BSOD

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  1. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #21

    Error code 7E, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M. Usual caused by Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control.

    Code:
    Kernel base = 0xfffff800`02a53000 PsLoadedModuleList = 0xfffff800`02c90e50
    Debug session time: Mon Aug 30 19:13:28.617 2010 (GMT-4)
    System Uptime: 0 days 7:40:23.006
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff80002b45a86, fffff880033e78a8, fffff880033e7110}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+49705 )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80002b45a86, The address that the exception occurred at
    Arg3: fffff880033e78a8, Exception Record Address
    Arg4: fffff880033e7110, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt! ?? ::FNODOBFM::`string'+49705
    fffff800`02b45a86 488b00          mov     rax,qword ptr [rax]
    
    EXCEPTION_RECORD:  fffff880033e78a8 -- (.exr 0xfffff880033e78a8)
    ExceptionAddress: fffff80002b45a86 (nt! ?? ::FNODOBFM::`string'+0x0000000000049705)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff880033e7110 -- (.cxr 0xfffff880033e7110)
    rax=6d3d6362b5379cf8 rbx=0000000000000000 rcx=6d3d6362b5379cf8
    rdx=fffffa80079a7000 rsi=fffff880033e7ba0 rdi=fffffa800438ab48
    rip=fffff80002b45a86 rsp=fffff880033e7ae0 rbp=0000000000000002
     r8=0000000000000001  r9=fffffa800438ab48 r10=0000000000000005
    r11=0000000000000000 r12=0000000000000001 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    nt! ?? ::FNODOBFM::`string'+0x49705:
    fffff800`02b45a86 488b00          mov     rax,qword ptr [rax] ds:002b:6d3d6362`b5379cf8=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  LogonUI.exe
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cfb0e0
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+49705
    fffff800`02b45a86 488b00          mov     rax,qword ptr [rax]
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from fffff80002ad7ee2 to fffff80002b45a86
    
    STACK_TEXT:  
    fffff880`033e7ae0 fffff800`02ad7ee2 : 00000000`00006be7 00000000`00000000 fffffa80`00000000 00000000`00000004 : nt! ?? ::FNODOBFM::`string'+0x49705
    fffff880`033e7b80 fffff800`02ad8173 : 00000000`00000008 fffff880`033e7c10 00000000`00000001 fffffa80`00000000 : nt!MmWorkingSetManager+0x6e
    fffff880`033e7bd0 fffff800`02d67c06 : fffffa80`03b7c680 00000000`00000080 fffffa80`03b50990 00000000`00000001 : nt!KeBalanceSetManager+0x1c3
    fffff880`033e7d40 fffff800`02aa1c26 : fffff880`009b1180 fffffa80`03b7c680 fffff880`009bc0c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`033e7d80 00000000`00000000 : fffff880`033e8000 fffff880`033e2000 fffff880`033e7710 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+49705
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9
    
    STACK_COMMAND:  .cxr 0xfffff880033e7110 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_nt!_??_::FNODOBFM::_string_+49705
    
    BUCKET_ID:  X64_0x7E_nt!_??_::FNODOBFM::_string_+49705
    
    Followup: MachineOwner
    ---------
    This one points to memory corruption.

    Let's test your RAM

    RAM - Test with Memtest86+


    Post back with the results.
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #22

    Update your InterVideo drivers:
    Code:
    regi.sys     Tue Oct 31 04:22:11 2006
    Enable driver verifier: Driver Verifier - Enable and Disable
      My Computer


  3. Posts : 42
    MS Windows 7 Home Premium 64-bit
    Thread Starter
       #23

    CarlTR6 said:
    This one points to memory corruption.
    Carl...
    I have tested my RAM for 7 passed and it did not show any errors.
    You mentioned in the mail that many possibility can caused this particular BSOD, but the error pointed to memory corruption.
    What do you think we should do next to check and configure the real problems?


