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Windows 7: BSOD

07 Sep 2010   #41
Jonathan_King

Windows 7 Professional x64
 
 

It's hard to say, honestly. It could be a graphics driver problem, but since it doesn't seem like a huge recurring problem, you might consider overlooking it.

Here is a graphics driver update for you: NVIDIA DRIVERS 258.96 WHQL


My System SpecsSystem Spec
.
08 Sep 2010   #42
sawwei

MS Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
It's hard to say, honestly. It could be a graphics driver problem, but since it doesn't seem like a huge recurring problem, you might consider overlooking it.

Here is a graphics driver update for you: NVIDIA DRIVERS 258.96 WHQL
Thanks Jonathan, I'll give it a try.
My System SpecsSystem Spec
18 Oct 2010   #43
sawwei

MS Windows 7 Home Premium 64-bit
 
 

Help !!!
Another BSOD
My System SpecsSystem Spec
.

19 Oct 2010   #44
CarlTR6

Windows 7 Ultimate 32 bit
 
 

There is no dump file attached.
My System SpecsSystem Spec
19 Oct 2010   #45
Jonathan_King

Windows 7 Professional x64
 
 

Carl -- no dumps exist. That's why they are not in the report.

I see some evidence of the crash in Event Viewer:
Code:
Event[298]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2010-10-19T10:40:11.000
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: W31-4L13NW4R3
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000019 (0x0000000000000003, 0xfffff80002e4c980, 0xfffff80002e4c980, 0x1a45f57133ef39af). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 101910-18891-01.
Code:
Event[48]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2010-10-19T10:48:11.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: W31-4L13NW4R3
  Description: 
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\101910-18891-01.dmp
C:\Users\54W W31\AppData\Local\Temp\WER-472433-0.sysdata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0387ad10

Analysis symbol: 
Rechecking for solution: 0
Report Id: 101910-18891-01
Report Status: 0
The logs indicate there was a memory dump 101910-18891-01.dmp at one time, but that file is nowhere to be found.

What is the page file set to? I see the page file is 7.99GB, for your 8GB RAM. Did you set it this way, or is the page file set to System Managed? Make sure it is the latter.

I don't see any cleaning programs installed, but if you are using any, remove them for now.

The logs also indicate that the memory.dmp file was updated, which may be our key here. Find that file in C:\Windows, and move it to the desktop. Right-click on it, and select Send to>Compressed folder.

Upload that .zip folder to Rapidshare or another site.

Now I see WMP and some other programs are crashing a lot. Also, you are getting errors such as these:
Code:
Event[13]:
  Log Name: System
  Source: Service Control Manager
  Date: 2010-10-19T11:00:54.281
  Event ID: 7022
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: W31-4L13NW4R3
  Description: 
The Windows Update service hung on starting.

~~~~~

Event[32]:
  Log Name: System
  Source: Service Control Manager
  Date: 2010-10-19T10:57:10.538
  Event ID: 7024
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: W31-4L13NW4R3
  Description: 
The HomeGroup Listener service terminated with service-specific error %%-2147023143.

~~~~

Event[76]:
  Log Name: System
  Source: Service Control Manager
  Date: 2010-10-19T10:55:53.109
  Event ID: 7024
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: W31-4L13NW4R3
  Description: 
The Windows Firewall service terminated with service-specific error Access is denied..

~~~~

Event[136]:
  Log Name: System
  Source: Microsoft Antimalware
  Date: 2010-10-19T10:55:39.000
  Event ID: 2004
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: W31-4L13NW4R3
  Description: 
Microsoft Antimalware has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.
 	Signatures Attempted: Current
 	Error Code: 0x80070002
 	Error description: The system cannot find the file specified. 
 	Signature version: 0.0.0.0;0.0.0.0
 	Engine version: 0.0.0.0

~~~

Event[505]:
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2010-10-19T02:14:12.496
  Event ID: 20
  Task: Windows Update Agent
  Level: Error
  Opcode: Installation
  Keyword: Installation,Failure
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: W31-4L13NW4R3
  Description: 
Installation Failure: Windows failed to install the following update with error 0x800f020b: Broadcom - Bus Controllers and Ports - Dell Wireless 370 Bluetooth Mini-card.
That all points to network trouble to me.

