New
#1
hardware or software
hi i bought anew computer 3weeks ago then i had several BSOD, i found out that the ram was bad now i have anew BSOD and it blams kaspersky
also google chrome keeps crashing. is it related???
please help
hi i bought anew computer 3weeks ago then i had several BSOD, i found out that the ram was bad now i have anew BSOD and it blams kaspersky
also google chrome keeps crashing. is it related???
please help
STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual causes: Device driver
As you already mentioned, the BSOd was caused by a driver associated with your AntiVirus. Please uninstall using the uninstall tool and replace with Microsoft Security Essentials, Malwarebyes and the Windows Firewall. This should resolve the problemCode:Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Low\Temporary Internet Files\Content.IE5\ZAB4MTBL\081510-13743-01[1]\081510-13743-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16617.x86fre.win7_gdr.100618-1621 Machine Name: Kernel base = 0x82a14000 PsLoadedModuleList = 0x82b5c810 Debug session time: Sat Aug 14 18:48:03.198 2010 (GMT-4) System Uptime: 0 days 5:33:21.923 Loading Kernel Symbols ............................................................... ................................................................ ................ Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck D1, {d884e982, 2, 0, 8de6052c} Unable to load image \SystemRoot\system32\DRIVERS\kl1.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for kl1.sys *** ERROR: Module load completed but symbols could not be loaded for kl1.sys Probably caused by : kl1.sys ( kl1+3b52c ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: d884e982, memory referenced Arg2: 00000002, IRQL Arg3: 00000000, value 0 = read operation, 1 = write operation Arg4: 8de6052c, address which referenced memory Debugging Details: ------------------ READ_ADDRESS: GetPointerFromAddress: unable to read from 82b7c718 Unable to read MiSystemVaType memory at 82b5c160 d884e982 CURRENT_IRQL: 2 FAULTING_IP: kl1+3b52c 8de6052c 393c18 cmp dword ptr [eax+ebx],edi CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xD1 PROCESS_NAME: avp.exe TRAP_FRAME: 8a3e5680 -- (.trap 0xffffffff8a3e5680) ErrCode = 00000000 eax=d884e95e ebx=00000024 ecx=d884e966 edx=85c49e00 esi=85c49df8 edi=84da3b28 eip=8de6052c esp=8a3e56f4 ebp=8a3e575c iopl=0 nv up ei ng nz ac po nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010292 kl1+0x3b52c: 8de6052c 393c18 cmp dword ptr [eax+ebx],edi ds:0023:d884e982=???????? Resetting default scope LAST_CONTROL_TRANSFER: from 8de6052c to 82a5a82b
If applicable to your antivius this tool should be used
http://support.kaspersky.com/faq/?qid=208279463
thank you so much i will try and let u know
Remember, the dump files are like a road map, but they stop just short of the final goal. If the BSOD continue, we can use both reports to get even closer to preventing the problem, but I think that the A/V uninstall will solve your problem
I was worry about the new ram , the old one gave me alot of BSOD ,
By the way crashes of google chrome was due to IDM ,
and thanks for your time.