Explorer randomly crashing and restarting


  1. Posts : 2
    Windows 7 Ultimate x64
       #1

    Explorer randomly crashing and restarting


    Hi everyone, I'm new here and I've been having some problems with explorer crashing. I've searched all over the net including various forums and while I've found cases similar to mine none of them are quite like it. For instance, explorer will crash and ask for me to restart it randomly. It's not the right-click crash like some have had, I've checked my registry for a machine throttling string that caused some people crashes, but mine will just happen out of the blue, usually (but not always) when I have an explorer window open.

    The crash itself doesn't effect much. All my programs will continue to run as normal so it's not a huge deal, it's just annoying as it will happen sporadically throughout the day. I've ran various spyware, malware, and virus scans all to no avail and I've even used a registry cleaner. I've also tried running sfc /scannow in the command prompt as an administrator. I've rebooted several times since and it still happens. I can't reproduce it, it just happens out of nowhere, but here's the error.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.1.7600.16450
    Application Timestamp: 4aebab8d
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bdfe0
    Exception Code: c000041d
    Exception Offset: 000000000000aa7d
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: e12d
    Additional Information 2: e12d26ab2732657535745199cea41163
    Additional Information 3: a32f
    Additional Information 4: a32f232fedb61d8e7cc9d1df13a1cb23


    If anyone can help it'd be greatly appreciated. I'm just not sure where to go from here and I'm trying my hardest not to have to do a fresh install as I really don't have the time for that right now :/

    EDIT: I suppose it might help mentioning that all my windows updates are up-to-date and I don't have any driver issues (that I'm aware of).
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    jordann said:
    Hi everyone, I'm new here and I've been having some problems with explorer crashing. I've searched all over the net including various forums and while I've found cases similar to mine none of them are quite like it. For instance, explorer will crash and ask for me to restart it randomly. It's not the right-click crash like some have had, I've checked my registry for a machine throttling string that caused some people crashes, but mine will just happen out of the blue, usually (but not always) when I have an explorer window open.

    The crash itself doesn't effect much. All my programs will continue to run as normal so it's not a huge deal, it's just annoying as it will happen sporadically throughout the day. I've ran various spyware, malware, and virus scans all to no avail and I've even used a registry cleaner. I've also tried running sfc /scannow in the command prompt as an administrator as well. I've rebooted several times since and it still happens. I can't reproduce it, it just happens out of nowhere, but here's the error.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.1.7600.16450
    Application Timestamp: 4aebab8d
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bdfe0
    Exception Code: c000041d
    Exception Offset: 000000000000aa7d
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: e12d
    Additional Information 2: e12d26ab2732657535745199cea41163
    Additional Information 3: a32f
    Additional Information 4: a32f232fedb61d8e7cc9d1df13a1cb23


    If anyone can help it'd be greatly appreciated. I'm just not sure where to go from here and I'm trying my hardest not to have to do a fresh install as I really don't have the time for that right now :/


    There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

    You want to look for critical errors (they have red in the left column ).

    When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

    When you find them please note the event ID, and the source codes and tell us what they are.

    Let us know if you need help with any of this.

    Ken
      My Computer


  3. Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hi Ken, I checked the event viewer and here's what I found. It looks very similar to what I posted earlier.

    + System

    - Provider

    [ Name] Application Error

    - EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2010-08-25T01:58:27.000000000Z

    EventRecordID 6315

    Channel Application

    Computer Jordan

    Security


    - EventData

    Explorer.EXE
    6.1.7600.16450
    4aebab8d
    KERNELBASE.dll
    6.1.7600.16385
    4a5bdfe0
    c000041d
    000000000000aa7d
    11bc
    01cb43f7698f9151
    C:\Windows\Explorer.EXE
    C:\Windows\system32\KERNELBASE.dll
    4012397b-afec-11df-8895-6cf04900a260

    ===========================
    And here's what was in the other box:

    Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
    Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdfe0
    Exception code: 0xc000041d
    Fault offset: 0x000000000000aa7d
    Faulting process id: 0x11bc
    Faulting application start time: 0x01cb43f7698f9151
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    Report Id: 4012397b-afec-11df-8895-6cf04900a260


    EDIT: Here's a screen shot of the event viewer.
    Last edited by jordann; 24 Aug 2010 at 21:48. Reason: screen shot
      My Computer


  4. Posts : 1
    Windows 7 Ultimate 32bit
       #4

    in my guess


    system crashing incidentally when we dealing with large text for file name of folder name

    please check it once...
      My Computer


 

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