Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD

10 Oct 2010   #31
Esther

Windows 7 Starter 32-bit
 
 

Bsod continued few times =/


My System SpecsSystem Spec
.
10 Oct 2010   #32
Jonathan_King

Windows 7 Professional x64
 
 

Hello, please follow these directions: https://www.sevenforums.com/crashes-d...tructions.html

Remove Kaspersky with this tool: http://support.kaspersky.com/downloa...vremover10.zip

Replace it with MSE: http://www.microsoft.com/security_essentials

I'll wait for the jcgriff2 report to give further directions.

Code:
360SelfProtection.sys Thu Sep 23 02:13:35 2010
ATKACPI.sys  Thu Dec 14 02:11:57 2006
AntiDrv.sys  Thu Sep 16 22:28:27 2010
Efimon.sys   Thu Aug 12 13:42:56 2010 
Hookport.sys Tue Sep 21 18:09:08 2010
Mkd2kfNt.sys Fri Oct 17 04:50:22 2008
qutmdrv.sys  Fri Sep 03 05:21:52 2010
qutmipc.sys  Tue Jul 06 05:03:30 2010
It appears you may be infected with malware, but not sure. Download Malwarebytes and do a scan.

...Summary of the Dumps:
Code:

Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sun Oct 10 02:58:56.344 2010 (UTC - 4:00)
System Uptime: 0 days 0:31:49.249
BugCheck 1000008E, {c000001d, 82a46347, 9905fcc0, 0}
Probably caused by : ntkrpamp.exe ( nt!KiTrap07+cf )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  MapleStory.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
11 Oct 2010   #33
Esther

Windows 7 Starter 32-bit
 
 

Is Windows 7 Starter
- x86 (32-bit)
- Not the original installed OS on the system
- Full retail version
- No idea on age of the system (hardware)
- Age of OS installation about 1 or 2months
My System SpecsSystem Spec
.

11 Oct 2010   #34
Jonathan_King

Windows 7 Professional x64
 
 

Remove Kaspersky, and 360Safe.

Use this Kaspersky removal tool: http://support.kaspersky.com/downloa...vremover10.zip

Also, be sure to remove 360Safe. What is it?

Download Malwarebytes, and run a scan.

download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button
My System SpecsSystem Spec
11 Oct 2010   #35
Esther

Windows 7 Starter 32-bit
 
 

Quote   Quote: Originally Posted by Lancaster View Post
Remove Kaspersky, and 360Safe.

Use this Kaspersky removal tool: http://support.kaspersky.com/downloa...vremover10.zip

Also, be sure to remove 360Safe. What is it?

Download Malwarebytes, and run a scan.

download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button
Above instruction done when Johan tell me to do so.
The 360safe, i got no idea what's that. This thing just follow the software downloaded together? =x
My System SpecsSystem Spec
11 Oct 2010   #36
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Hi, Esther. Kaspersky drivers are still showing in your dumps; Kaspersky is still on your system.

Apparently, 360Safe is a security program or security suite. The suite includes an antivirus program. I notice in your part of the world, it has ties to Kaspersky. Installing 360Safe gets you a free license for Kaspersky for six months. I also found that 360Safe has a bad reputation for causing problems.

You need to uninstall Kaspsersky using the removal tool that Jonathan and Lancaster gave you the links to. You need to uninstall 360Safe. I cannot tell it there is a removal tool for it due to the language barrier. If you would like to know more about 360Safe, do a Google search for it.

Please download and install Malwarebytes. Update it and run a quick scan of your system.
My System SpecsSystem Spec
11 Oct 2010   #37
Jonathan_King

Windows 7 Professional x64
 
 

Carl is correct, please download and run this tool: http://support.kaspersky.com/downloa...vremover10.zip

Then, go to Control Panel>Programs and Features, and uninstall 360.
My System SpecsSystem Spec
12 Oct 2010   #38
Esther

Windows 7 Starter 32-bit
 
 

The Kaspersky i bought in this july before i install the 360Safe. About the 360Safe, it's a necessary download from a photoshop software when I download the photoshop. Anyway, I already remove the 360Safe yesterday. The malware bytes i have already download yesterday and i did a scan immediately. So the infected files has been removed. Since last time Tuan told me that if Kaspersky is not the cause, I can always install it back to my laptop. So, for the information, I removed the Kaspersky and installed MSE for a while but the BSOD is still around =x Even i update my graphic driver or etc, it is still happening.
My System SpecsSystem Spec
12 Oct 2010   #39
Jonathan_King

Windows 7 Professional x64
 
 

We need to eliminate all possibilities, so let's leave Kaspersky uninstalled until we get these BSODs figured out.

Be sure to follow Jonathan_King's directions here: https://www.sevenforums.com/crashes-d...tml#post965423
My System SpecsSystem Spec
Reply

 BSOD




Thread Tools



Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 02:03.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App