Acronis True Image Backup Archive Explorer belongs to the software Acronis TrueImage Backup Archive Explorer or Acronis True Image or Seagate DiscWizard Image Backup Archive Explorer or Maxtor MaxBlast Image Backup Archive Explorer by Acronis (www.acronis.com). I recommend that you uninstall this software if you cannot update it.
My System SpecsSystem Spec
15 Aug 2010   #15
youthpatrol

Windows 7 Professional 64bit
 
 

Hi,

I have do a clean install of my OS and everything else. This time, i did not install acronis neither i have install AVG. However, I did use Acronis (seagate disc wizard) bootable disc to make an image backup... Just a moment ago, i encounter BSOD.. Pls see attached and advise what will be the cause? I hope is not another acronis driver?
My System SpecsSystem Spec
15 Aug 2010   #16
ttran

Microsoft Window 7 Professional 32 bit
 
 

audiodg.exe was the process running at the time of crash, so I would recommend you to update your audio driver.
However...
The results from the DMP files do not give a definitive answer. While we investigate further here are a few things that you can do.

1-Run a system file check to verify and repair you system files. You do this by typing cmd in search, then right click and run as admin. SFC /SCANNOW

2-Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

3-Event viewer
Go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

4-Device manager
Please go to start>search>type device manager.
Are there any "unknown devices" with yellow triangles on them?
Is you driver there , listed, and working?

If your driver is missing, or there is a yellow triangle on it, you will need to update it.

5-Driver verifier
please run Verifier with these settings:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
17 Aug 2010   #17
youthpatrol

Windows 7 Professional 64bit
 
 

Hi,

1) I have run cmd and Sfc /scannow as admin.

it stopped at 61% and prompted that "Windows Resource Protection Could Not Perform the requested operation"

2) I have run memtest

I have stopped somewhere at Test 8. During the test, i encounter three errors:

Test 5 000481e5b88 - 1153.8mb
Test 5 0004c1e5b68 - 1217.8mb
Test 7 000481e5268 - 1153.8mb

I still cant comprehend my ram got error. I brought my PC less than a month! The above error, I do not understand

Btw, just now my PC was idle, it sudden went into BSOD again.. Attached is the latest DMP...

Pls help ... BSOD has been once almost everyday
My System SpecsSystem Spec
17 Aug 2010   #18
ttran

Microsoft Window 7 Professional 32 bit
 
 

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

For the SFC scan, you can perform a Disk Check, then I bet you can do SFC until 100%

Go ahead and test your RAM individually as I suggested above, the stop code is 1A which is memory management. You need to find out which stick of ram is bad, it can be compatibility issue between the ram sticks (you will know that if testing individually give no errors)

Code:
BugCheck 1A, {41790, fffffa80004ce870, ffff, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )

Followup: MachineOwner
---------

PROCESS_NAME:  TrustedInstall
My System SpecsSystem Spec
17 Aug 2010   #19
Jonathan_King

Windows 7 Professional x64
 
 

Try testing your RAM sticks individually for 6 passes. If you find one that makes it with no errors, test it in all slots to see if it is a RAM or motherboard issue.

Test your temps with Speedfan: SpeedFan - Access temperature sensor in your computer

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 09:48:15.374 2010 (UTC - 4:00)
System Uptime: 0 days 1:14:25.341
BugCheck 1A, {41790, fffffa80004ce870, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  TrustedInstall
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
EDIT: I didn't see you there ttran.
My System SpecsSystem Spec
17 Aug 2010   #20
youthpatrol

Windows 7 Professional 64bit
 
 

hi,

I just went thru my BIOS setup ... Under memory ratio, it was set to auto and the adjusted DRAM frequency read as 1066MHz.

When I set my ratio to 5, the adjusted DRAM frequency read as 1333MHz.

I am currently using DDR3 1333 3X 2GB... Could this setup cause the problem? I have just adjusted to 5 with DRAM frequency read as 1333MHz. This was adjusted after my post of BSOD.

My MB support 1333 and anything beyond like 1600 (OC) will be overclocking I suppose
My System SpecsSystem Spec
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 Blue Screen ..Pls help!




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