Two BSOD caused by "ntoskrnl.exe" on Windows 7 64 bit

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  1. Posts : 23
    Windows 7 64 bit
    Thread Starter
       #11

    ok.. i will remove avast this time! thank you!
      My Computer


  2. Posts : 23
    Windows 7 64 bit
    Thread Starter
       #12

    well, i removed avast but my pc BSOD again.. I noticed that the BSODs only appear when i'm playing zinga poker or other stupid games in facebook.. they use flash player.. anyway tonight I will run memtest again :)
      My Computer


  3. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #13

    Code:
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffffa800c86a810, 0, fffff80002aba3fa, 2}
    
    
    Could not read faulting driver name
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffffa800c86a810, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff80002aba3fa, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    
    Debugging Details:
    ------------------
    
    
    Could not read faulting driver name
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cc10e0
     fffffa800c86a810 
    
    FAULTING_IP: 
    nt!MiDeleteVirtualAddresses+481
    fffff800`02aba3fa 448b2b          mov     r13d,dword ptr [rbx]
    
    MM_INTERNAL_CODE:  2
    
    CUSTOMER_CRASH_COUNT:  6
    
    DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
    
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  plugin-contain
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff88006929130 -- (.trap 0xfffff88006929130)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=000000000042ce2b rbx=0000000000000000 rcx=0000058000000000
    rdx=0000000000000022 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80002aba3fa rsp=fffff880069292c0 rbp=000000000c224000
     r8=0000000000000001  r9=fffffa8003e2ab30 r10=0000000fffffffff
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe cy
    nt!MiDeleteVirtualAddresses+0x481:
    fffff800`02aba3fa 448b2b          mov     r13d,dword ptr [rbx] ds:00000000`00000000=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002b088f2 to fffff80002a89740
    
    STACK_TEXT:  
    fffff880`06928fc8 fffff800`02b088f2 : 00000000`00000050 fffffa80`0c86a810 00000000`00000000 fffff880`06929130 : nt!KeBugCheckEx
    fffff880`06928fd0 fffff800`02a8782e : 00000000`00000000 fffffa80`0c86a810 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x40ec0
    fffff880`06929130 fffff800`02aba3fa : 00000000`00000000 fffff680`00060ff8 fffffa80`03e2ab30 00000000`00000000 : nt!KiPageFault+0x16e
    fffff880`069292c0 fffff800`02acb0da : 00000000`00000000 00000000`0c24bfff fffffa80`00000000 fffffa80`03e2ab30 : nt!MiDeleteVirtualAddresses+0x481
    fffff880`06929480 fffff800`02a88993 : ffffffff`ffffffff fffff880`06929740 fffff880`069297a8 00000000`00008000 : nt!NtFreeVirtualMemory+0x5ca
    fffff880`06929570 fffff800`02a84f30 : fffff960`001b51d8 00000000`00000001 fffff900`c00bf010 fffff900`c1e0fcd0 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`06929708 fffff960`001b51d8 : 00000000`00000001 fffff900`c00bf010 fffff900`c1e0fcd0 00000000`00000001 : nt!KiServiceLinkage
    fffff880`06929710 fffff960`001bd5b9 : 00000000`00000000 fffff880`00000001 fffff900`c1e0fcd0 fffff900`00000000 : win32k!SURFACE::bDeleteSurface+0x3c8
    fffff880`06929860 fffff960`001b4a10 : 00000000`00000808 fffff880`06929c00 fffff900`c22b4ce0 fffff960`00000000 : win32k!NtGdiCloseProcess+0x2c9
    fffff880`069298c0 fffff960`001b4157 : fffffa80`05ac6000 fffff880`06929c20 fffffa80`04128b60 fffff880`06929c20 : win32k!GdiProcessCallout+0x200
    fffff880`06929940 fffff800`02d6ea01 : fffffa80`05ac6090 00000000`00000000 00000000`00000000 fffffa80`04128b60 : win32k!W32pProcessCallout+0x6b
    fffff880`06929970 fffff800`02d47635 : 00000000`c0000005 00000000`c0000001 00000000`78457300 fffffa80`04141060 : nt!PspExitThread+0x561
    fffff880`06929a30 fffff800`02a661db : 00000000`00000100 fffffa80`04128c20 00000000`00000001 fffff800`02a90b9d : nt!PsExitSpecialApc+0x1d
    fffff880`06929a60 fffff800`02a66620 : 00000000`00000000 fffff880`06929ae0 fffff800`02d4774c 00000000`00000001 : nt!KiDeliverApc+0x2eb
    fffff880`06929ae0 fffff800`02a88a37 : fffffa80`04128b60 00000000`000004d4 fffff880`06929bf8 fffffa80`03ef80e0 : nt!KiInitiateUserApc+0x70
    fffff880`06929c20 00000000`732d2dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
    00000000`0827ec68 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x732d2dd9
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    win32k!SURFACE::bDeleteSurface+3c8
    fffff960`001b51d8 e9b0010000      jmp     win32k!SURFACE::bDeleteSurface+0x57d (fffff960`001b538d)
    
    SYMBOL_STACK_INDEX:  7
    
    SYMBOL_NAME:  win32k!SURFACE::bDeleteSurface+3c8
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c483f
    
    FAILURE_BUCKET_ID:  X64_0x50_win32k!SURFACE::bDeleteSurface+3c8
    
    BUCKET_ID:  X64_0x50_win32k!SURFACE::bDeleteSurface+3c8
    
    Followup: MachineOwner
    ---------
    
    Memtest does look like a very good idea at this stage.
      My Computer


  4. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #14

    yeah, I could see plugin-contain was process running at the time of crash. You can try to re-install both Mozilla firefox and Flash player. Hopefully this will fix it. Don't forget to test your RAM.

    BUGCHECK SUMMARY:
    Code:
    BugCheck 50, {fffffa800c86a810, 0, fffff80002aba3fa, 2}
    
    
    Could not read faulting driver name
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )
    
    Followup: MachineOwner
    ---------
    PROCESS_NAME:  plugin-contain
    Regard,

    Tuan

    Opps...Reventon and I were posting at the same time
      My Computer


  5. Posts : 23
    Windows 7 64 bit
    Thread Starter
       #15

    I runned memtest for 8 pass... no error!
      My Computer


  6. Posts : 712
    Windows 7 x64, Windows XP SP3, Fedora
       #16

    What is your memory set up? (as in # Sticks and type)

    Also, what PSU are you using?
      My Computer


  7. Posts : 23
    Windows 7 64 bit
    Thread Starter
       #17

    I have 2 stick of A-Data technology (ADQVE1B16) DDR2 800 2GX16

    and I can't remember my PSU.. if windows BSOD again I'll look inside the case

    anyway, i re-installed mozilla and flash player.. and if I play zinga poker windows doesn't crash, at the moment.... xD
      My Computer


  8. Posts : 23
    Windows 7 64 bit
    Thread Starter
       #18

    BSOD again -.-"

    here dump file..
      My Computer


  9. Posts : 28,845
    Win 8 Release candidate 8400
       #19

    fede0411 said:
    BSOD again -.-"

    here dump file..

    Points towards Firefox, but could be your flash player.
      My Computer


  10. Posts : 23
    Windows 7 64 bit
    Thread Starter
       #20

    zigzag3143 said:
    fede0411 said:
    BSOD again -.-"

    here dump file..

    Points towards Firefox, but could be your flash player.
    But this time firefox was closed, nothing was running..
      My Computer


 
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