Black Screen Non Responsive Crash


  1. Posts : 1
    7 64bit
       #1

    Black Screen Non Responsive Crash


    Hi guys,

    My first post here, not sure if this is the right board, but hope someone can help!

    I bought a new PC a week ago, and about once a day, it completely locks up. The screen goes into power save mode, sound goes off and the keyboard is non responsive (caps lock light not changing etc).

    I have to press the power button to turn it off and back on again. The event log lists event ID 41, but I think thats from me turning the computer off and on again, rather than the freeze.

    Basically I have no idea what the issue is, if its hardware or software. It happens seemingly randomly, sometimes ill just be on the internet, othertimes when I plug in my iPhone, or playing a game. I hope someone has some ideas of things to try or how to diagnose the issue.

    Specs:
    Windows 7 64 bit
    Intel Core 2 Quad Q8300 @ 2.50ghz
    4GB RAM
    nVidia 1GB Graphics Card
    1TB HDD

    Things I have tried:
    Updated all drivers
    Plugged computer directly into wall socket rather than multiplug
    Disabled power saving

    Any suggestions or help would be much appreciated! I could probably take it back, but if it can be solved that would save me considerable hassle!

    Thanks!
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    Crimsonmajor said:
    Hi guys,

    My first post here, not sure if this is the right board, but hope someone can help!

    I bought a new PC a week ago, and about once a day, it completely locks up. The screen goes into power save mode, sound goes off and the keyboard is non responsive (caps lock light not changing etc).

    I have to press the power button to turn it off and back on again. The event log lists event ID 41, but I think thats from me turning the computer off and on again, rather than the freeze.

    Basically I have no idea what the issue is, if its hardware or software. It happens seemingly randomly, sometimes ill just be on the internet, othertimes when I plug in my iPhone, or playing a game. I hope someone has some ideas of things to try or how to diagnose the issue.

    Specs:
    Windows 7 64 bit
    Intel Core 2 Quad Q8300 @ 2.50ghz
    4GB RAM
    nVidia 1GB Graphics Card
    1TB HDD

    Things I have tried:
    Updated all drivers
    Plugged computer directly into wall socket rather than multiplug
    Disabled power saving

    Any suggestions or help would be much appreciated! I could probably take it back, but if it can be solved that would save me considerable hassle!

    Thanks!
    Crimsonmajor,

    My recommendation to you as the owner of a week old laptop experiencing a myriad of problems, would be to seek advice under the warranty conditions that apply. The sooner the better.

    Jan.
      My Computer


 

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