Random BSOD


  1. Posts : 2
    Windows 7
       #1

    Random BSOD


    I got the "reference at pointer" BSOD

    please help
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Hi and welcome to SF!

    Well, this is pretty straight forward, tmcomm.sys, which is The process TrendMicro Common Module belongs to the software ActiveClean or Trend Micro Internet Security or AEGIS by Trend Micro Inc (Antivirus, Anti-Spam and Internet Security Software - Trend Micro USA), caused all of your BSODs. Third party AV or firewall are notorious for causing BSODs. With this stop code 18, which is mostly caused by driver or hardware (let's say driver), you can either re-install the software or remove it. Personally, I suggest to remove it for now to see if it solve your BSODs

    Please run this free malware check, stop code F7 can be caused by drivers or Malware:
    http://www.malwarebytes.org/

    Code:
    BugCheck 18, {0, 85748e28, 2, 862ac700}
    
    *** WARNING: Unable to verify timestamp for tmcomm.sys
    *** ERROR: Module load completed but symbols could not be loaded for tmcomm.sys
    Probably caused by : tmcomm.sys ( tmcomm+ec2c )
    
    Followup: MachineOwner
    ---------
    BugCheck F7, {a250e80c, 81fb4c, ff7e04b3, 0}
    
    Probably caused by : tmcomm.sys ( tmcomm+15f15 )
    
    Followup: MachineOwner
    ---------
    Regard,

    Tuan
      My Computer


  3. Posts : 5
    Windows 7 Pro
       #3

    Hi,

    I've got the same probleme for all my business computer who are equiped with Windows 7 Pro and Trend Micro Worry free business antivirus antispyware.
    The last week and before no probleme and today they are all BSOD 0x000000f7.
    Windbg said tmcomm.sys
    Code:
    Debugging Details:
    ------------------
    
    
    DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME
    
    SECURITY_COOKIE:  Expected 009c60a3 found 9ccb380c
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0xF7
    
    PROCESS_NAME:  NTRtScan.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 9c68ff15 to 82cddd10
    
    STACK_TEXT:  
    9ccb36d8 9c68ff15 000000f7 9ccb380c 009c60a3 nt!KeBugCheckEx+0x1e
    WARNING: Stack unwind information not available. Following frames may be wrong.
    9ccb36f8 9c68f34c 000576b2 00000000 00000000 tmcomm+0x15f15
    9ccb380c 00000000 00000000 00000000 00000000 tmcomm+0x1534c
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    tmcomm+15f15
    9c68ff15 ??              ???
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  tmcomm+15f15
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: tmcomm
    
    IMAGE_NAME:  tmcomm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c318770
    
    FAILURE_BUCKET_ID:  0xF7_MISSING_GSFRAME_tmcomm+15f15
    
    BUCKET_ID:  0xF7_MISSING_GSFRAME_tmcomm+15f15
    I have disable in msconfig all trend micro service and process.
    And it works few minutes and BSOD 0x00000018.
    Pls Help !

    (Sorry for my english i'm french)
      My Computer


  4. Posts : 67
    Windows 7 Ultimate x86
       #4

    I also have just had a BSOD first one for over a month and was wondering if someone could have a quick look at the mini dump for me??
      My Computer


  5. Posts : 2,493
    Windows 7 64Bit
       #5

    allblacks said:
    Hi,

    I've got the same probleme for all my business computer who are equiped with Windows 7 Pro and Trend Micro Worry free business antivirus antispyware.
    The last week and before no probleme and today they are all BSOD 0x000000f7.
    Windbg said tmcomm.sys
    Code:
    Debugging Details:
    ------------------
    
    
    DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME
    
    SECURITY_COOKIE:  Expected 009c60a3 found 9ccb380c
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0xF7
    
    PROCESS_NAME:  NTRtScan.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 9c68ff15 to 82cddd10
    
    STACK_TEXT:  
    9ccb36d8 9c68ff15 000000f7 9ccb380c 009c60a3 nt!KeBugCheckEx+0x1e
    WARNING: Stack unwind information not available. Following frames may be wrong.
    9ccb36f8 9c68f34c 000576b2 00000000 00000000 tmcomm+0x15f15
    9ccb380c 00000000 00000000 00000000 00000000 tmcomm+0x1534c
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    tmcomm+15f15
    9c68ff15 ??              ???
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  tmcomm+15f15
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: tmcomm
    
    IMAGE_NAME:  tmcomm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c318770
    
    FAILURE_BUCKET_ID:  0xF7_MISSING_GSFRAME_tmcomm+15f15
    
    BUCKET_ID:  0xF7_MISSING_GSFRAME_tmcomm+15f15
    I have disable in msconfig all trend micro service and process.
    And it works few minutes and BSOD 0x00000018.
    Pls Help !

    (Sorry for my english i'm french)
    penfold007 said:
    I also have just had a BSOD first one for over a month and was wondering if someone could have a quick look at the mini dump for me??
    i think it would be best if you 2 would make new topic's and post your crashes there.
      My Computer


 

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