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Windows 7: Games Crashing - BLACK SCREEN

15 Aug 2010   #11
r5r4y

Windows 7
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
What did FurMark show?
I don't understand... I already post the FurMark results... you mean what did it show when the game crashed? How can I know this? does the program keep logs if I run it in the background?


My System SpecsSystem Spec
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15 Aug 2010   #12
CarlTR6

Windows 7 Ultimate 32 bit
 
 

I did not see the FurMark results; I must have missed them. Where are they?

You definitely have a video problem.
Quote:
STOP 0x00000117: VIDEO_TDR_TIMEOUT_DETECTED

Usual causes: Video driver/sub-system
Note that the cause can be in subsystem. Do yo have another video card you can try?
My System SpecsSystem Spec
15 Aug 2010   #13
r5r4y

Windows 7
 
 

No.. I do not have another video card I can try...

Any other suggestions? Thanks for the help so far.
My System SpecsSystem Spec
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16 Aug 2010   #14
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Where did you post your FurMark results. I must be blind; I did not see them. Do you have any additional mini dumps later than the one you uploaded? If so, please upload them. Have you tried to reseat your graphics card?
My System SpecsSystem Spec
16 Aug 2010   #15
r5r4y

Windows 7
 
 

Right above your post but since you say you can't see them I've uploaded them to external site: http://i37.tinypic.com/2uzcxtz.jpg

I do not have anymore mini dumps, the last one was from 14/08/2010 which I've already uploaded...


Also I've googled for half hour and couldn't find updated AtiPcie.sys, last one I found was from 2007 which isn't good at all...

One more thing, When I looked at Event Viewer I see alot [Really, alot] of messages about amdkmdag:



External link: http://i36.tinypic.com/52gh8j.jpg

And It goes on, 13/8, 14/8 etc...
There isn't any details about this information just Binary data...
This isn't normal... right?
My System SpecsSystem Spec
16 Aug 2010   #16
CarlTR6

Windows 7 Ultimate 32 bit
 
 

I don't think there is an update available for AtiPcie.sys. Don't worry about it for now.

The event viewer items are information items. They are not errors. You can right click on any of them, select properties, and read the information.

I am thinking your problem is either your graphics card or possibly your power supply. I don't know a way to check either of these possibilities short of trying another graphics card and another power supply. Remember the dump definitely pointed to a graphics card error. A faulty or failing power supply can trigger all kinds of errors.
My System SpecsSystem Spec
17 Aug 2010   #17
r5r4y

Windows 7
 
 

Here is another crash dump from five minutes ago...

Another thing when the games crash the computer does not restart automatically I hear some noise and than the screen goes black, I have to press the restart button on the case for the computer to restart completely.
My System SpecsSystem Spec
17 Aug 2010   #18
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote:
STOP 0x00000117: VIDEO_TDR_TIMEOUT_DETECTED

Usual causes: Video driver/sub-system
This is obviously a video error. The dumps blames atikmpag.sys. For more information on TDR errors, read this post:

Video's crashing the display driver (ATI HD5870)

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_WD-20100817-2227.zip\WD-20100817-2227.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information

Debug session time: Tue Aug 17 15:27:10.167 2010 (GMT-4)
System Uptime: 1 days 22:53:27.792
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa8004a7b4e0, fffff88003eb9c80, 0, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c80 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa8004a7b4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003eb9c80, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+6c80
fffff880`03eb9c80 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031d44a0 fffff880`03f544ef : fffffa80`04a7b4e0 fffff8a0`0e55d8b7 00000000`00000000 fffff880`03f54234 : watchdog!WdDbgReportRecreate+0xa3
fffff880`031d49c0 fffff880`03f54f6d : fffff8a0`0e6b4ffc fffff8a0`09b1ae10 fffff8a0`0e55d8b7 00000000`00157745 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`031d4a10 fffff880`03f55bda : fffffa80`04a7b4e0 fffffa80`04a7b4e0 fffffa80`0469c010 fffffa80`04f50410 : dxgkrnl!TdrCollectDbgInfoStage1+0x92d
fffff880`031d4ab0 fffff880`0460ff07 : fffffa80`04a7b4e0 00000000`00000000 fffffa80`0469c010 fffffa80`04f50410 : dxgkrnl!TdrIsRecoveryRequired+0x17a
fffff880`031d4ae0 fffff880`04639b75 : fffff8a0`ffffffff 00000000`00a4d6d8 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`031d4bc0 fffff880`0460b2d5 : fffffa80`04f50410 fffffa80`00000000 00000000`00a4d6d8 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`031d4bf0 fffff880`04637e7a : 00000000`00000000 fffffa80`0469c010 00000000`00000080 fffffa80`04f50410 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`031d4d00 fffff800`02d78c06 : 00000000`01fccafd fffffa80`055efa10 fffffa80`03973890 fffffa80`055efa10 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`031d4d40 fffff800`02ab2c26 : fffff800`02c4ee80 fffffa80`055efa10 fffff800`02c5cc40 fffff880`0122c534 : nt!PspSystemThreadStartup+0x5a
fffff880`031d4d80 00000000`00000000 : fffff880`031d5000 fffff880`031cf000 fffff880`08c7db60 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+6c80
fffff880`03eb9c80 ??              ???

SYMBOL_NAME:  atikmpag+6c80

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c33d53e

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
22 Aug 2010   #19
r5r4y

Windows 7
 
 

Finally, The problem is solved... I took the computer to my PC vendor, the problem was the PSU overheating and that made the graphic card fail... I'm not sure why the crash dumps blamed ATI.

Also my computer case is not big enough for all this big hardware and there is a lot of heat I need to find a new case now that will help me with cooling down my hardware... any suggestions?
My System SpecsSystem Spec
22 Aug 2010   #20
osholt

Windows 7 Profesional x86, Mac OS X 10.6 Snow Leopard
 
 

Quote   Quote: Originally Posted by r5r4y View Post
Finally, The problem is solved... I took the computer to my PC vendor, the problem was the PSU overheating and that made the graphic card fail... I'm not sure why the crash dumps blamed ATI.

Also my computer case is not big enough for all this big hardware and there is a lot of heat I need to find a new case now that will help me with cooling down my hardware... any suggestions?
While you're at it you may want to invest in a water cooling system or a good fan.

Oli
My System SpecsSystem Spec
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 Games Crashing - BLACK SCREEN




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