Help! Bsod! Most solutions checked!


  1. Posts : 25
    Windows 7 Home Premium 64bit
       #1

    Help! Bsod! Most solutions checked!


    HP dv6-3042tx
    Windows 7 x64

    I tried every solution, the hardrive was not an issue, the memory was not an issue, so i think its the softwares, or possibly overheating. i seriously don't know
    Attachments Made, has the dump files, the problem signature, picture and the performance monitor.
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Hi and Welcome to SF!

    This is very straight forward, it was caused by SRTSP64.SYS, which is part of your Symantec/Norton AV. Please remove it completely.
    Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
    You can try MSE in the meantime (BSODs free and it's free)
    http://www.microsoft.com/security_essentials

    BUGCHECK SUMMARY:
    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.756\082210-51090-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`02c59000 PsLoadedModuleList = 0xfffff800`02e96e50
    Debug session time: Sun Aug 22 16:06:14.080 2010 (UTC + 7:00)
    System Uptime: 0 days 3:50:49.267
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................................
    Loading User Symbols
    Loading unloaded module list
    ...................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff8a1183b5fee, 0, fffff80002cc0680, 5}
    
    Unable to load image \SystemRoot\system32\drivers\NISx64\1100000.088\SRTSP64.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SRTSP64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
    
    Could not read faulting driver name
    Probably caused by : SRTSP64.SYS ( SRTSP64+3764a )
    
    Followup: MachineOwner
    ---------
    Regard,

    Tuan
      My Computer


  3. Posts : 25
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    okay, norton was pre-installed already in on the laptop, but i was already useing MSE, so if i remove norton may i solve the problem?i am removing it now
      My Computer


  4. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #4

    It was directly blamed in the DMP with stop code 50, which is typically caused by Antivirus program. Make sure to remove it using the instruction I gave.

    Good Luck

    Tuan
      My Computer


  5. Posts : 25
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    yep i am following your instructions for removing it using the nortom removal tool

    i will reply in a week or so if any errors are still occuring
      My Computer


 

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