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Windows 7: BSOD when rebooting/restarting

26 Aug 2010   #11
Jonathan_King

Windows 7 Professional x64
 
 

I immediately suspect your outdated Realtek drivers. Please install these ones: Realtek

Code:
Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D)
...Summary of the Dumps:
Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Aug 26 20:36:16.707 2010 (UTC - 4:00)
System Uptime: 0 days 4:06:07.501
BugCheck A, {30, 2, 1, fffff800028dd6ef}
Probably caused by : afd.sys ( afd!AfdTimerWheelHandler+19d )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨



My System SpecsSystem Spec
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27 Aug 2010   #12
mzimmer4

Windows 7 Home Premium 64 bit
 
 

Ok, I'm not too sure about what to do next. I went to the Realtek site linked in the previous post, and clicked on the download for "Win7 and WinServer 2008 R2 Driver"... but it just downloaded a zip file with some other files inside. I'm kind of used to self-installing drivers that are available on discs and autorun files. What do I do with this zip file?

Also, after installing a buttload of updates from Windows Update, I installed some drivers (which is something I neglected to do in my haste after installing Windows again). Still nothing though, perhaps this Realtek thing is what's holding me back. I'll attach the most recent reports.
My System SpecsSystem Spec
27 Aug 2010   #13
Jonathan_King

Windows 7 Professional x64
 
 

Go to Device Mananager, right-click on your Realtek card (in the Network Adapters section), and select "Update driver software". Then select "Browse my computer for software" and point it to the folder you have extracted the zip files to.
My System SpecsSystem Spec
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27 Aug 2010   #14
mzimmer4

Windows 7 Home Premium 64 bit
 
 

Ok, got the Realtek drivers installed... but I still seem to be having a problem with random crashes. Even with NO activity whatsoever, the system will crash and attempt to reboot. Sometimes it will sit on the BSOD for an indefinite length of time until I manually turn off the computer and power it on again. Other times, I get to the DOS-style screen where I have the option to run Windows Repair or Start Windows Normally. I tried running Windows Repair (which was recommended), but it simply crashed after selecting this option.

Also, after installing the driver, I clicked on the Start menu and got a message that said "Windows Explorer has stopped working..." shortly followed by another crash.

Attached are the most recent performance monitor reports and dump files.
My System SpecsSystem Spec
27 Aug 2010   #15
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello,

Since you have replaced the Hard drive run the Diagnostic again maybe something wrong the cable or Motherboard itself. I assume you haven't connected your old Hard drive. If so please disconnect it and let the new one run. Anyhow here is the link Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

Disconnected NEC Electronics USB 3.0 Host Controller from your USB Port for few days and see if that makes any difference.

Update the ASUS DRW-24B1ST Driver Acer DRW-24B1ST Drivers - Asus Drivers Download

Hope this helps,
Captain
My System SpecsSystem Spec
27 Aug 2010   #16
mzimmer4

Windows 7 Home Premium 64 bit
 
 

Nah, the old hard drive is in the box ready to be returned to Seagate for warranty replacement... however, I DID just keep the old cable in line (for convenience purposes). I'll replace it with a new SATA cable and run the recommended hardware diagnostics afterward. Before I do though, something I'm curious about... Would plugging the hard drive into a different SATA port do anything? I have 4 SATA ports on my motherboard, one being used by the hard drive and the other being used for the eSATA plugin on the front of the case. Would I run into recognition problems or anything if I tried another port on the motherboard? Or is it safe to assume if one's bad, they're all bad?
My System SpecsSystem Spec
27 Aug 2010   #17
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mzimmer4 View Post
Nah, the old hard drive is in the box ready to be returned to Seagate for warranty replacement... however, I DID just keep the old cable in line (for convenience purposes). I'll replace it with a new SATA cable and run the recommended hardware diagnostics afterward. Before I do though, something I'm curious about... Would plugging the hard drive into a different SATA port do anything? I have 4 SATA ports on my motherboard, one being used by the hard drive and the other being used for the eSATA plugin on the front of the case. Would I run into recognition problems or anything if I tried another port on the motherboard? Or is it safe to assume if one's bad, they're all bad?
I don't think you'll run into problems if your changing the Port. I'm not a hardware expert but i used to do so never had any problems. So you should be good in changing it. Do change the cable.

Good Luck,
Captain
My System SpecsSystem Spec
27 Aug 2010   #18
mzimmer4

Windows 7 Home Premium 64 bit
 
 

Hey Capt., had yet another question regarding a previous post of yours...

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post

Disconnected NEC Electronics USB 3.0 Host Controller from your USB Port for few days and see if that makes any difference.
...is this something done inside the case on the motherboard? I believe that the only USB 3.0 ports are on the I/O panel that sticks out of the back of the case. I'm not sure if it is a cable that runs into a port, but I'll see in a couple minutes when I open it up.
My System SpecsSystem Spec
27 Aug 2010   #19
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

If you have a external Host Controller then disconnect it or else leave it alone.
My System SpecsSystem Spec
27 Aug 2010   #20
mzimmer4

Windows 7 Home Premium 64 bit
 
 

So... after switching out the SATA cable with one supplied with the motherboard, I finally got my computer to turn back on (after having some grounding issues with the motherboard and chassis). The problem still exists though. Upon rebooting, I encountered 4 or 5 BSODs and finally got Windows to boot up as it should. Included are some more perfmon reports and dump files.

Also, before I changed out the SATA cable, I ran Memtest86+ and also Seatools for Windows. On the plus side, both checked out good (whereas the hard drive check failed miserably with the previous hard drive). Seems like my hardware is in good shape. You guys definitely know your diagnostics, I'll give you that. Please help before I jab a pencil in my ear!
My System SpecsSystem Spec
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 BSOD when rebooting/restarting




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