    Jonathan_King said:
    Update your InterVideo drivers:
    Code:
    regi.sys     Tue Oct 31 04:22:11 2006
    Enable driver verifier: Driver Verifier - Enable and Disable
    Thanks for your advice Jonathan.
    Do you think that one was the cause of my BSOD ?
    Come to think of it, I don't recall I have install anything from Intervideo.
    How can I delete that driver ?
    I enabled the Driver Verifier, restarted, but then I stucked on the Windows 7 logo and my system was not responding.
    Last edited by sawwei; 31 Aug 2010 at 10:39.
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #24

    Looking through your list of installed programs, I see Cyberlink YouCam. Please go into Programs and Features, and remove that. It probably came pre-installed on your computer.

    Keep trying to boot with Verifier enabled. If it is a hardware issue, it will likely boot after a few tries. If it is a low-level driver causing the issue, it may not boot ever.

    Your Intel networking drivers should be updated. Try these ones:  Intel® PRO/Wireless and WiFi Link Drivers-Only for Windows 7*
      My Computer


  5. Posts : 42
    MS Windows 7 Home Premium 64-bit
    Thread Starter
       #25

    Jonathan_King said:
    Looking through your list of installed programs, I see Cyberlink YouCam. Please go into Programs and Features, and remove that. It probably came pre-installed on your computer.

    Keep trying to boot with Verifier enabled. If it is a hardware issue, it will likely boot after a few tries. If it is a low-level driver causing the issue, it may not boot ever.

    Your Intel networking drivers should be updated. Try these ones:  Intel® PRO/Wireless and WiFi Link Drivers-Only for Windows 7*
    Hi Jonathan,
    Is the Cyberlink YouCam related to the Intervideo Driver or that's the program that caused my BSOD?
    How long should I try to boot with the Verifier enabled ?
      My Computer


  6. Posts : 13,354
    Windows 7 Professional x64
       #26

    Try booting perhaps 6 times with Verifier enabled.

    We don't know if the Intervideo driver is causing the problem, but we're trying to eliminate possible causes. My best guess at what program is using that driver is YouCam.
      My Computer


  7. Posts : 42
    MS Windows 7 Home Premium 64-bit
    Thread Starter
       #27

    Jonathan_King said:
    Try booting perhaps 6 times with Verifier enabled.

    We don't know if the Intervideo driver is causing the problem, but we're trying to eliminate possible causes. My best guess at what program is using that driver is YouCam.
    I have removed the Cyberlink YouCam program and updated my Intel Wifi driver.
    I also boot the system with Verifier Enabled.
    After two failed attempts to boot, the system managed to do it on the third.
    So, what should I do now ?
    Should I just Enabled the Verifier or turn it off?
      My Computer


  8. Posts : 13,354
    Windows 7 Professional x64
       #28

    Leave the computer running, with Verifier enabled, and wait for it to crash. When it does, boot back up (you may have to disable driver verifier), and follow the BSOD Posting Instructions again.
      My Computer


  9. Posts : 42
    MS Windows 7 Home Premium 64-bit
    Thread Starter
       #29

    Jonathan_King said:
    Leave the computer running, with Verifier enabled, and wait for it to crash. When it does, boot back up (you may have to disable driver verifier), and follow the BSOD Posting Instructions again.
    I'm just wondering how come the Intervideo Driver is still in my system when I ran the Verifier.
      My Computer


  10. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #30

    sawwei said:
    Jonathan_King said:
    Leave the computer running, with Verifier enabled, and wait for it to crash. When it does, boot back up (you may have to disable driver verifier), and follow the BSOD Posting Instructions again.
    I'm just wondering how come the Intervideo Driver is still in my system when I ran the Verifier.
    It is possible that it is another program using that driver. You can navigate to C:\Windows\System32\Drivers using Windows Exploere. Look down the list for that driver. Rename it from .sys to .bak. Reboot. This will break whatever program uses this driver; but the driver will no longer load.
      My Computer


 
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