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Windows 7: Windows 7 64-bit Sporatic BSODs

18 Aug 2010   #11
amf66

Windows 7 64-bit
 
 

I know that I have to keep the Acronis drivers up to date, but it seems suspicious that the two times that I have tried to install the latest version I get a blue screen.

Also, ttran, I cannot find anything about what program uses snman64.sys.


My System SpecsSystem Spec
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18 Aug 2010   #12
Jonathan_King

Windows 7 Professional x64
 
 

Acronis uses snapman.sys.

Be sure to remove all Acronis products. If you need an alternative backup program, see these tutorials:

Backup Complete Computer - Create an Image Backup

System Image Recovery
My System SpecsSystem Spec
18 Aug 2010   #13
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by amf66 View Post
I know that I have to keep the Acronis drivers up to date, but it seems suspicious that the two times that I have tried to install the latest version I get a blue screen.

Also, ttran, I cannot find anything about what program uses snman64.sys.
Search for the sman64.sys and rename to sman64.bak reboot. It wont load.

Whats the date on the current acronis exe file?


Also, if you haven't run a system file check to verify and repair system files.

To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Let us know the results from the report at the end.

Ken
My System SpecsSystem Spec
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18 Aug 2010   #14
amf66

Windows 7 64-bit
 
 

Right now I'm backing everything up on a new external drive. Once that's done (probably later tonight) I'll remove Acronis. The date on the Acronis .exe is 10/19/2009.

Also, I've searched for snman64.sys for about an hour, and the search has not found it. It's gotten to the point where the completion bar just stays near the end under the red x.
My System SpecsSystem Spec
18 Aug 2010   #15
amf66

Windows 7 64-bit
 
 

I ran SFC /SCANNOW, and it says that it didn't find any integrity violations.

Also, I've added another crash report.
My System SpecsSystem Spec
19 Aug 2010   #16
ttran

Microsoft Window 7 Professional 32 bit
 
 

Hi there,
Code:
BugCheck A, {138, 2, 0, fffff8000326adec}

Unable to load image \SystemRoot\system32\DRIVERS\snman462.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snman462.sys
*** ERROR: Module load completed but symbols could not be loaded for snman462.sys
Probably caused by : snman462.sys ( snman462+260fb )

Followup: MachineOwner
---------
As you can see, the DMP blamed snman462.sys. Please go to C:\window\system32\drivers, look for that driver and rename it from .sys to .bak please. By doing that, It will not loaded next time and we can eliminate one thing.
My System SpecsSystem Spec
19 Aug 2010   #17
Jonathan_King

Windows 7 Professional x64
 
 

The dump is blaming Acronis drivers. Carry on with removing Acronis completely.
My System SpecsSystem Spec
19 Aug 2010   #18
amf66

Windows 7 64-bit
 
 

I've renamed snman462.sys to snman462.bak. I also removed Acronis with Revo Uninstaller, and checked all the registry entries that it found and deleted the ones that Acronis had made. So far I haven't had any more blue screens!

Edit: I also renamed snapman.sys to snapman.bak since it is Acronis related but was still in the drivers folder.
My System SpecsSystem Spec
19 Aug 2010   #19
Tews

64-bit Windows 8.1 Pro
 
 

Lets hope that your problem is solved...
My System SpecsSystem Spec
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 Windows 7 64-bit Sporatic BSODs




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