BSOD when rebooting/restarting

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  1. Posts : 37
    Windows 7 Home Premium 64 bit
       #1

    BSOD when rebooting/restarting


    Hey, this is my first post here at SevenForums, so let me know if I've forgotten anything important. Basically, when I'm booting or restarting my computer, I get a BSOD error and the computer restarts itself. After several attempts, usually restarting 5 or 6 times, it finally reaches the desktop and runs completely fine, even with games and web browsing. I've searched other similar problems on the site, but have been unsuccessful in finding a solution. Basic information is as follows:

    OS: Windows 7 Home Premium 64 bit OEM
    Age: roughly 3 weeks since build completion
    Mobo: Gigabyte 870A UD3
    CPU: AMD Athlon II x4
    HDD: Seagate Barracuda SATA 500G / 16mb cache
    Graphics: Gigabyte w/ ATI Radeon HD4670 1G DDR3
    Memory: G.Skill DDR3 2x2G
    Power: Rosewill 500W
      My Computer


  2. Posts : 37
    Windows 7 Home Premium 64 bit
    Thread Starter
       #2

    correction to original post:

    I'm now experiencing crashes and BSOD stop errors in the middle of random activities, such as browsing through file folders and playing media files. I cannot provoke a crash, it just seems to happen randomly... and on start-up, of course.
      My Computer


  3. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #3

    mzimmer4 said:
    correction to original post:

    I'm now experiencing crashes and BSOD stop errors in the middle of random activities, such as browsing through file folders and playing media files. I cannot provoke a crash, it just seems to happen randomly... and on start-up, of course.
    Hello and Welcome !

    Seems like the it's pointing to Windows Core Files. I would recommend to do some basic steps.

    Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

    Then run SFC /SCANNOW Command - System File Checker

    Enable Driver Verifier Using Driver Verifier to identify issues with Drivers

    Hope this helps,
    Captain
      My Computer


  4. Posts : 37
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    Ok, so after a few diagnostic tests... here's what I have so far.

    Ran SeaTools for Windows (since I have a Seagate hard drive):
    SMART Check - Fail
    Short DST - Fail
    Long DST - Fail
    Short Generic - Pass
    Long Generic - Pass

    Ran Windows Memory Diagnostic:
    No errors detected

    Ran SFC / Scannow:
    Did not find any integrity violations

    Also, after one of the crashes the other day, I ran the built-in Windows Repair feature that pops up after a crash during start-up. It basically said that there was something wrong with my hard disk and it was unable to repair the problem automatically. Before researching this problem on SevenForums, I downloaded and ran HD Tuner and it told me that I had 4095 bad sector on the HDD and that it failed the Health Check. The only suggestions that it gave was to replace the hard drive.
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    I would also recommend a hard drive replacement.

    First, try a couple of things.

    Test your HD temps with Speedfan: SpeedFan - Access temperature sensor in your computer

    Run a disk check. Open an elevated command prompt and enter chkdsk /r.
      My Computer


  6. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #6

    Hello,

    I would recommend to start backup up your data immediately and check if the HDD covers warranty. If so claim it. Or else it best to get a new one. Often there isn't much troubleshooting can be done if manufactures tools fails and gives error. I'm sorry my friend i wish i was more helpful in this case.

    Hope this helps,
    Captain
      My Computer


  7. Posts : 37
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    Yes, captain, I'm afraid that may be the route I end up going. But, I wanted to give an update before heading to work. After running chkdsk /r through the night, I awoke to a DOS-style screen from Windows Boot Manager, saying this at the bottom:

    Error: 0cx0000428
    Windows cannot verify the digital signature on the file.

    Also with this message was some other information telling me to run Windows Repair (which have been unsuccessful in both identifying and repairing the problem).

    Basically I wanted to verify that the hard drive was what was giving me the BSOD problems.
      My Computer


  8. Posts : 37
    Windows 7 Home Premium 64 bit
    Thread Starter
       #8

    So this hard drive is still under warranty from Seagate... I will be sending it to get a replacement. Hopefully the next one will be error-free.

    I've researched compatibility issues with Seagate hard drives and Windows 7 and found that many people experience problems with the drive not being recognized during the initial Windows setup (although the drive is recognized in BIOS). Perhaps I would avoid installation/partitioning problems with a Western Digital or other brand?

    Just one more thing that I'm curious about... When I receive my new hard drive and go through the Windows 7 install again, am I going to run into problems activating Windows? I've read several sites that say that I won't; however, correct me if I'm wrong, but I thought that "OEM" meant that the OS can only be installed once. That is, it's tied to one "computer" (whereas retail versions are tied to one "user").
      My Computer


  9. Posts : 5,056
    Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
       #9

    mzimmer4 said:
    Just one more thing that I'm curious about... When I receive my new hard drive and go through the Windows 7 install again, am I going to run into problems activating Windows? I've read several sites that say that I won't; however, correct me if I'm wrong, but I thought that "OEM" meant that the OS can only be installed once. That is, it's tied to one "computer" (whereas retail versions are tied to one "user").
    1) If you have a win7 OEM restore disk provided by the vendor (also called OEM recovery disk), you can reinstall win7 simply by booting from the disk and running install. Win7 will auto-activate and you will not be required to input any key.

    2) If you dont have such a disk, you have 2 options. You can order one from your OEM vendor (dell, HP whatever) for a small price. Heck, if you explain your circumstances to them, they might even ship the disk free.

    The other option is to get hold of a generic win7 disk (borrow from a friend or download etc.), then install, and activate using the COA key at the back of or beneath the battery of your computer. You'll need to phone activate.

    Activate Windows 7 by Phone

    3) In case you mean, you've installed from a System builder's OEM disk (like the ones from Newegg etc.), those behave and activate like retail ones, except that MS has no responsibility for tech support. In that case, you would have activated ONLINE. To reactivate after reinstalling from a such a disk, you'll again need to go online and unless you've changed hardware like crazy in recent times, it should go through. Thats because certain weightages are assigned to certain hardware changes and simply changing a hdd should not upset the balance.


    4) See, OEM activation is tied to the first computer it is installed on, you cant transfer the license to another machine. Thats about it.
      My Computer


  10. Posts : 37
    Windows 7 Home Premium 64 bit
    Thread Starter
       #10

    Ok... so I ended up just buying another hard drive (Seagate 1TB) and reinstalled Windows on it. After copying some video files over, I wanted to take it for a spin. About 2 minutes in, I encountered another BSOD. Attached is a zip file containing some reports. Let me know what's up. Thanks in advance.
      My Computer


 
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