PC keeps crashing. Can you help me read minidumps?

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  1. Posts : 144
    Windows 7 x64
       #1

    PC keeps crashing. Can you help me read minidumps?


    Hi all!

    I have a problematic Windows 7 Ultimate 32-bit that keeps crashing. As the PC was formatted some three days ago and the problem persists, it's probably a hardware issue, but memtest86+ says no errors, so, I don't know what might be the actual cause. Can you help me decipher the minidump files?

    Thanks!
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    I wonder if AVG is causing them, so please remove it with this tool: http://download.avg.com/filedir/util...avgremover.exe

    Replace with MSE: http://www.microsoft.com/security_essentials

    If the problem persists, enable driver verifier: Driver Verifier - Enable and Disable

    Update your nVidia GFX drivers: Drivers - Download NVIDIA Drivers

    ...Summary of the Dumps:
    Code:
    
    Built by: 7600.16617.x86fre.win7_gdr.100618-1621
    Debug session time: Sun Aug 22 04:11:30.624 2010 (UTC - 4:00)
    System Uptime: 0 days 0:32:28.718
    BugCheck 7F, {0, 0, 0, 0}
    Probably caused by : hardware ( nt!KiTrap00+8b )
    BUGCHECK_STR:  0x7f_0
    PROCESS_NAME:  explorer.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Sat Aug 21 04:13:33.392 2010 (UTC - 4:00)
    System Uptime: 0 days 1:28:31.486
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Fri Aug 20 15:30:18.338 2010 (UTC - 4:00)
    System Uptime: 0 days 0:20:52.893
    BugCheck D1, {1, 2, 0, 1}
    *** WARNING: Unable to verify timestamp for Rtnicxp.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rtnicxp.sys
    Probably caused by : tcpip.sys ( tcpip!TcpBwManageTrackedData+af )
    PROCESS_NAME:  OBJECT~1.EXE
    BUGCHECK_STR:  0xD1
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    
      My Computer


  3. Posts : 11,840
    64-bit Windows 8.1 Pro
       #3

    Your .dmp files show several issues going on, so lets address them one at a time...

    Your first .dmp file shows Rtnicxp.sys (Realtek 10/100/1000 NDIS 5.1 Driver) Download and install the latest version from http://www.realtek.com.tw/downloads/...Level=3&Conn=2

    Your second .dmp file shows nvlddmkm.sys (nVidia Video drivers) Download and install the latest version from http://www.nvidia.com/Download/index.aspx
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {1, 2, 0, 1}
    
    Unable to load image \SystemRoot\system32\DRIVERS\Rtnicxp.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rtnicxp.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rtnicxp.sys
    Probably caused by : tcpip.sys ( tcpip!TcpBwManageTrackedData+af )
    
    Followup: MachineOwner
    ---------
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: 84829388, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: 8e4b6a80, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 00000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    
    FOLLOWUP_IP: 
    nvlddmkm+aca80
    8e4b6a80 55              push    ebp
    
    SYMBOL_NAME:  nvlddmkm+aca80
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a0c7fdb
    
    FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
    These drivers are out of date and need to be updated...

    Code:
    
    
    8de4b000 8de6a000   ac97via  ac97via.sys  Mon Nov 22 15:29:55 2004 (41A24C43) ... Ac97via.sys is VIA's Audio Codec '97 for enhanced audio driver.  VIA Contact Support - VIA Technologies, Inc.
    8ea47000 8ea62000   COMMONFX COMMONFX.DLL Mon Mar 05 01:59:50 2007 (45EBBFE6) ... Creative Common FX Plug-in ... Creative Worldwide Support
    8e938000 8e967000   emupia2k emupia2k.sys Mon Mar 05 01:58:01 2007 (45EBBF79) ... Creative E-mu Plug-in Architecture Driver ... Creative Worldwide Support
    8f41a000 8f41f280   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5) ... CD-ROM Class Filter Driver by Gear Software ... http://www.gearsoftware.com/
    8e82e000 8e938000   ha10kx2k ha10kx2k.sys Mon Mar 05 01:58:07 2007 (45EBBF7F) ... Creative Hardware Abstract Layer Driver ... Creative Worldwide Support
    8ff9f000 8ffae000 Rtnicxp Rtnicxp.sys Fri May 30 11:12:11 2008 (4840194B)
      My Computer


