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Windows 7: BSOD when rebooting/restarting

31 Aug 2010   #51
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Good news it's running stable.

Have you installed new ATI drivers for your graphics card?


My System SpecsSystem Spec
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31 Aug 2010   #52
mzimmer4

Windows 7 Home Premium 64 bit
 
 

Yes, I believe the graphics drivers were installed with Windows Update. But, I did experience a crash earlier today... also there's still the complication with installing Wow. I was able to install the full-version game client from Battle.net before on the original setup with no errors (when the computer was first completed). Attached are some dump files and a perfmon report... let me know what you guys think. Something's still not right... even though I've just been running a minimal setup. Perhaps something I never configured in BIOS maybe? Not sure, like the first post suggests, this is my first build and I'm not too experienced.
My System SpecsSystem Spec
31 Aug 2010   #53
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

I would get your graphics drivers from the ATI website linked by Jonathan_King in post#45.
My System SpecsSystem Spec
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31 Aug 2010   #54
mzimmer4

Windows 7 Home Premium 64 bit
 
 

K, I'll try that... Also, I was looking over the performance report and noticed that it has drivers missing for "Universal Serial Bus (USB) Controller". But, my USB ports seem to be working just fine. Could this be drivers for the 3.0 ports? Didn't know if this made a big difference. Anyhow, I'll get to the graphics drivers and post back if any problems arise. Thanks again guys.
My System SpecsSystem Spec
17 Sep 2010   #55
mzimmer4

Windows 7 Home Premium 64 bit
 
 

So, I recently had another random crash. Everything was running fine for a couple weeks until this. It crashed 3 times in about 15 minutes. Here are some dump files and a performance monitor report. Let me know what you guys can find. Thanks
My System SpecsSystem Spec
18 Sep 2010   #56
Jonathan_King

Windows 7 Professional x64
 
 

Install this Realtek driver: Realtek

Install this chipset driver: http://download.gigabyte.us/FileList...eries_win7.exe

After you install the chipset drivers, run a CPU stress test, keeping an eye one temps: https://www.sevenforums.com/tutorials...t-prime95.html

Finally, let's run a RAM test again. RAM - Test with Memtest86+

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 21:54:11.284 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:56.814
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 21:52:48.258 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:06.162
BugCheck 1, {76fbfeba, 0, ffffffff, fffff880057ddca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 21:51:13.850 2010 (UTC - 4:00)
System Uptime: 0 days 1:28:59.754
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
18 Sep 2010   #57
mzimmer4

Windows 7 Home Premium 64 bit
 
 

Ok, I installed the Realtek drivers, but I'm not sure about the chipset drivers. I extracted the folder to my desktop, but where exactly in the Device Manager do I go to update the one for the chipset? Thanks again.
My System SpecsSystem Spec
18 Sep 2010   #58
mzimmer4

Windows 7 Home Premium 64 bit
 
 

Just thought of something... when you said "Install this Realtek driver", you were referring to the Realtek network adapter, correct? That's the driver I updated. Didn't really think too much about it, but I've always associated Realtek with network adapters, but I understand it can relate to other things. If you weren't referring to drivers for the network adapter, let me know where I screwed up and how I can fix it. Still confused about the chipset driver (see previous post).
My System SpecsSystem Spec
18 Sep 2010   #59
Jonathan_King

Windows 7 Professional x64
 
 

Yeah, I was referring to your Realtek Network Adapter drivers. I should have specified, sorry.

If you extracted the .exe file you downloaded (the 100MB one), go to the extracted location and run Setup.exe.
My System SpecsSystem Spec
19 Sep 2010   #60
mzimmer4

Windows 7 Home Premium 64 bit
 
 

Soooooo... I'm back yet again. Here's the story... installed the drivers that Jonathan recommended (ATI & Realtek). Good news is that the performance monitor report doesn't show me with outdated drivers anymore. So I think that part is good.

But!!! I've started running into another wierd problem, involving more BSODs and random freezings. After the computer was sitting for a few hours, I was going to play WoW and after opening the game, the computer restarted itself and started emitting long beeps (3 long... pause... 3 long... pause... etc.) Neither the Gigabyte website nor the manual gives any indication as to what this means. The beeping always happens before the BIOS screen even comes up.

The problem seems to be sporadic though... that is, it will happen sometimes, but sometimes it boots up and runs just fine (boots past BIOS and into Windows desktop). Recently ran Memtest86+ through 4 passes with no errors.

So my question is this... do I have a problem with my motherboard? Possibly the CPU? Could it be some BIOS settings that I never configured? Any help is greatly appreciated. Attached are more dumps and the perfmon report. Thanks guys!
My System SpecsSystem Spec
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 BSOD when rebooting/restarting




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