Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Black Screen Non Responsive Crash

19 Aug 2010   #1
Crimsonmajor

7 64bit
 
 
Black Screen Non Responsive Crash

Hi guys,

My first post here, not sure if this is the right board, but hope someone can help!

I bought a new PC a week ago, and about once a day, it completely locks up. The screen goes into power save mode, sound goes off and the keyboard is non responsive (caps lock light not changing etc).

I have to press the power button to turn it off and back on again. The event log lists event ID 41, but I think thats from me turning the computer off and on again, rather than the freeze.

Basically I have no idea what the issue is, if its hardware or software. It happens seemingly randomly, sometimes ill just be on the internet, othertimes when I plug in my iPhone, or playing a game. I hope someone has some ideas of things to try or how to diagnose the issue.

Specs:
Windows 7 64 bit
Intel Core 2 Quad Q8300 @ 2.50ghz
4GB RAM
nVidia 1GB Graphics Card
1TB HDD

Things I have tried:
Updated all drivers
Plugged computer directly into wall socket rather than multiplug
Disabled power saving

Any suggestions or help would be much appreciated! I could probably take it back, but if it can be solved that would save me considerable hassle!

Thanks!


My System SpecsSystem Spec
.
20 Aug 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Crimsonmajor View Post
Hi guys,

My first post here, not sure if this is the right board, but hope someone can help!

I bought a new PC a week ago, and about once a day, it completely locks up. The screen goes into power save mode, sound goes off and the keyboard is non responsive (caps lock light not changing etc).

I have to press the power button to turn it off and back on again. The event log lists event ID 41, but I think thats from me turning the computer off and on again, rather than the freeze.

Basically I have no idea what the issue is, if its hardware or software. It happens seemingly randomly, sometimes ill just be on the internet, othertimes when I plug in my iPhone, or playing a game. I hope someone has some ideas of things to try or how to diagnose the issue.

Specs:
Windows 7 64 bit
Intel Core 2 Quad Q8300 @ 2.50ghz
4GB RAM
nVidia 1GB Graphics Card
1TB HDD

Things I have tried:
Updated all drivers
Plugged computer directly into wall socket rather than multiplug
Disabled power saving

Any suggestions or help would be much appreciated! I could probably take it back, but if it can be solved that would save me considerable hassle!

Thanks!
Crimsonmajor,

My recommendation to you as the owner of a week old laptop experiencing a myriad of problems, would be to seek advice under the warranty conditions that apply. The sooner the better.

Jan.
My System SpecsSystem Spec
Reply

 Black Screen Non Responsive Crash




Thread Tools




Similar help and support threads
Thread Forum
Black Screen After Crash
I'm running Win 7 and have Malwarebytes Pro scanning constantly. Was on the net running firefox yesterday (didn't download or click any thing) when screen split in two with the right side on the left and the left side on the right. Crazy I know. Anyway couldn't shut down normally so I forced it. It...
General Discussion
Black Screen after Windows Logo with responsive mouse
Here is the full story (feel free to skip if you don't think it's necessary): So my dad and I found a $5 computer at a garage sale that had a 1TB HDD and a better processor than our current one in our family computer so we decided to get it and move our HDD to its motherboard and I install the...
Performance & Maintenance
Black screen crash; DSL modem crash
Hello, This morning (11.26.14, 8:50ish) I had nothing running more than usual (chrome, onenote, word) on my desktop. I was in my other room turning on my laptop but it would not find my wireless network. I went to my desktop and found that the monitor turned itself off (that's normal) but moving...
BSOD Help and Support
Non responsive black screen at random times when booting up
I have been having some issues (a non-responsive black screen) when I start up my machine for the past few months. Initially it was only when Windows 7 started up, but of late it even hangs when I go into the BIOS. I initially thought it may have been an issue with Windows itself but now I'm not...
General Discussion
Black screen crash
hey guys .. i've been facing this strange crashing problem ever since i upgraded to windows 7 (clean install btw). randomly, whenever i view photos in windows live photo gallery or view videos in media player classic home cinema (x86) my screen goes black and all fans in my system hit full speed...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:37.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App