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Windows 7: BSOD on alt-tab from games

12 Aug 2010   #1
lenvik

Windows 7 Professional 64 Bit
 
 
BSOD on alt-tab from games

I just bought a new computer and I've been getting a lot of BSoD's from alt-tabbing out of games (also alt tabbing out of full screen Windows Media Center) on Windows 7 Pro 64 Bit.

The STOP error is 3b SYSTEM_SERVICE_EXCEPTION relating to win32k.sys.

My specs are:

AMD Phenom II X4 955 BE
Gigabyte GA 870A-UD3
4GB Kingston DDR3 RAM 1333MHz
Sapphire Radeon HD5850 1GB
PCIe HDTV Tuner Card - DNTV Live! Dual Hybrid PCIe S2

Running on ATI Catalyst 10.7 (which I've heard can cause BSODs but I haven't experimented with other driver versions yet)

I've attached the relevant minidump files. I would appreciate any assistance anyone could provide.


My System SpecsSystem Spec
.
12 Aug 2010   #2
ttran

Microsoft Window 7 Professional 32 bit
 
 

Hi,

Can you tell me what third party antivirus or firewall are you using?

Stop code 3B: system service exception with win32k.sys was blamed make me think of that.

Also, It sounds to me that graphic Catalyst Control Center is causing this. Can you please uninstall Catalyst Control Center, a service that you installed with ATI driver to see if problem goes away.

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.521\081210-19843-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e4e000 PsLoadedModuleList = 0xfffff800`0308be50
Debug session time: Thu Aug 12 19:59:22.605 2010 (UTC + 7:00)
System Uptime: 1 days 2:43:49.916
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960002234cb, fffff8800785fc00, 0}

Probably caused by : win32k.sys ( win32k!GrePtInSprite+253 )

Followup: MachineOwner
---------
Regard,

Tuan
My System SpecsSystem Spec
12 Aug 2010   #3
lenvik

Windows 7 Professional 64 Bit
 
 

Quote   Quote: Originally Posted by ttran View Post
Hi,

Can you tell me what third party antivirus or firewall are you using?

Stop code 3B: system service exception with win32k.sys was blamed make me think of that.

Also, It sounds to me that graphic Catalyst Control Center is causing this. Can you please uninstall Catalyst Control Center, a service that you installed with ATI driver to see if problem goes away.
Not currently using any third party antivirus or firewall software.

Just uninstalled Catalyst Control Center and I'll keep you posted to see if this fixes the issue.

EDIT: Seems to be fine at the moment (alt-tabbed in and out about 20 times to see, heaps scientific I know :P). I'll post in a day or so to update further unless I get another BSOD in the meantime. Thanks for the quick response.
My System SpecsSystem Spec
.

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 BSOD on alt-tab from games




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