BSOD

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  1. Posts : 22
    Windows 7 Starter 32-bit
    Thread Starter
       #31

    Bsod continued few times =/
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #32

    Hello, please follow these directions: https://www.sevenforums.com/crashes-d...tructions.html

    Remove Kaspersky with this tool: http://support.kaspersky.com/downloa...vremover10.zip

    Replace it with MSE: http://www.microsoft.com/security_essentials

    I'll wait for the jcgriff2 report to give further directions.

    Code:
    360SelfProtection.sys Thu Sep 23 02:13:35 2010
    ATKACPI.sys  Thu Dec 14 02:11:57 2006
    AntiDrv.sys  Thu Sep 16 22:28:27 2010
    Efimon.sys   Thu Aug 12 13:42:56 2010 
    Hookport.sys Tue Sep 21 18:09:08 2010
    Mkd2kfNt.sys Fri Oct 17 04:50:22 2008
    qutmdrv.sys  Fri Sep 03 05:21:52 2010
    qutmipc.sys  Tue Jul 06 05:03:30 2010
    It appears you may be infected with malware, but not sure. Download Malwarebytes and do a scan.

    ...Summary of the Dumps:
    Code:
    
    Built by: 7600.16617.x86fre.win7_gdr.100618-1621
    Debug session time: Sun Oct 10 02:58:56.344 2010 (UTC - 4:00)
    System Uptime: 0 days 0:31:49.249
    BugCheck 1000008E, {c000001d, 82a46347, 9905fcc0, 0}
    Probably caused by : ntkrpamp.exe ( nt!KiTrap07+cf )
    BUGCHECK_STR:  0x8E
    PROCESS_NAME:  MapleStory.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    
      My Computer


  3. Posts : 22
    Windows 7 Starter 32-bit
    Thread Starter
       #33

    Is Windows 7 Starter
    - x86 (32-bit)
    - Not the original installed OS on the system
    - Full retail version
    - No idea on age of the system (hardware)
    - Age of OS installation about 1 or 2months
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #34

    Remove Kaspersky, and 360Safe.

    Use this Kaspersky removal tool: http://support.kaspersky.com/downloa...vremover10.zip

    Also, be sure to remove 360Safe. What is it?

    Download Malwarebytes, and run a scan.

    download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button
      My Computer


  5. Posts : 22
    Windows 7 Starter 32-bit
    Thread Starter
       #35

    Lancaster said:
    Remove Kaspersky, and 360Safe.

    Use this Kaspersky removal tool: http://support.kaspersky.com/downloa...vremover10.zip

    Also, be sure to remove 360Safe. What is it?

    Download Malwarebytes, and run a scan.

    download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button
    Above instruction done when Johan tell me to do so.
    The 360safe, i got no idea what's that. This thing just follow the software downloaded together? =x
      My Computer


  6. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #36

    Hi, Esther. Kaspersky drivers are still showing in your dumps; Kaspersky is still on your system.

    Apparently, 360Safe is a security program or security suite. The suite includes an antivirus program. I notice in your part of the world, it has ties to Kaspersky. Installing 360Safe gets you a free license for Kaspersky for six months. I also found that 360Safe has a bad reputation for causing problems.

    You need to uninstall Kaspsersky using the removal tool that Jonathan and Lancaster gave you the links to. You need to uninstall 360Safe. I cannot tell it there is a removal tool for it due to the language barrier. If you would like to know more about 360Safe, do a Google search for it.

    Please download and install Malwarebytes. Update it and run a quick scan of your system.
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #37

    Carl is correct, please download and run this tool: http://support.kaspersky.com/downloa...vremover10.zip

    Then, go to Control Panel>Programs and Features, and uninstall 360.
      My Computer


  8. Posts : 22
    Windows 7 Starter 32-bit
    Thread Starter
       #38

    The Kaspersky i bought in this july before i install the 360Safe. About the 360Safe, it's a necessary download from a photoshop software when I download the photoshop. Anyway, I already remove the 360Safe yesterday. The malware bytes i have already download yesterday and i did a scan immediately. So the infected files has been removed. Since last time Tuan told me that if Kaspersky is not the cause, I can always install it back to my laptop. So, for the information, I removed the Kaspersky and installed MSE for a while but the BSOD is still around =x Even i update my graphic driver or etc, it is still happening.
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #39

    We need to eliminate all possibilities, so let's leave Kaspersky uninstalled until we get these BSODs figured out.

    Be sure to follow Jonathan_King's directions here: https://www.sevenforums.com/crashes-d...tml#post965423
      My Computer


 
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