BSOD on alt-tab from games


  1. Posts : 2
    Windows 7 Professional 64 Bit
       #1

    BSOD on alt-tab from games


    I just bought a new computer and I've been getting a lot of BSoD's from alt-tabbing out of games (also alt tabbing out of full screen Windows Media Center) on Windows 7 Pro 64 Bit.

    The STOP error is 3b SYSTEM_SERVICE_EXCEPTION relating to win32k.sys.

    My specs are:

    AMD Phenom II X4 955 BE
    Gigabyte GA 870A-UD3
    4GB Kingston DDR3 RAM 1333MHz
    Sapphire Radeon HD5850 1GB
    PCIe HDTV Tuner Card - DNTV Live! Dual Hybrid PCIe S2

    Running on ATI Catalyst 10.7 (which I've heard can cause BSODs but I haven't experimented with other driver versions yet)

    I've attached the relevant minidump files. I would appreciate any assistance anyone could provide.
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Hi,

    Can you tell me what third party antivirus or firewall are you using?

    Stop code 3B: system service exception with win32k.sys was blamed make me think of that.

    Also, It sounds to me that graphic Catalyst Control Center is causing this. Can you please uninstall Catalyst Control Center, a service that you installed with ATI driver to see if problem goes away.

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.521\081210-19843-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02e4e000 PsLoadedModuleList = 0xfffff800`0308be50
    Debug session time: Thu Aug 12 19:59:22.605 2010 (UTC + 7:00)
    System Uptime: 1 days 2:43:49.916
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff960002234cb, fffff8800785fc00, 0}
    
    Probably caused by : win32k.sys ( win32k!GrePtInSprite+253 )
    
    Followup: MachineOwner
    ---------
    Regard,

    Tuan
      My Computer


  3. Posts : 2
    Windows 7 Professional 64 Bit
    Thread Starter
       #3

    ttran said:
    Hi,

    Can you tell me what third party antivirus or firewall are you using?

    Stop code 3B: system service exception with win32k.sys was blamed make me think of that.

    Also, It sounds to me that graphic Catalyst Control Center is causing this. Can you please uninstall Catalyst Control Center, a service that you installed with ATI driver to see if problem goes away.
    Not currently using any third party antivirus or firewall software.

    Just uninstalled Catalyst Control Center and I'll keep you posted to see if this fixes the issue.

    EDIT: Seems to be fine at the moment (alt-tabbed in and out about 20 times to see, heaps scientific I know :P). I'll post in a day or so to update further unless I get another BSOD in the meantime. Thanks for the quick response.
      My Computer


 

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