Your Intel Ethernet drivers are old, dated 6/23/2009. That could be the problem. Install these ones: http://downloadcenter.intel.com/Deta...=3244&lang=eng

Dated 07/29/2010, they are 13 months newer.

Explorer.exe crashed too, though we may overlook this for now. Just run a system files check. Run sfc /scannow from an elevated command prompt.

You're also getting quite a few Kernel Power error 41 events.
Code:
Event[3127]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2010-09-17T21:15:00.736
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: W31-4L13NW4R3
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
That is often a sign of bad hardware, but can also be caused by software.

In short, update those network drivers, and upload the memory.dmp file. Disable any cleaning programs for now.
My System SpecsSystem Spec
19 Oct 2010   #46
sawwei

MS Windows 7 Home Premium 64-bit
 
 

What is the page file set to? I see the page file is 7.99GB, for your 8GB RAM. Did you set it this way, or is the page file set to System Managed? Make sure it is the latter.

I don't quite get this part.
How can I check the settings ?

The logs also indicate that the memory.dmp file was updated, which may be our key here. Find that file in C:\Windows, and move it to the desktop. Right-click on it, and select Send to>Compressed folder.

I've tried to look for it but so far I have no luck.

In short, update those network drivers, and upload the memory.dmp file. Disable any cleaning programs for now.

I have updated the network drivers.
I do have Revo Uninstaller installed on my system.
Is this the cleaning program that you are referring to ?

Thank yo so much for your help
My System SpecsSystem Spec
19 Oct 2010   #47
Jonathan_King

Windows 7 Professional x64
 
 

I was thinking of programs like CCleaner, that clean up temporary files, and more relevantly, memory dumps. Revo includes a cleaning function, I believe. Go ahead and remove Revo for now...you can always reinstall it later.

Do you run the Disk Cleanup tool at all? That would also delete memory dumps.

To check page file, first, go to Control Panel>System.
Quote:
In the left pane, click Advanced system settings. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

On the Advanced tab, under Performance, click Settings.

Click the Advanced tab, and then, under Virtual memory, click Change.

Check the Automatically manage paging file size for all drives check box.
My System SpecsSystem Spec
19 Oct 2010   #48
sawwei

MS Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Lancaster View Post
I was thinking of programs like CCleaner, that clean up temporary files, and more relevantly, memory dumps. Revo includes a cleaning function, I believe. Go ahead and remove Revo for now...you can always reinstall it later.

Do you run the Disk Cleanup tool at all? That would also delete memory dumps.

To check page file, first, go to Control Panel>System.
Quote:
In the left pane, click Advanced system settings. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

On the Advanced tab, under Performance, click Settings.

Click the Advanced tab, and then, under Virtual memory, click Change.

Check the Automatically manage paging file size for all drives check box.
I did not use any Disk Cleanup at all before or after the BSOD.
I have check the Page File and the automatically manage paging file size box have already been checked.
My System SpecsSystem Spec
19 Oct 2010   #49
Jonathan_King

Windows 7 Professional x64
 
 

Remove Revo, or at least turn off its cleaning features. If you get another BSOD, immediately check for a minidump or full dump.
My System SpecsSystem Spec
19 Oct 2010   #50
sawwei

MS Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Lancaster View Post
Remove Revo, or at least turn off its cleaning features. If you get another BSOD, immediately check for a minidump or full dump.
Revo is not set to clean up automatically.
According to all the reports that you can get your hands on, what do you think caused the BSOD ?
My System SpecsSystem Spec
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 BSOD




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