Unexpected Shutdown - Problem Event Name: BlueScreen

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  1. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #11

    shanky887614 said:
    the best thing to do is to

    open start menu, right-click on computer then click on manage

    on the sdcreen that opens click on device manager

    then on sound video and game controllers

    click on each of them then uninstall the driver, then restart your pc

    you will then need to get your windows disk or a disk or file with the drivers on it

    then go back to that menu after restart

    then click on update/install and click on browse my compter or the internet
    Let's hold off on that for the time being. We can see the driver dates in the dumps, and Windows Update doesn't usually find the latest drivers.
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  3. Leemo
    Posts : 11
    Windows 7
    Thread Starter
       New #12

    Jonathan_King said:
    Page File was created 06/10/2008, original install date 11/07/2010.

    Did you do the workaround to upgrade to 7 by going through Vista?

    I suggest a custom install at this point.

    The dumps blamed your Microsoft Audio drivers. What sound card do you have?
    No I didn't go through Vista. I had Windows XP Media Center Edition and just inserted the Windows 7 Ultimate install disc and installed it from there.

    I did a Custom install.

    Soundcard: ASUSTeK Tiger Capture Device.
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  4. shanky887614
    Posts : 15
    win7 professional x64
       New #13

    did you use an upgrade cd?

    because if you did by default it keeps some of the files unless you reformat when you install it
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  6. Leemo
    Posts : 11
    Windows 7
    Thread Starter
       New #14

    I didn't use an Upgrade CD, I used the full installation CD.

    When I did the Custom install it did however keep my old files in a folder named windows.old which was on my C drive.
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  7. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #15

    Run the Windows 7 upgrade advisor: Free Download PC Upgrade Advisor Windows 7 Hardware Programs Issues

    Do you know anyone who would be willing to lend you their sound card? You may try purchasing a new one, but be sure it says Windows 7 compatible. Most Vista-compatible cards will work too, but you are taking your chances.
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  8. Leemo
    Posts : 11
    Windows 7
    Thread Starter
       New #16

    I ran the Windows 7 Upgrade Advisor again and it said everything is compatible, the report is attached.
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  10. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #17

    Do you have another sound card you could borrow, perhaps from a friend? See my last post.
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  11. Leemo
    Posts : 11
    Windows 7
    Thread Starter
       New #18

    Jonathan_King said:
    Do you have another sound card you could borrow, perhaps from a friend? See my last post.
    No I don't. Is there not a driver I can download off the Internet that I could just install?
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  12. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #19

    You can try installing these ones: ASUSTeK Computer Inc.-Support-
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  13. Leemo
    Posts : 11
    Windows 7
    Thread Starter
       New #20

    Jonathan_King said:
    You can try installing these ones: ASUSTeK Computer Inc.-Support-
    I've tried installing those drivers and it just keeps saying "please plug in Xonar D1" or something like that. I'm guessing that's the wrong driver?

    Do you know of anything else I can try?
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