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Windows 7: BSOD on HP Pavilion dv7-1451

16 Aug 2010   #1
bsulistioadi

windows 7 home premium
 
 
BSOD on HP Pavilion dv7-1451

Hello experts,

My system keep crashed soon after upgrading from vista x-64 into win7 x64. It happens everytime I tried to shutdown/restart the system (which badly required while updating the windows or installing softwares).

Attached is the dump files along with the perfmon check results.
The system is originally vista x64 and upgraded by retail version of win7 x64.

Thanks in advance for any help

-budi-


My System SpecsSystem Spec
.
16 Aug 2010   #2
Tews

64-bit Windows 8.1 Pro
 
 

Your first .dmp file blames stwrt64.sys (SigmaTel High Definition Audio Codec) as the cause for your crash.. Download the latest version from http://download.cnet.com/SigmaTel-Hi..._4-173629.html

Your second .dmp file blames umbus.sys (User-Mode Bus Enumerator) which is a core system file and is not likely to be the specific cause.. It also mentions hpdskflt.sys (HP Mobile Data Protection System Disk Filter) Download the latest version from HP® - Laptops, Desktop, Printers, Servers, and more

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {d7, fffffa80060239b0, fffffa800653f050, 0}

Unable to load image \SystemRoot\system32\DRIVERS\stwrt64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for stwrt64.sys
*** ERROR: Module load completed but symbols could not be loaded for stwrt64.sys
Probably caused by : stwrt64.sys ( stwrt64+62fa1 )

Followup: MachineOwner
---------


.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003ce2b60, fffff800043c3510}

Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : umbus.sys

Followup: MachineOwner
---------
These drivers are out of date and need to be updated..

Code:
fffff880`0438c000 fffff880`04398000   Accelerometer Accelerometer.sys Tue Mar 18 17:25:31 2008 (47E0334B) ... HP Mobile Data Protection System Accelerometer .. HP® - Laptops, Desktop, Printers, Servers, and more
fffff880`05ab7000 fffff880`05bd9000   agrsm64  agrsm64.sys  Mon Nov 10 10:01:35 2008 (49184CCF) ... Agere Systems Soft Modem  ... LSI
fffff880`018c7000 fffff880`018cf000   AtiPcie  AtiPcie.sys  Mon Nov 06 11:59:54 2006 (454F6A0A) ... ATI PCIE Driver for ATI PCIE chipset ....Global Provider of Innovative Graphics, Processors and Media Solutions | AMD
fffff880`042ec000 fffff880`042f8000   HpqKbFiltr HpqKbFiltr.sys Mon Jun 18 18:13:11 2007 (46770377) ... HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver ... HP® - Laptops, Desktop, Printers, Servers, and more
fffff880`03a6a000 fffff880`03a91000   jmcr     jmcr.sys     Thu Jul 17 08:23:53 2008 (487F39D9) ... JMicron JMB38X Memory Card Reader Driver ... Driver
fffff880`03ac0000 fffff880`03af1000   Rtlh64   Rtlh64.sys   Mon Nov 10 07:26:28 2008 (49182874) ... Realtek 8101/8168/8169 Wired Network Driver ... Realtek
fffff880`04307000 fffff880`0435c000   SynTP    SynTP.sys    Fri Jan 18 13:50:49 2008 (4790F509) ... Synaptic Touch Pad Driver ... Drivers | Synaptics
My System SpecsSystem Spec
16 Aug 2010   #3
bsulistioadi

windows 7 home premium
 
 

tews,

Thanks a bunch
will be back with the result of your solutions

-budi-
BTW this forum is damn FAST! Thanks again!
My System SpecsSystem Spec
.

16 Aug 2010   #4
Tews

64-bit Windows 8.1 Pro
 
 

NP.. let us know how it comes out!
My System SpecsSystem Spec
16 Aug 2010   #5
bsulistioadi

windows 7 home premium
 
 

TEWS the lord...

You saved my days!!! updated all listed drivers and now my system runs like HELL!!!
this forum ROCKS!!!
Thanks AGAIN
My System SpecsSystem Spec
16 Aug 2010   #6
Tews

64-bit Windows 8.1 Pro
 
 

Im glad its sorted!

Quote:
now my system runs like HELL!!!
I hope thats good!
My System SpecsSystem Spec
17 Aug 2010   #7
bsulistioadi

windows 7 home premium
 
 

Tews/anyone,

I wonder why but my system could not be shut down again now.
Here are some stuffs I did last time:
- install some free apps (pdf writer, etc)
- install HP Office Jet 8500 (failed to recognize my WLAN connected printer, then uninstalled)
- install Tune Up Utilities 2010 (failed)
Then the system keep giving me BSOD each time it restarts/shutdowns
Attached is the DMP files along with BSOD analysis results (which I don't understand how to read).

Thanks in advance

-budi-
My System SpecsSystem Spec
17 Aug 2010   #8
Tews

64-bit Windows 8.1 Pro
 
 

do a system restore to a point before you started installing those programs while I take a look..
My System SpecsSystem Spec
17 Aug 2010   #9
Tews

64-bit Windows 8.1 Pro
 
 

The .dmp file is blaming umbus.sys as the reason, but as this is a core OS file, it is unlikely to be the real culprit.. Interestingly, there were some issues with hpdskflt.sys which is HP Mobile Data Protection System Disk Filter, which you said failed during installation... Manually delete this driver from your computer..

Both of the outdated drivers are suspect!!

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003ce3680, fffff80000b9c510}

Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : umbus.sys

Followup: MachineOwner
---------
Code:
---------
fffff880`046e8000 fffff880`046f4000   Accelerometer Accelerometer.sys Tue Mar 18 17:25:31 2008 (47E0334B) ... HP Mobile Data Protection System Accelerometer ... HP® - Laptops, Desktop, Printers, Servers, and more
fffff880`014dd000 fffff880`014e7000   hpdskflt hpdskflt.sys Tue Mar 18 17:25:31 2008 (47E0334B) .. HP Mobile Data Protection System Disk Filter .... DELETE THIS!
My System SpecsSystem Spec
19 Aug 2010   #10
bsulistioadi

windows 7 home premium
 
 

Installed the HP Smart Protection Guard (including accelerometer.sys and hpdskflt.sys update in the installation) but not sure if it was successful since my system FAILED to RESTART soon after the installation. Now I am getting tired with this notebook. Please HELP :-(
My System SpecsSystem Spec
Reply

 BSOD on HP Pavilion dv7-1451




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