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Windows 7: Win 7 64bit freezing up

12 Aug 2010   #21
cluberti

Windows 10 Pro x64
 
 

Take a look at this tutorial, and see if you can crash the machine via the keyboard ("Memory dump of the entire system" section). This is best done with a PS/2 keyboard (as it still uses interrupts - a USB keyboard does not). If you set this up as per that guide, reboot, and reproduce the issue, try holding down the right-hand side CTRL key (this is important - left CTRL doesn't work for this) and press the SCROLL LOCK key *twice* (all whilst holding down the right CTRL key). If done with a PS/2 keyboard and the OS kernel is still responding, this should trigger a bugcheck with an 0x000000E2 code (manually_initiated_crash). If it does not, that means the OS isn't responding even to the most basic interrupts, and almost always signifies a hardware error.


My System SpecsSystem Spec
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12 Aug 2010   #22
ritzon

Windows 7 Ultimate
 
 

cluberti, im following the guide but im not sure how to edit the "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters"

i dont know what to edit in there.
My System SpecsSystem Spec
12 Aug 2010   #23
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

While you are wating for an answer, continue with my suggestions. We can have two helping at one time
My System SpecsSystem Spec
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12 Aug 2010   #24
ritzon

Windows 7 Ultimate
 
 

i cant start wow in safe mode, so i dont think i can try to recreate the freeze in that.
i ran mass effect 2 with half of the windows services off like it tells you in the clean boot guide, it ran for 20 minutes before i stopped it to turn the other half off, but then i got sidetracked by the registry stuff
My System SpecsSystem Spec
12 Aug 2010   #25
ritzon

Windows 7 Ultimate
 
 

trying to recreate the freeze for the memory dump but it wont, ugh

back to finnishing the clean boot stuff >_<
My System SpecsSystem Spec
12 Aug 2010   #26
ritzon

Windows 7 Ultimate
 
 

richc46, what are some other things i could try? atm im working on the clean boot with the 2nd half turned off to see if it crashes.
My System SpecsSystem Spec
12 Aug 2010   #27
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If the clean boot does not give any leads. Go to the website of the harddrive manufacturer and take the HD test. Lets be sure that is not the problem.

Defrag the hard drive.
Do a disc scan
Make sure there is enough available space.
My System SpecsSystem Spec
12 Aug 2010   #28
ritzon

Windows 7 Ultimate
 
 

ok i will try that, so far im at 55 minutes with gom player and wow playing, im going to do this until i get a crash or until i have to sleep. so no more posts tonight for me unless i crash. i will update tomorrow.
My System SpecsSystem Spec
12 Aug 2010   #29
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

No rush, whenver your are ready.

Good night.
My System SpecsSystem Spec
12 Aug 2010   #30
ritzon

Windows 7 Ultimate
 
 

alright its almost 1am atm, so far it ran 3 1/2 hours and no freeze. hopefully it wont freeze after a bit more time.
My System SpecsSystem Spec
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 Win 7 64bit freezing up




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