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Windows 7: Win7 x64 BSOD SYSTEM_SERVICE_EXCEPTION win32k.sys

24 Aug 2010   #11
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by kevindd992002 View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by kevindd992002 View Post

Could dwm.exe even be the culprit for this?

Probably not. I did notice that there is a memory exception in the first bug parameter. I would there for recommend you running memtest

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Let us know the results

Ken
From the first day I got this computer, I already ran both Memtest86 and Memtest86+ each with 24 hrs duration and they are completely error-free. So I think there is nothing wrong with my RAM. What could cause that memory exception?

Memory exceptions can be caused by drivers, sloppy code, etc. If you havent try running a system file check first
Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Let us know the results from the report at the end.

Then try using driver verifier
Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.



My System SpecsSystem Spec
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24 Aug 2010   #12
kevindd992002

Windows 7 Ultimate x6
 
 

Ok, I'll try that though it seems to be a long process. I'll report back as soon as I have the necessary results.

Thanks.
My System SpecsSystem Spec
24 Aug 2010   #13
cluberti

Windows 10 Pro x64
 
 

No offense to anyone, but this is a bug in win32k.sys that's existed since at least 2009. I wish you luck in updating your video drivers (they do play into this, so you may avoid it with a different version), but I can tell you I've hit this one myself - exact same callstack and offsets, and MS fixed it in SP1. Just sayin' .
My System SpecsSystem Spec
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25 Aug 2010   #14
kevindd992002

Windows 7 Ultimate x6
 
 

Quote   Quote: Originally Posted by cluberti View Post
No offense to anyone, but this is a bug in win32k.sys that's existed since at least 2009. I wish you luck in updating your video drivers (they do play into this, so you may avoid it with a different version), but I can tell you I've hit this one myself - exact same callstack and offsets, and MS fixed it in SP1. Just sayin' .
SP1 of what OS? AFAIK, there is still no SP FOR win7 right?
My System SpecsSystem Spec
25 Aug 2010   #15
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by kevindd992002 View Post
Quote   Quote: Originally Posted by cluberti View Post
No offense to anyone, but this is a bug in win32k.sys that's existed since at least 2009. I wish you luck in updating your video drivers (they do play into this, so you may avoid it with a different version), but I can tell you I've hit this one myself - exact same callstack and offsets, and MS fixed it in SP1. Just sayin' .
SP1 of what OS? AFAIK, there is still no SP FOR win7 right?

Not a legit one.
My System SpecsSystem Spec
25 Aug 2010   #16
cluberti

Windows 10 Pro x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Not a legit one.
Win7/2008R2 SP1 is in beta, and builds have been available for certain people and customers for some time (near to the end of last year). It's been a public beta for a little over a month now as well. It's legit.

http://technet.microsoft.com/en-us/e.../ff183870.aspx
My System SpecsSystem Spec
25 Aug 2010   #17
kevindd992002

Windows 7 Ultimate x6
 
 

When is the target release date?
My System SpecsSystem Spec
25 Aug 2010   #18
cluberti

Windows 10 Pro x64
 
 

Right now it seems like they're discussing Q1 2011, but we all know that's not a hard date until Microsoft puts the code into escrow. Until then, "when it's ready" is probably the best answer.
My System SpecsSystem Spec
25 Aug 2010   #19
kevindd992002

Windows 7 Ultimate x6
 
 

Ok. So currently, there is no fix around this "bug"?

Why don't some people experience this? I mean what causes this bug?

Also, is there an advantage if I analyze the whole 512MB Memory.dmp with Windows Debugger? Or would I be presented with the same info as the minidump?
My System SpecsSystem Spec
25 Aug 2010   #20
cluberti

Windows 10 Pro x64
 
 

It's a few things - one, the video driver's use of win32k.sys, two, timing issues, and three, it's an uncommon bug to begin with. Apparently running with a standard VGA driver can work around the issue, but I sincerely doubt you'd be happy running at 800x600 with the classic interface and no video acceleration .
My System SpecsSystem Spec
Reply

 Win7 x64 BSOD SYSTEM_SERVICE_EXCEPTION win32k.sys




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