  4. Posts : 144
    Windows 7 x64
    Thread Starter
       #4

    Jonathan_King said:
    I wonder if AVG is causing them, so please remove it with this tool: http://download.avg.com/filedir/util...avgremover.exe
    Thanks, but I'll try the driver updates before completely removing the brand of antivirus I've been happy with for years.

    Tews said:
    Your first .dmp file shows Rtnicxp.sys (Realtek 10/100/1000 NDIS 5.1 Driver) Download and install the latest version from Realtek
    That's my ethernet card. Device manager says it's Realtek RTL8139/810x, which is not available on the manufacturer's site: Realtek

    Tews said:
    Your second .dmp file shows nvlddmkm.sys (nVidia Video drivers) Download and install the latest version from Drivers - Download NVIDIA Drivers
    Will do.

    Tews said:
    These drivers are out of date and need to be updated...
    Code:
    8de4b000 8de6a000   ac97via  ac97via.sys  Mon Nov 22 15:29:55 2004 (41A24C43) ... Ac97via.sys is VIA's Audio Codec '97 for enhanced audio driver.  VIA Contact Support - VIA Technologies, Inc.
    8ea47000 8ea62000   COMMONFX COMMONFX.DLL Mon Mar 05 01:59:50 2007 (45EBBFE6) ... Creative Common FX Plug-in ... Creative Worldwide Support
    8e938000 8e967000   emupia2k emupia2k.sys Mon Mar 05 01:58:01 2007 (45EBBF79) ... Creative E-mu Plug-in Architecture Driver ... Creative Worldwide Support
    8f41a000 8f41f280   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5) ... CD-ROM Class Filter Driver by Gear Software ... GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering
    8e82e000 8e938000   ha10kx2k ha10kx2k.sys Mon Mar 05 01:58:07 2007 (45EBBF7F) ... Creative Hardware Abstract Layer Driver ... Creative Worldwide Support
    8ff9f000 8ffae000   Rtnicxp  Rtnicxp.sys  Fri May 30 11:12:11 2008 (4840194B)
    I gather these are drivers I use for my Creative SoundBlaster live! 5.1 (model: SB0100), and these are the ONLY working drivers I managed to find for this card. Finding those wasn't easy either, so, I'm open to suggestions.
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    You may try disabling the Creative card temporarily to see if the BSODs quit. If they do, time to buy a new card.

    If the problems persist be sure to remove AVG. It is a common cause in Vista and 7 systems.
      My Computer


  6. Posts : 144
    Windows 7 x64
    Thread Starter
       #6

    I'm removing AVG now to see whether that has any effect.

    How did you get the summaries of the dumps though? I googled a while back, but found no down-to-the-point tutorial.
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    We use Windbg. See this tutorial: Configuring the "Debugging Tools"
      My Computer


  8. Posts : 144
    Windows 7 x64
    Thread Starter
       #8

    Thanks!

    WSE seems very featureless though. Does Avira AntiVir have similar problems than AVG?
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #9

    Yes, please use MSE. It's the only free AV I have NOT seen cause BSODs.

    If you want to go paid, use ESET 2010.
      My Computer


  10. Posts : 144
    Windows 7 x64
    Thread Starter
       #10

    Still BSOD
    Latest nVidia drivers.
    Updated wifi and ethernet drivers as Win7 automatic software update offered it.
    SoundBlaster disabled.
    Removed AVG as instructed.
    Latest minidump attached.
      My Computer


 
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