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Windows 7: Blue screen of death. Urgent help needed.

24 Aug 2010   #61
Cobrabite11

Windows 7
 
 

I took a memory test and it said no errors and told me to press ESC to reboot and I did and it went black then before it even started to open again I seen a blue screen and then it went black again and started to boot.


My System SpecsSystem Spec
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24 Aug 2010   #62
Cobrabite11

Windows 7
 
 

I think that blue screen was a little problem at start up though to do with the test not previous crashes. Would you like me to follow the normal procedure and upload the usual up to here or can we skip that?
My System SpecsSystem Spec
24 Aug 2010   #63
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If you are posting to me, there is nothing to upload. Just follow the instructions for the memory test.
My System SpecsSystem Spec
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24 Aug 2010   #64
Cobrabite11

Windows 7
 
 

I done the memory test. No errors. Should I just come back and post BSOD results next time it happens and see where we go from there?
My System SpecsSystem Spec
24 Aug 2010   #65
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Continue to follow the instructions of the other membesr, who are helping you. I just had a thought that it might be memory related. You are working with quality members of the BSOD squad. Follow their instructions.
My System SpecsSystem Spec
24 Aug 2010   #66
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Thank you, Rich, very much for helping. I appreciate it.

Quote   Quote: Originally Posted by Cobrabite11 View Post
Here are the results!
And I can not use my computer for 24 hours straight! Can I leave it on overnight just running?
To answer this question. Yes you can. You can just run it for a couple of days.

Quote   Quote: Originally Posted by Cobrabite11 View Post
I done the memory test. No errors. Should I just come back and post BSOD results next time it happens and see where we go from there?
You ran Memtest for at least seven passes, correct? And there were no errors showing in red?

If no errors were found in seven passes, you RAM is most like fine. That is good news. But we still have to find the problem.

Go ahead and run Driver Verifier. You don't need to let your computer run all night. You can shut it and down and when you reboot, Driver Verifier will be running until you turn it off. Here is the link to the tutorial: Driver Verifier - Enable and Disable. Use your computer normally. Upload any BSOD's as soon as it is convenient to do so.
Hopefully if a driver is the cause, a BSOD will identify the faulty driver.

Our next step will be to test your hard drive. But we will do that after you run Driver Verifier.
My System SpecsSystem Spec
24 Aug 2010   #67
Cobrabite11

Windows 7
 
 

Ok, well I am running Driver Verifier. I will come back next BSOD as it is getting kinda late. Thanks guys.
My System SpecsSystem Spec
25 Aug 2010   #68
Cobrabite11

Windows 7
 
 

Problem again. Windows update told me it needed to do updates but on reboot BSOD kept happening and wouldn't let me in to my system. I booted safe mode and looked and the windows update had infact installed an earlier version of my Synaptics Pointing Device driver than the one I was already running. So I did a system restore and now I can get into my system. Will be uploaded crash reports soon.
My System SpecsSystem Spec
25 Aug 2010   #69
Cobrabite11

Windows 7
 
 

Here are the dump files and things. I am going out for a while so I may not reply for a few hours but I will come back. Please help me figure out what's wrong.
My System SpecsSystem Spec
25 Aug 2010   #70
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Again, both dumps are error code 19, BAD_POOL_HEADER. Usual causes are device drivers. Unfortunately, the dumps do point to any specific driver. Driver Verifier is not enabled in these dumps. Enable Driver Verifier if you have not done so. Post any dumps generated by Driver Verifier. You definitely have a hardware issue, we just have to find it through the process of elimination.
My System SpecsSystem Spec
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 Blue screen of death. Urgent help needed.




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