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Windows 7: windows unexpected shutdown

14 Aug 2010   #1

windows 7
windows unexpected shutdown

Hey guys,

I have an issue with my Asus UL30VT. Equipped with the nvidia geforce g210. I am pretty sure it is either a driver or hardware issue related to the video card.

so whenever i play certain videos (on youtube or local from my hard drive) my computer will restart and i get an unexpected error shutdown notification when i boot into windows (after the restart).

this happens very rarely (out of all the video files i played only 1 does this) but will happen every time when playing the same video.

when playing the same youtube videos and local videos using the integrated intel video (my laptop has switchable graphics). It does not shutdown.

there are no official updates for the nvidia driver, i plan on using a moded driver and report back.

attached are the dump files related to the problem.


My System SpecsSystem Spec
15 Aug 2010   #2

Microsoft Window 7 Professional 32 bit

Please read this article for more detail on the stop code related to your BSODs:
As the article suggest, if all solution doesn't work, you might want to try different graphic card (Perhaps borrow from friend or borrow at store that let you return later)

First thing to try is always reinstall the driver. When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.086\081410-18985-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03251000 PsLoadedModuleList = 0xfffff800`0348ee50
Debug session time: Sat Aug 14 11:27:58.980 2010 (UTC + 7:00)
System Uptime: 0 days 0:08:03.337
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800410c010, fffff880072134e0, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+134e0 )

Followup: MachineOwner

My System SpecsSystem Spec
17 Aug 2010   #3

windows 7

Hello again,

thanks a lot for the quick reply ttran! I really appreciate it!

Before attempting to follow any suggestions in the link you provided, I installed the modded driver I noted above. the problem seems to have disappeared and i am unable to recreate it. so thank god I do not have to do all that work!

link to the driver: CLICK ME

hope this helps someone on the same boat!

My System SpecsSystem Spec


 windows unexpected shutdown

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