Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Dell 1558 BSOD everyday >.< no dumps?

14 Aug 2010   #1
Jammydodge

Windows 7 64 bit Home Premium
 
 
Dell 1558 BSOD everyday >.< no dumps?

Hi guys I have a dell studio 1558 I've had it for around 3 months now and from day one I've had BSOD's >.<! nightmare so I rang dell and they didnt even know what a BSOD was and asked me to run some diagnostics which came back with nothing.

So they sent out a repair guy to change the motherboard and ram seemed ok for a few hours then BSOD again! >.< nightmare! at this point I was pulling my hair out I've updated the Bios recently and seems to of got rid of some BSOD's but theres still a 0x0000f4 one which keeps appearing

if anyone can help I will be more than grateful and you would make my day as I'm off to uni soon and dont really want to get BSOD's when im half way through writing a report or something. How sucky would that be? lol

Thanks in advance
Jammy


My System SpecsSystem Spec
.
14 Aug 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Jammydodge View Post
Hi guys I have a dell studio 1558 I've had it for around 3 months now and from day one I've had BSOD's >.<! nightmare so I rang dell and they didnt even know what a BSOD was and asked me to run some diagnostics which came back with nothing.

So they sent out a repair guy to change the motherboard and ram seemed ok for a few hours then BSOD again! >.< nightmare! at this point I was pulling my hair out I've updated the Bios recently and seems to of got rid of some BSOD's but theres still a 0x0000f4 one which keeps appearing

if anyone can help I will be more than grateful and you would make my day as I'm off to uni soon and dont really want to get BSOD's when im half way through writing a report or something. How sucky would that be? lol

Thanks in advance
Jammy

Jammy

Would be happy to help and have a dell myself. First things to do are

1-frill is your system specs if you havent

2-upload the DMP files for us to examine

3-Describe the problem in more detail. Does it happen on boot, while playing games, etc. Is the sytem still the same bloatware as dell sent you etc'



Ken
My System SpecsSystem Spec
14 Aug 2010   #3
Jammydodge

Windows 7 64 bit Home Premium
 
 

Hey Zig thanks for the reply my specs are:

intel i5 core m430
4gig ddr3 ram
512mb ati mobility radeon 545v ati gfx card
dell mobo

Basically its happening all the time will happen about 4-5 times a day sometimes usually what happens is it jams up and programs start to not respond I cant access task manager or open anything else other than whats open and then it blue screens and says writing dumps but nothing happens just leaves ... and when i restart my laptop theres nothing in the dump location

I did have a problem with the graphics card it mentioned a problem with atisys.dll or something so i upgraded gfx card drivers and havent had a problem since with that bsod but im getting alot of others and dell are absolutely no help and costing me a fortune to call india =( hehe

as for the dumps its not leaving any which is where im confused it never has and the one it did leave i left in that spot and it did it again and it overwrote with nothing =\ - CURSES! lol

Thanks again for the reply and offering to help
My System SpecsSystem Spec
.

14 Aug 2010   #4
Jonathan_King

Windows 7 Professional x64
 
 

Could you please follow these directions?

https://www.sevenforums.com/crashes-d...tructions.html

Hopefully that will tell us why there are no dumps, and perhaps give us info as to the cause, without using the dumps at all.
My System SpecsSystem Spec
14 Aug 2010   #5
Jammydodge

Windows 7 64 bit Home Premium
 
 

Hi John

Thanks for reply again

Heres the files the OS is OEM and the laptop is about 3 months old =) I do have the 3 years advanced warranty with dell but theyre technical department seem to be as much use as a 1 legged man in an ass kicking contest lol

I've attatched the files that the program created in a zip file =D

Thanks
Jammy

p.s please also find attatched an old dump file I managed to find when it did leave a dump file =D (the only time in the BSOD that it said it was actually dumping) since then and before that nothing though
My System SpecsSystem Spec
14 Aug 2010   #6
Jonathan_King

Windows 7 Professional x64
 
 

The dump file, dated June 25, 2010, pointed to your ATI graphics drivers. At that time, the May 04, 2010 drivers were the latest version available.

Since then, a July 6 version is available. Also interesting is that the main ATI driver, atikmdag.sys, appears to be "Stopped". I must confess I do not understand the ramifications as it relates the the BSOD, but in any case, a driver update should cure it.

Install the latest driver here: https://a248.e.akamai.net/f/674/9206..._32-64_ccc.exe

...Summary of the Dump:
Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Jun 25 13:53:37.665 2010 (UTC - 4:00)
System Uptime: 0 days 21:06:44.226
BugCheck 116, {fffffa80071df410, fffff8800453567c, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+667c )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
As for the dumps not being generated, I see your page file is less than 4GB, when you have 4GB of RAM. Either let Windows automatically configure the page file, or manually assign it a size of 12GB if that is what the setting is currently at.

