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Windows 7: BSOD

27 Aug 2010   #11
sawwei

MS Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by cluberti View Post
Honestly, I'd be calling Dell and making them handle this. Most folks here have homebrew machines and don't have an OEM to go to when things fail, but assuming this is still under warranty I'd be harassing them for a better Win7 driver.
Well, I've been thinking about doing that for a while now, but honestly I don't think Dell will be able to provide me with better drivers than those that they posted on their support page.
I had all of those drivers installed on my system, yet I am still experiencing this BSOD.
I can help but think that maybe their system is not stable enough to handle all this stuffs.


My System SpecsSystem Spec
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27 Aug 2010   #12
cluberti

Windows 10 Pro x64
 
 

Well, Dell can put a lot more pressure on vendors to fix drivers than you can.
My System SpecsSystem Spec
27 Aug 2010   #13
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by sawwei View Post
Quote   Quote: Originally Posted by CarlTR6 View Post
What antivirus and firewall are you running?
I am running a Microsoft Essential Antivirus with no firewall on Homegroup LAN.
I will usually go to the Dell Alienware support site to keep myself updated with the latest drivers.
All of the drivers installed on my system are all current, at least according to their support page.
I did try to find a newer Video driver in the NVIDIA website, but when I installed it my screen resolutions got all weird up and also the color looks horrible.
So I changed back to the driver given on the dell's support page and everything was back to normal.
What do you suggest I should do about this driver thing ?
I consider myself as a person who likes the system to be always updated, but sometimes the latest drivers gives me lots of problems as well.
Thanks a lot for your detailed explanations...
You are very welcome. MSE is good; continue to use it. If you wish, you can enable Windows Firewall. It will not cause system conflicts.

NVidia drivers are interesting. I had to try five before I could get my video card and system working properly. I ended up using the third or fourth one down the list. I can confirm that the latest drivers from NVidia are not always the best.

The big question here is your Broadcom driver and the Intel driver. Are these the ones you could not update? You did properly by going to the Dell website. Many times, laptop manufactures modify the manufactures' drivers for the particular laptop systems. Sometimes, however, you have to try the manufactures' sites.

Quote   Quote: Originally Posted by cluberti View Post
Honestly, I'd be calling Dell and making them handle this. Most folks here have homebrew machines and don't have an OEM to go to when things fail, but assuming this is still under warranty I'd be harassing them for a better Win7 driver.
Cluberti is spot on and I thank him for the backup and his observations. But it is Dell that needs to make this right. Unfortunately, too many times, hardware manufacturers choose not to go to the expense of updating drivers. They would rather sell upgraded hardware. Planned obsolescence.

Did you try to see if the Broadcom site has an updated driver? Or the Intel site?
My System SpecsSystem Spec
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27 Aug 2010   #14
sawwei

MS Windows 7 Home Premium 64-bit
 
 

From your explanations above, you did not mention any Intel driver that I should look into or did you ?
I tried to access the Broadcom site but it was very confusing and I tried to use their search engine to look for my driver but it returned with no result.
When I search the web for the Broadcom driver that suits my system, I found that my driver is the latest one.
I have removed some other drivers/softwares you mentioned in the report above, since I think I don't need them anyway.(eg.ANYDVD, Region DVD Killer, etc)
My System SpecsSystem Spec
27 Aug 2010   #15
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Good job on removing the obsolete software. Here is the driver I was talking about:

e1k62x64.sys Mon Jun 22 14:05:53 2009 - Intel 82577LM Gigabit LAN Driver

Were you able to update this one? Actually, removing/uninstalling the card reader may be enough to give you a stable system. But the dump does point to the network adapter/drivers. Check this link and see what you can find: Broadcom.com - Ethernet NIC Driver Downloads

Have you had any more BSOD's since the one you uploaded? If not let your system run. If you get another BSOD, upload it to us and then enable Driver Verifier. Upload any Driver Verifier enabled dumps.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
27 Aug 2010   #16
sawwei

MS Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post

e1k62x64.sys Mon Jun 22 14:05:53 2009 - Intel 82577LM Gigabit LAN Driver

Were you able to update this one?
Have you had any more BSOD's since the one you uploaded? If not let your system run. If you get another BSOD, upload it to us and then enable Driver Verifier. Upload any Driver Verifier enabled dumps.
I wasn't able to find a better driver than the one installed on my system.
I also have not experienced more BSOD since my upload, and hopefully it stays that way...
Carl, I think I found what caused all of those problem I'm having.
First of all it was because when you log into Dell Alienware's support page, you need to log in with your Service Tag Number, and then they will redirect you to the support page that suitable for your system needs.
Because of that, I thought that every single one of the drivers on that page were needed by my system.
Later on I thought that since Alienware is a custom build notebook, than the drivers could have been for other hardwares that weren't even in my notebook.
My network adapter is Intel 82577LM Gigabit LAN, and I installed both the drivers for that adapter and Broadcom's WLAN adapter. I think those two drivers caused the system conflict, hence resulted in the BSOD. Do you think this was the cause, Carl ?
My System SpecsSystem Spec
27 Aug 2010   #17
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Yes, I think so. The stack in your BSOD analysis is a network stack crash; so your network adapter and wi-fi adapter were involved in the crash. Such can easily be caused by a faulty or old driver.

I surely hope the drivers have fixed your problem. It is good to hear that you have not had another BSOD. Report back to us in a couple of day and let us know how your system is doing. I hope we can mark the thread as solved. Of course if you have another crash, upload the dump file to us. Good luck and happy computing.
My System SpecsSystem Spec
29 Aug 2010   #18
sawwei

MS Windows 7 Home Premium 64-bit
 
 

Hi Carl,

I haven't got a BSOD since that last one, but I actually did a System Recovery last Saturday and it was because my Wi-Fi can' connect to my wireless router at home.
It detected the connection but can't connect to it. Even after the System Recovery, I still could not connect the WLAN. I thought there must have been some problem with my WLAN hardware, but after a while I managed to connect it. I am hoping that I will not have a hardware related problems, since I hate it to send it back to the manufacturer.
When everything ran smoothly I decided to back up my system, just in case if I had another problems in the future. Hopefully I would not need them....
Thanks so much for helping me solving my problems.
My System SpecsSystem Spec
30 Aug 2010   #19
CarlTR6

Windows 7 Ultimate 32 bit
 
 

That is news we love to hear!! You are very welcome and thank you for reporting back. We will ask the moderators to mark this one as solved. Happy Computing.
My System SpecsSystem Spec
30 Aug 2010   #20
sawwei

MS Windows 7 Home Premium 64-bit
 
 

Hi Carl,

The BSOD happened again this morning !!!
I attached the dump files.
My System SpecsSystem Spec
Reply

 BSOD




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