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Windows 7: Help! Bsod! Most solutions checked!

22 Aug 2010   #1

Windows 7 Home Premium 64bit
Help! Bsod! Most solutions checked!

HP dv6-3042tx
Windows 7 x64

I tried every solution, the hardrive was not an issue, the memory was not an issue, so i think its the softwares, or possibly overheating. i seriously don't know
Attachments Made, has the dump files, the problem signature, picture and the performance monitor.

My System SpecsSystem Spec
22 Aug 2010   #2

Microsoft Window 7 Professional 32 bit

Hi and Welcome to SF!

This is very straight forward, it was caused by SRTSP64.SYS, which is part of your Symantec/Norton AV. Please remove it completely.
Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
You can try MSE in the meantime (BSODs free and it's free)

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.756\082210-51090-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c59000 PsLoadedModuleList = 0xfffff800`02e96e50
Debug session time: Sun Aug 22 16:06:14.080 2010 (UTC + 7:00)
System Uptime: 0 days 3:50:49.267
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a1183b5fee, 0, fffff80002cc0680, 5}

Unable to load image \SystemRoot\system32\drivers\NISx64\1100000.088\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS

Could not read faulting driver name
Probably caused by : SRTSP64.SYS ( SRTSP64+3764a )

Followup: MachineOwner

My System SpecsSystem Spec
22 Aug 2010   #3

Windows 7 Home Premium 64bit

okay, norton was pre-installed already in on the laptop, but i was already useing MSE, so if i remove norton may i solve the problem?i am removing it now
My System SpecsSystem Spec

22 Aug 2010   #4

Microsoft Window 7 Professional 32 bit

It was directly blamed in the DMP with stop code 50, which is typically caused by Antivirus program. Make sure to remove it using the instruction I gave.

Good Luck

My System SpecsSystem Spec
22 Aug 2010   #5

Windows 7 Home Premium 64bit

yep i am following your instructions for removing it using the nortom removal tool

i will reply in a week or so if any errors are still occuring
My System SpecsSystem Spec

 Help! Bsod! Most solutions checked!

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