See this post for more information: https://www.sevenforums.com/crash-loc...tml#post687954

Through your event logs, I see Bluescreens constantly, the 0x116 atikmdag issue, like the dump stated.

Read this post for info on that bugcheck: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Here is one of the many errors like it:
Code:
Event[4518]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2010-06-25T18:56:12.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Jammydodge-LP
  Description: 
Fault bucket X64_0x116_TdrBCR:2_Tdr:2_IMAGE_atikmpag.sys, type 0
Event Name: BlueScreen
Response: http://wer.microsoft.com/responses/resredir.aspx?sid=18214&Bucket=X64_0x116_TdrBCR:2_Tdr:2_IMAGE_atikmpag.sys&ID=fb57dd43-3c88-4236-8307-87981f7a52c8
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\062510-18392-01.dmp
C:\Users\Jammydodge\AppData\Local\Temp\WER-51823-0.sysdata.xml
C:\Users\Jammydodge\AppData\Local\Temp\WERA830.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0c05c2a2

Analysis symbol: X64_0x116_TdrBCR:2_Tdr:2_IMAGE_atikmpag.sys
Rechecking for solution: 0
Report Id: 062510-18392-01
Report Status: 0
To summarize: update the ATI driver. If that doesn't work, we'll work on a hardware solution.

Good luck!
My System SpecsSystem Spec
14 Aug 2010   #7
Jammydodge

Windows 7 64 bit Home Premium
 
 

Hey,

Thanks for the reply =D wow man you know your stuff! I've set windows to automatically set paging file and I've installed the drivers you said =D I'll let you know how it goes

Thanks again =D
My System SpecsSystem Spec
15 Aug 2010   #8
Jammydodge

Windows 7 64 bit Home Premium
 
 

Hey guys had another problem today the BSOD :O but it was NTFS.sys today :O any ideas what that one means? i was playing starcraft 2 when it came on

Thanks,
Jammy

p.s since letting windows set my paging file ive had alot less bsods =D thanks for helping with that you rock
My System SpecsSystem Spec
15 Aug 2010   #9
Jonathan_King

Windows 7 Professional x64
 
 

Here is the description of the stop code: 0x00000024: NTFS_FILE_SYSTEM

Try disabling the page file altogether, then rebooting. The let Windows automatitically manage it again.

Do a disk check. Open an elevated command prompt and enter chkdsk /r.

If the problem persists, follow the BSOD Posting Instructions again.
My System SpecsSystem Spec
15 Aug 2010   #10
Jammydodge

Windows 7 64 bit Home Premium
 
 

ok ill try that thanks alot mate ill let you know how it goes
My System SpecsSystem Spec
Reply

 Dell 1558 BSOD everyday >.< no dumps?




Thread Tools




Similar help and support threads
Thread Forum
BSOD often, on my dell studio 1558, bccode fe, when i do something
Hi, i'm an italian boy, this is my first thread in sevenforums. My Notebook often restart with a BSoD, i've posting in zip in allegate the occurence do help me. can be the monitor? Because, often the BSoD start when i open or close my notebook's monitor. Help me, please.
BSOD Help and Support
BSOD On Dell Studio 1558 Laptop
Specs: Dell Studio 1558 Laptop Windows 7 Home Premium SP1 4GB of RAM 200GB free disk space (500GB drive) Had a few BSODs the last few days. The only one I caught was a BAD_POOL_CALL, while the others were realized by opening the laptop out of sleep/hibernate and instead of resuming Windows,...
BSOD Help and Support
BSOD on Dell Studio 1558
Hi, I am getting BSOD on my dell Studio 1558, I used to get this very frequently before upgrading graphics driver. After the upgrade the frequency reduced a lot. Yesterday it crashed again with BSOD, I followed instructions in post:...
BSOD Help and Support
BSOD - Windows 7 (64 bit) - Dell Studio 1558 - BugCheck 116
ISSUE: BSOD I bought this machine in July 2010 and I have been having BSOD and Black screen issues ever since. I have been on the phone with DELL 4 times. Two times they had me run a hardware test and the test always comes back with no issues.
BSOD Help and Support
BSOD on Dell Studio 15 1558
Recently I have been getting the annoying blue screen and crashes on my one month old Dell Studio 15. Attached are the minidumps from windows. I have ran whocrashed and it has not identified the issue, other that it points to a driver. I have not upgraded any drivers since getting the...
BSOD Help and Support
Dell Studio 1558 - BSOD once per day
Hi all, I received my laptop two days ago and for two days i got a weird, glitchy BSOD. I tried updating the graphics card drivers and BIOS yesterday but today, unfortunately, it happened again, the same weird glitch looking blue page and then a restart. Attached are the two minidumps. Hope any...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 20:38.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App